bergdorfgoodman.com Reviews
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1.3 / 5
Average user rating
144
Total reviews
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bergdorfgoodman.com Reviews
Read real experiences from customers of bergdorfgoodman.com.
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Patricia Grant
March 7, 2026
The worst customer service ever—…
The worst customer service ever— something you never expected from BG years ago. The right hand does now know what the left hand is doing. Spent hours on the phone speaking to seemingly incompetent represents whose canned speech was “We are not allowed the option to do that.” Ordered an item, paid to have it gift wrapped. It arrived in a squished up plastic bag. Tried to get them to send me a gift box and ribbon. No option to do that. Arranged to return and re-order. Got re-order and it was not gift wrapped or in a box either! Called back. No option to get me gift wrap. Said the store would call me back and that I should keep my line open for 48 hours. A totally frustrating situation. This is likely the last order I place with BG. No wonder they have so many bad reviews.
Erin
February 24, 2026
Negative 10 stars -- BG is scamming…
UPDATED: BG responded to my Better Business Bureau report and initially said they still would not honor the refund b/c the shoes had been worn. After I sent them side by side images of both shoes (size 6 - did not wear and size 6.5 - did wear), it was very obvious I did not wear the size 6 shoes and they DID honor the refund! Happy that in the end they did what was right but they are obviously programmed to not believe the customer and their default is to try and get out of refunding returns. \\ Negative 10 stars -- Bergdorf Goodman is scamming customers. I ordered a pair of Loeffler Randall shoes from BG online. They were too small; I returned and ordered the 6.5 from Loeffler. The only reason I ordered from BG initially was b/c LR didn't have a size 6 at the time. BG returned the 6 back to me, with zero explanation and when I called them, they gave me the same song & dance... warehouse determined they had been worn and there will be no refund. I never wore these shoes outside of being in my home trying to determine if they fit. I even mentioned that I left a review on LR website about how great the shoes were and how I needed to size up from a 6 to 6.5 and BG had zero interest in that proof of needing another size. There is clearly a pattern of scamming customers from this high-end brand and I will be submitting a complaint with the Better Business Bureau.
Toni Jones
January 6, 2026
I ordered a pair of Saint Laurent boots…
I ordered a pair of Saint Laurent boots and they were delivered (no signature required or specific time for delivery by FedEx) and later taken from my front door. I contacted Customer Service, provided camera footage and filed a report with law enforcement. The agent I spoke with apologized and filed an incident claim advising a refund would be issued. Also, that I would be contacted by someone as a follow up. No phone call or follow up email from anyone. So, I decided to contact them a few weeks later only to be advised my claim was denied because there was proof that it was delivered by the carrier. The boots were delivered, but were stolen captured on camera. I will NEVER order from them again!
customer
December 18, 2025
Disgusted - Really a "High-End" Company?
On December 8, 2025, I placed an online order with Bergdorf Goodman for a Jura Z10 Premium Fully Automatic Hot & Cold Brew Coffee Machine, a high-value appliance. At the time of purchase:1. The product was listed as available for purchase on Bergdorf Goodman’s website;2.My order was accepted and confirmed;3.My payment method received an authorization; and4.I received an order confirmation email, creating a reasonable expectation that the purchase would be honored.I confirmed the order several times with representatives from Bergdorf Goodman by phone/text messages. Yesterday - December 16th, Bergdorf Goodman unilaterally canceled the order, providing shifting explanation, specifically that the vendor refused to ship the product. Despite the order having been confirmed in good faith (and then reconfirmed by phone and text messages), Bergdorf Goodman refused to:1. place the order on backorder,2. provide price protection if the item becomes available again, or3. offer a meaningful accommodation for the cancellation of a confirmed order caused by internal inventory/vendor issues outside the customer’s control.Bergdorf Goodman has taken the position that because payment is captured at shipment rather than at order placement, it has no obligation to honor the confirmed price or provide price protection, even though the order was accepted and confirmed based on their representations.I am dismayed that a company known for its high-end reputation would engage in such behavior. Such a company DOES NOT deserve my business and any business. Disgusted.
Howie Wigdor
December 16, 2025
Horrible customer service shop elsewhere
This store is horrible. Suppose to get a bag delivered and days later told item out of stock. Horrible company
Josh Lowell
December 16, 2025
I would give this company 0 stars if I…
I would give this company 0 stars if I could. DO NOT SHOP WITH THEM!!!!
Shawn Soler
December 13, 2025
do not order online from Bergdorf Goodman…
I ordered an item from Bergdorf Goodman as a gift, and what should have been a simple purchase turned into a two-week ordeal. During that time, the company placed multiple holds on my credit card, tying up funds with absolutely nothing to show for it. There was no shipment, no delivery, and no meaningful communication explaining why this kept happening.As of today, my order was cancelled again, with no clear reason provided and no attempt at resolution. This item was intended for a birthday gift, which has now been missed entirely due to Bergdorf Goodman’s handling of the order.For a luxury retailer, this level of service is unacceptable. Repeated authorization holds, cancelled orders without explanation, and zero accountability do not reflect the brand’s reputation or the expectations customers have when shopping at this price point. I would strongly caution others against relying on Bergdorf Goodman for time-sensitive purchases or gifts.
Brenda Eddlemon
December 9, 2025
I only gave BG one star because there was no lower option. I chose a high-end Christmas gift from them, was shipped the wrong item and refused a refund until I shipped the incorrect item back to them!
This was the poorest customer service I have ever encountered. I have shopped at stores ranging from Harrods to Dollar Tree! I received the wrong item, was refused an immediate refund and had to return the wrong item myself. The item was a Christmas gift and is no longer in stock. I have now ordered from London (from Tennessee) without any problems. Never shop Bergdorf Goodman. This is the first negative review I have EVER written.
Noa van Cleef
October 23, 2025
Great store
I visited the store in NY. Very knowledgeable and friendly staff. Great experience.
SEJR
October 8, 2025
Shop here if you want to receive less product than you pay for
UPDATE: 10/26/2025After seeing my review, epi.logic reached out to me and offered to rectify the situation. I assumed they would give me a discount code for a future purchase or something similar. But they did better, much better! They shipped me a complimentary FULL-SIZE Clean Reveal Face Wash with free shipping (a $65 value)! Imagine that. A small, black- and woman-owned company doing what a behemoth like Bergdorf Goodman would not. I have never experienced this level of exceptional customer service before. What a breath of fresh air! epi.logic has a loyal customer as long as it stays in business. 10/7/2025: I recently ordered the epi.logic Clean Reveal face wash and the Coq10 Facial Toning Formula. I received my order yesterday. When I opened the package, the seal was open on the Coq10 Facial Toning Formula box and there was a substantial amount of product missing from the Clean Reveal bottle. When I looked at the stock photos on BG's website and the manufacturer's site, the bottles are full. I compared the bottles and what I received was nowhere near the quantity it was supposed to be. I reached out to customer service to determine whether they would be willing to remedy my receiving less product than I paid for. I sent them a side-by-side photo with the BG stock photo on the left, and the bottle I received yesterday on the right. This is what they said: "I am sorry the order did not work out. The return fee is $9.95. Returns typically take 10-14 business days to process. I will be happy to send you the email with instructions on how to print the return label. You will receive the email within 24 hours. Simply affix the label to the outside of the package and return it to FedEx."This is unacceptable. This was my first purchase from Bergdorf Goodman, and it will be my last.
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