bigw.com.au Reviews
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1.4 / 5
Average user rating
482
Total reviews
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bigw.com.au Reviews
Read real experiences from customers of bigw.com.au.
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Melanie
April 11, 2026
Do not buy ANYTHING from Big W…
I won't buy from Big W Marketplace again too many bad experiences. But I like Big W and go in store to but a lot. I've always had a really positive experience with Woolworths supermarkets and Big W I just don't know why they let these no name small time sellers operate on their online system there are some really dodgy sellers on there stating 3 business days for delivery when it's a two week minimum. Others selling products they don't even have in their warehouse and can't even get. It's extremely stressful and poor to non existent customer service. I had them hanging up on me multiple times mid call. Called back took 12 business days to find out not only had they not sent out the earbuds but they didn't even have any to send out as the customer service agent revealed during the call. Different to delays in delivery like they had told me. After shopping online regularly for more than a decade I've never had experiences worth complaining about before I used this site.
Syed Ali
April 10, 2026
I ordered the "OZNALA 3D Air Cell…
I ordered the "OZNALA 3D Air Cell Inflatable Travel Cushion Anti-Decubitus Seat Office Car Wheelchair". Upon arrival I have found that the cushion has a hole in that never order again to Big W they have faulty products.
Kelly Grant
April 9, 2026
They were rude and told us to get out
They were rude and told us to get out
Nizam Uddin
April 7, 2026
Very disappointing experience
Very disappointing experience. Bought an induction cooktop online that arrived faulty. Even though it’s been less than two weeks, Big W wants me to pay the return shipping costs, which are massive compared to the item's price. Terrible return policy for defective goods. I won't be buying from them online again. 😞
Carlie Dalton
April 5, 2026
Great aftersales service
Great aftersales service. Great range.
Richard Lipton
March 31, 2026
Disgusting experience.
Disgusting experience.I spoke to a lady called Amanda about a shoe that I had searched everywhere for.I explained to her it comes in three varieties - narrow, regular and wide. She said she will check with the supplier and it would take three days. She said I would receive an email to confirm the request.One week later I speak to another lady called Shila and ask her about the shoe and the type of variation? She asked if I got an email, which I responded no. She searched and said she couldn't find a note from Amanda. She then tried to re-book the enquiry for the shoe variation and it turns out it has now been sold. This shoe is so hard to find and when incompetence slaps you in the face it prompts you to write a review and save others from feeling like this.
Natasha Young
March 25, 2026
Big W is a joke.
I didn't realise Big W was selling on behalf of anyone else. When my order couldn't be fulfilled, I received an email so full of bad grammar, I was initially shocked. And Big W then passes you off to Marketplace to sort it out. Who then back and forth you with the seller. While my issue was sorted out, I don't expect to buy from Big W and then discover some random seller in the Philippines has all my details. Creepy way to do business. It's dishonest. Temu feels safer, at least with Temu you know who you are dealing with and if the order is wrong, they sort it out no drama. Big W doesn't improve their brand by an association with Marketplace to bring more items, instead they cheapen their brand by offering confusion, wasted time and unwelcome surprises. The online website is a total mess. Big W is trash, it's on par with a clearance warehouse. It's not worth it.
tk bonner
March 25, 2026
I purchase a a soft,plush
I purchase a a soft,plush, pink, comfortable dog bed from the online Big W Market Place, but I accidentally ordered a large and it's massive. Well you can't go to Big W to exchange it or get a refund. You have to go to the seller who contacts you via email. The seller was Prime Cart and they don't do exchanges but they will refund some of my money. First I have to pay for the large dog bed to be returned then they charge me a restocking fee of $5.99 and a dispatch fee of $7.55 so I'm left with $26.41 and the dog before cost me $39.95. Unbelievable!!! I will never purchase anything online from Big W Market Place again. So disappointed.
Helen Eloise Mufford
March 25, 2026
Don’t use BigW market place or really carefully read the refund policy
I’ve always shopped at BigW and have never had a bad experience. They have now introduced BigW market place. I suggest when ordering from these independent retailers you check their refund policies. I’ve had the WORST EXPERIENCE dealing with them. I got a toddler rail which ended up being to big for my sons bed. So instead of them refunding me they asking me to take pictures of it before they refund me. Claiming it to be a change of mind. It’s not a change of mind when the item is deemed unsafe. It’s in its original packaging. Terrible way to deal with a customer. I won’t be using them againAn update. Once I contacted BigW and not the retailer themselves I was able to get a refund from BigW. However the retailer on marketplace was terrible to deal with. I was happy that BigW could see how the online store was being unreasonable.
Mei Lee
March 23, 2026
Zero response
Bought the wrong size and tried to return it.Zero response, raised it with Big W, and they couldn't do anything.I don't mind if you can't return the item, but the lack of communication is unprofessional and simply off-putting. This will be my first and last time I purchase from the marketplace; in fact, I will shop less at Big W.
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