blackanddecker.com Reviews
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Join 375+ users reviewing BLACK+DECKER. Read verified ratings and real customer experiences on blackanddecker.com before you order.
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1.4 / 5
Average user rating
375
Total reviews
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blackanddecker.com Reviews
Read real experiences from customers of blackanddecker.com.
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Gaston Jacques
February 20, 2026
A great company!!!
A great company!!!! In particular Symon Pallattao who decided to send me a charger cord free of charge for my cordless vacuum. Not enough can be said for how appreciative I am for this young man. Give this guy a raise or promotion. Truly a gem in customer service. Thank you Symon. May God bless you ten fold!!!!
Paul
February 11, 2026
BLACK+DECKER ARE COMITING FRAUD TRADING…
BLACK+DECKER ARE COMITING FRAUD TRADING STANDARDS HAVE BEEN INFORMED. I AM £300 OUT OF POCKET FOR A DEVICE THAT WILL NEVER WORK AS WIFI MODULE IS MISSING Brought a black and decker smart home dehumidifier and paid extra for this feature. Upon trying to connect to wifi/phone app it wouldnt connect.I reached out to BLACK+DECKER customer support and gave them my model number and there response was there was a misprint and is not a wifi model. Here's there responseThank you for your enquiry. Please note that the BXEH60016GBL dehumidifier does not have Wi-Fi functionality and cannot be connected to an app or smart home system. All controls and settings are operated directly from the unit’s control panel. We are aware that the user manual references Wi-Fi connectivity. Unfortunately, this is a printing error, and we sincerely apologise for any confusion this may have caused. The documentation has since been corrected; however, manuals included with stock already supplied to retailers cannot be amended. Martin - Customer Services Executive Martin (Customer Service)11 Feb 2026, 13:43 GMTThank you for your message. We completely understand your frustration regarding the dehumidifiers. However, as we are not the original place of purchase, we are unfortunately unable to arrange a return or exchange for these units.I cannot return to store as my return period date has passed
Alex Romero
February 5, 2026
Terrible experience and will never…
Terrible experience and will never purchase anything from this company again. The customer service is more of a waste of time than any service as they told me they are unable to do anything and cannot help me in any way. The people were rude and said I can’t contact anyone in the company for help. I am now stuck with a blender I cannot use or return and they refuse to provide any type of assistance. 0/10 do not buy if you expect any type of future support warranty included or not.
Rem Jenkins
January 28, 2026
blegh
They force you to sign up for their newletter to leave a review on their website, products are low quality and break easily, their vaccuums have poor suction, if any, and they're bad about actually sending refunds.
risc
January 24, 2026
What a nightmare
What a nightmare. I bought a Black and decker cordless hammer drill in Argos 5months ago. After doing 2 minor jobs the entire chuck wobbles around making drilling a hole or driving a screw impossible. Argos said I need to speak to black and decker. I contacted them then they refused to accept my receipt from Argos, I told them that’s all they provided. They eventually said ok and said ups will collect the drill and send for repair. Waited in on the collection day and nobody came, then the next day nobody came. Contacted b&d and they said they will arrange for collection again. I hold no hope anybody will come and I’m fed up of waiting in on the off chance somebody may turn up to fit it. All of this hassle for a cheap £40 drill, I’ll never make this mistake again.
KIRK FLETCHER
January 12, 2026
Terrible dishonest company!
Terrible dishonest company!. My Vaccume is under warranty and Black n Decker will not send a replacement they want me to pay to have it fixed what a JOKE!. Also their call center is ALL Foreigners that answer the phone with BAD English!.
dusty mears
December 10, 2025
Black & decker 12L dehumidifier
Black & decker 12L dehumidifier. Light weight, quiet. Only had it 2 weeks. Has leaked several times- tank over filling, not cutting off when full. Bathroom mats & carpet wet through. Not powerful enough for the bathroom. Constantly on. Not achieving 55 humidity. Seemed a bargain - £80 at lidl. Turning out not to be !!
Ron
December 9, 2025
Black & Decker UK AWFUL EXPERIENCE.
AWFUL EXPERIENCE.I bought two items from them through Ebay and delivery was today. Unfortunately only 1 item was delivered so I rang B&D to complain. After waiting ages listening to really bad 'music' a completely unhelpful man called David answered. He was unconcerned telling me to contact the seller through Ebay to report missing item. I informed him B&D were the seller so I was reporting to right place. He went into robot mode just repeating to report it through ebay. He refused to deal with my issue or provide his surname to complain or escalate my complaint and refused to provide CEO and head office contact details and was totally an utterly unhelpful and disinterested. I have now found CEO contact details in Slough and will be writing to complain bitterly about my terrible experience worsened by David's attitude . This is not what I expected buying from what I thought was a reputable company. However I should have checked on here first as the reviews are extremely damming and I would not have purchased from them had I known prior. My advice to you is DO NOT USE THIS COMPANY. By the way the PART ORDER THAT WAS DELIVERED WAS IN A CARDBOARD BOX LEFT OUT IN THE RAIN !!!! idiots!!!! Only gave 1 star as cannot give minus 12 I have now reported the missing item through Ebay and will keep you informed of the outcome
Lissa Albert
November 21, 2025
Customer service is the worst.
I have been trying to get a missing part on behalf of a senior who is housebound and has no internet access. This has been going on since the end of September. Sitting on the phone is the most frustrating and unpleasant experience ever. Waiting for up to an hour, with music that is not only annoying, but the recording is static and incredibly irritating. I have been disconnected 3 times. I have sent email to their online customer support page, and have received only one response kicking the case to another department. The missing part I’m trying to get has still not even been addressed, much less resolved. I won’t buy Black and Decker for the very reason that their customer service is horrible.
Devres Weekes
November 17, 2025
Bought a black and decker drill
Bought a black and decker drill, battery burns out and doesn’t work within days, black and decker costumer service are rude and combative not realizing the inconvenience and waste of time faulty useless products cause people. What a shit brand.
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