blinds.com Reviews
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Join 3,088+ users reviewing Blinds.com. Read verified ratings and real customer experiences on blinds.com before you order.
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4.3 / 5
Average user rating
3088
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for blinds.com.
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blinds.com Reviews
Read real experiences from customers of blinds.com.
Brands may not incentivize or pay to hide reviews.
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Shady Shaker
March 26, 2026
Delivery time is terrible
Delivery time is terrible. Customer service is non existent . Whole company is a clown show as for as I'm concerned. Don't waste your money
Robert Smitt
March 24, 2026
Installed Easily and Look Great
Easy instructions, easy to install and they look great. With this second order, every room is now decorated with Blinds from Blinds.com
Jeff
March 19, 2026
Great experience
Good prices, can get brand-name products and the customer service is outstanding. You get to talk to a real person and they resolve your problem even if you made a mistake. Can’t say enough about them.
Tracy
March 18, 2026
If your in a hurry or want product delivered correctly the 1st tome - don’t order from Boonds.com
This is my second time ordering from Blinds.com. Product is great except:1. Time to receive product is lengthy2. Products arrive missing components or are incorrect dice (even when using Blinds.com measurer)3. Customer Service reps are nice, but don’t follow thru submitting orders (ie forget) or order incorrectlyBottom line that’s 6+ months or more from order to satisfactory installationDo better Blinds.com!
Christine Barnegg
March 18, 2026
All 5 sheer shades ordered have wrong dimensions
We purchased sheer shades from this company for the second time, this time with professional measuring and installation. Unfortunately, it turned out today that all five sheer shades are the wrong size and need to be remade. Furthermore, what was supposed to be a 12-day delivery has turned into a six-week project. Of course, remaking them would take just as long, but we're leaving in two weeks and won't be back until the end of December. Our suggestion to refund the money we've already paid and then reorder everything in December was ignored. Since all the problems are the responsibility of blinds.com and their subsidiaries, I would have expected that to be the solution. As a lot of other customers write: the service is terrible. Therefore, a clear recommendation for this company: be careful.
Roberta
March 18, 2026
There was a small glitch in my order
There was a small glitch in my order, but Michael Torres in customer service immediately fixed the issue for me.Michael is wonderful at getting results asap.
Ron Bueckert
March 13, 2026
This was an excellent experience
This was an excellent experience. The blinds were exactly as ordered and easy to install.
Ian Barnard
March 13, 2026
Expensive Blinds, Cheap Customer Support
Extremely disappointed with Blinds.com and the way they handle product failures. A few years ago I spent hundreds of dollars purchasing multiple blinds for our home. Recently, one of them failed because the retraction mechanism stopped working, making the blind impossible to roll back up. This is clearly a basic mechanical failure that shouldn’t happen after only a handful years.When I contacted customer service, they refused to repair or replace the blind. Instead, I was told the color I originally purchased had been discontinued and that the only option was to replace all four blinds in the room so they would match. In other words, their solution to a defective product is simply for the customer to spend hundreds more dollars.What made the experience worse was the complete lack of effort to resolve the issue. No reasonable accommodation, no partial replacement, no goodwill for a customer who has already spent a significant amount of money with their company. When I asked to speak with management, I was told this was impossible and they wouldn’t do anything.It’s very concerning when a company selling products at this price point refuses to stand behind something as basic as a failed mechanism. Buyers should be aware that if something breaks after a few years, you will be told your only option is to buy everything again.Blinds.com: if someone from corporate actually cares about customer experience, I would welcome the opportunity for you to make this right.
Anil Pahwa
March 13, 2026
The ordering process was simple
The ordering process was simple. I had a few questions , so I called the number listed on the web site. A salesperson named mark was available without any delay. He was very courteous and provided helpful answers to my questions. We received the blinds a month before they were expected. Since they are easy to install, I installed them myself. They are lovely and make the room look beautiful. I will use Blinds.com again for future orders.
Michael K.
March 13, 2026
The blinds were well priced and perform as described. Customer support was terrible.
The blinds were priced well, and work as described. We ordered the same blinds, but in two different colors (which also happened to be slightly different thicknesses). The shipping was faster than we expected, but when the blinds came, only one color was could be installed with the supplied brackets. The other ones would not snap into place. Upon contacting customer service, I was told the factor was closed for the weekend, and they would pass the message on. By the following Tuesday, crickets. I called again. They requested photos of the blinds and brackets. I complied. Again crickets. 3 days later, I called again, they said the factory couldn't open the photos (JPG) and could I send them as PNG files. Meanwhile, I was also getting some emails from other customer support people who were suggesting that I was installing them incorrectly. Eventually the factory realized that I needed a different size bracket for the second color and sent them out. It took over a week to arrive. We had the blinds sitting here for close to a month without being able to install them. We are happy with the blinds, but customer support was terrible, and will probably be the deciding factor if we need to order blinds again.
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