bestbuy.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 6,761+ users reviewing Best Buy. Read verified ratings and real customer experiences on bestbuy.com before you order.
Related articles
1.3 / 5
Average user rating
6761
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bestbuy.com.
Brands may not incentivize or pay to hide reviews.
bestbuy.com Reviews
Read real experiences from customers of bestbuy.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
ABA
February 7, 2026
Best Buy Fort Smith Arkansas
The Best Buy store in Fort Smith, Arkansas is a waste of time. I recently bought a laptop $3500. Which was ordered in. Now regret it!On collection the associate Jenevieve was posted to the orders counter. Nasty piece of work! Of all my dealings with associates this one must be the least customer service orientated in the country. I watched her talking to those ahead of me in the line. By the time it was my turn I was summoned from the Collection counter to the Orders counter with a bark and snarl.She continued to "not want to be helpful". Every request she couldnt do or didnt understand. Not wanting me to check the item before I leave the store and take only her good word that whatever is in the box is good, unbroken and the correct spec as paid for... because she knows right! She handed the box over and said "It all on you" meaning doesnt matter what I find in the box it now my issue - great service!Needless to say the "non service" became worse to the point where a manager, Noel ran over accusing me of being rude to his staff.Shame, Noel hadnt seen anything transpire so he auto-picked a side, later apologizing for the lack of skill and service on their part.Here is the 1000ft view - Dont waste your hard earned money at this crappy box store that doesnt have anything in stock, treats you like dirt, orders you around like cattle and is offended because you dare check the item concealed in abox for accuracy and damage that was shipped from out of state.Their deception started almost immediately with wanting me to get the instore card or credit card, then promise there is a 10% discount you can use for your purchase, which sounded enticing. Come to find it will not be available for the big purchase you just made but somewhere some many weeks down the line on another purchase prefereably on a phone case - which they dont have in stock.They wont allow you to pay the big purchase item off the card you now have because their scanner for the payment method doesnt work...... unbelievable.Its online orders for me from now on - Best Buy deserves to go the same route as Radio Shack and im sure its going to happen sooner rather than later. In this store the customer is not valued and management is always right, take your business elswhere.
Edwin Allen
February 7, 2026
I ordered the Melody Bedroom Set from Best Buy Furniture
I ordered the Melody Bedroom Set from Best Buy Furniture and was told delivery would take 4–7 days. It took three weeks, and I only got updates because I kept calling. No tracking information was ever provided. The day before a promised delivery date, I was told the order hadn’t even shipped yet.After escalating with customer service, delivery was scheduled for Friday. I paid for full-service delivery and installation, expecting the furniture to be brought inside, assembled, and completed with no hidden costs.When the crew arrived, they refused to bring the furniture upstairs because it didn’t fit in the elevator and demanded extra payment on the spot. I live on the 5th floor and was told it would cost $40 per floor, totaling $120. This fee was never disclosed during purchase or scheduling. Unexpected charges at the door are unacceptable. I felt pressured because I was alone and they made it clear they would leave without completing the installation unless I paid. I ended up paying $50 just to avoid being stranded with unfinished furniture.One worker also said a crew member was sick and implied I should compensate more because of staffing issues. Internal staffing problems are not the customer’s responsibility and should never be pushed onto the buyer.This experience reflects a pattern of major delivery delays, lack of communication, unexpected fees, pressure tactics at delivery, and poor customer support. I paid for full service installation and did not receive what was promised, and the extra charges imposed at delivery should be refunded. I would not recommend ordering furniture from this company unless you’re prepared for delays and unexpected fees.
R & E K.
February 6, 2026
Best Buy #27 Appleton WI
Best Buy #27 Appleton WI. We purchased a 3d Printer online and went in to pick it up. Everyone was helpful. The store manager (I am sorry we didn’t get his name) asked if we put it on our Best Buy card which we had not done. He had Josh help us out. He made the switch to our Best Buy card easy. Josh is a kind young man. He is customer focused and has a sense of humor. Thank you two for the excellent service and also to the other young men and women who offered assistance as we went through the store.
Doc Moore
February 5, 2026
THE WORST CUSTOMER COMMUNICATION IN THE BUSINESS
I have purchased many items from Best Buy that each cost over $1000. Many had to be delivered. The situation has always been the same, and I am fed up. They have virutally NO MEANS OF COMMUNICATING WITH A HUMAN once you leave the store. If you need to change a delivery date, or reschedule anything, you cannot call, or reach the store you shopped by any means. If you dial their help number that can be found online, it will connect you an AI BOT who will tell you she can do nothing, and give you another number, which connects to another BOT and suggests you call the first number. PERSISTENCE, repeating that you want to speak to a human agent has two possible outcomes; You will connected to a person who speaks little English and will assure you she can do nothing. Or you will disconnected. In the first case, if you repeat, and repeat, that you expect her to help you, you may after many rejections, get service. I needed simply to reschedule a delivery visit because they delivered a broken product the first time. It took me well over an hour over the course of two days and many tries before I got it done. On other occasions I've just driven to the store to get it done by a human...and that generally works. In the store, you get service. Once you leave, you get virtually nothing.
Ruben Blakeslee Westphal
February 5, 2026
What an absolutely useless support
What an absolutely useless support; couldn’t even tell me how I can file a warranty claim, then just closed the support window after I had waited 15 minutes to be connected. Really shows what happens when a company is allowed to eliminate competition and doesn’t have to compete for customers anymore.
Qwerty Smith
February 5, 2026
Best Buy is okay
Best Buy is fine. If you understand the products you want, you can often find deals that beat Amazon and other vendors. If you don't know much, many floor employees can provide good advice that you might not figure out on your own. The main weakness is variability. Some employees don't really know what they're talking about, and Geek Squad can range from helpful to useless.
CJ Friedrichs CJ
February 4, 2026
0 stars if I could, worst AI chat bot evee
0 stars if I could, and I have been a lifetime Best Buy customer. Worst AI chatbot imaginable. Terrible experiences. It hung up on me 3 times for not providing enough info even though I told it specifically why I was calling repeatedly. Finally I got through to a human and it was the wrong department. It's clear they don't care about their customer service at all anymore. Do not rush AI implementation or this trash customer service is what you will get. I will not be buying from Best Buy ever again after my last two experiences calling their customer service line.
Will Burns
February 4, 2026
Terrible experience with a defective…
Terrible experience with a defective Corsair RM850x PSU – zero help from store management.Purchased a Corsair RM850x power supply in-store. It failed shortly after installation. Assuming it was a rare fluke, I exchanged it for a new one. Just 17 days later, the replacement failed in the exact same way.When I returned to the store for help, the General Manager (who was already at the register) flatly told me "there's nothing he could do" and refused any further exchange or refund. This was well outside the standard return window, but for two consecutive defective units, I expected some flexibility or assistance – especially since Corsair products typically have strong manufacturer warranties that retailers often help facilitate.Instead, I wasted hours driving through traffic both ways, waiting in long lines, and dealing with unhelpful staff. I chose to shop in-person at Best Buy (and pay full price) over the convenience of Amazon specifically for better local support. Big mistake.Extremely frustrated and disappointed. I've been a longtime customer, but this rigid, unsympathetic handling of clear product defects has lost my business for good.
Tom Johnson
February 3, 2026
NEVER AGAIN
NEVER AGAIN. This is not a product complaint. It is a customer service system complaint. Just try and get a straight story out of these guys. I wanted to buy a dash cam but I had concerns whether my particular vehicle could handle the system because of a problem with my sound system.I called the off-shore customer service line and was given to a nice guy named Adam. He informed me that “no, you can’t talk directly to a tech before buying the dash cam. They will call you two days before to answer any questions.” He sent me an invoice that showed no charge for installation. He explained that installation is free of charge because of my annual membership fee. That was nice to hear, nut i asked for a transfer to a tech at the store where I planned to install it. He then transferred me to another rep at the same off-shore center. As it turned out, it was just another operator with the same offshore customer service center. The second rep,, Marlon, told me that there is no way at all to speak to an actual tech at the store where the work will be done. I also noticed this time that the original invoice I’ve been sent was going to send the equipment to a store 40 miles away from the store that was actually going to install it. I spent about 10 minutes with Marlon and was unable to make any progress on my question. So I decided to go ahead and buy the thing and return it if I needed to. At this point, Marlon semt me an new invoice for the same SKU number, but with $150 charge for installation. When I asked why this was happening, he said your total Membership dues don’t cover installation. He informed me that the first person I’d talked to was incorrect. I could no longer find the old invoice at that point so with one more denial from Marlon of my request to speak with an actual tech who could answer my particular question. I terminated the conversation.I solemnly swear I will never under any circumstances consider Best Buy
B B
February 3, 2026
Best Buy Lied, Cheated, and Left Me Stuck with a Damaged Fridge/Calculated Bait-and-Switch: Best Buy Refused to Honor Promises
Best Buy’s behavior is appalling and deceptive. My $1,800 refrigerator arrived cosmetically damaged, and when I immediately contacted customer service, I was lied to about receiving a refund. A second representative promised a $150 gift card if I kept the fridge, stating it would arrive within 7-10 business days.Weeks passed — no gift card. Best Buy intentionally delayed the process until the return window expired, ensuring I could not return the damaged refrigerator and then refused to honor the agreed compensation. This was not a mistake. This was a calculated bait-and-switch, designed to exploit customers while leaving them stuck with defective products and no recourse.This is unethical, unacceptable, and a blatant abuse of customer trust. Best Buy’s executives need to know this behavior is driving loyal customers away. I demand this be fixed immediately. Other customers beware — their representatives cannot be trusted to honor promises, and the company will happily leave you with nothing once it benefits them.Best Buy engaged in deliberate and deceptive behavior. My refrigerator arrived with cosmetic damage, and I contacted customer service immediately to resolve it. I was first told I would receive a refund, which later turned out to be false. When I followed up, a different representative offered a $150 gift card if I agreed to keep the damaged refrigerator instead of returning it and stated clearly that the gift card would be issued within 7 business days.That promise was never honored. Weeks passed with no gift card. During that time, Best Buy continued to delay and deflect until the return window expired, eliminating my ability to get a refund. Once that happened, they simply stopped honoring what they had promised.The outcome was exactly what Best Buy wanted: I was induced to keep a damaged product based on false assurances, then left with no refund and no compensation. This was not a misunderstanding or a one-off mistake — it was a bait-and-switch tactic designed to protect Best Buy at the customer’s expense.Extremely dishonest and unethical conduct from a company this large. If you deal with Best Buy, document everything and don’t rely on what their representatives tell you, they clearly do not stand behind it.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).