bobbibrowncosmetics.com Reviews
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Join 241+ users reviewing Bobbi Brown Cosmetics. Read verified ratings and real customer experiences on bobbibrowncosmetics.com before you order.
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1.5 / 5
Average user rating
241
Total reviews
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bobbibrowncosmetics.com Reviews
Read real experiences from customers of bobbibrowncosmetics.com.
Brands may not incentivize or pay to hide reviews.
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pixelslave
December 4, 2025
No customer service. None.
I had to ship in 2 orders because they limited my basket to 14 items. Both orders had missing items with no explanation or adjustment to the order cost. That wouldn't be such a big deal if they actually had customer service. They don't. You'll die waiting for anyone to answer the phone or chat with you. There is no email address or form you can fill out. Just one phone number and a chat bot. Neither gets a response.
Jenny
December 2, 2025
Don't wait on hold!
Don't wait on hold! I called the 800 phone number and they told me a beauty advisor on chat only could answer the question. I waited 80 minutes on chat while she said she would be right with me but then told me (after over an hour) that she couldn't answer the question, which was, which lip liner goes with this lip gloss? Why didn't she tell that to me when she was telling me to keep holding, walk away and she would answer my chat when she had time. Would have been faster for me to drive to the mall and check myself. Now, I'll just buy a lot of lip liners, then return the ones that are the wrong color.
Kaś Kr
November 22, 2025
I have purchased lip balm from them
I have purchased lip balm from them, only to find out after several days the bottle was leaking. When I was wiping it again-because it was leaving nasty sticky stains everywhere- the top of the bottle fell off, and it can’t be closed anymore. There is still more than half of the product left! And it wasn’t also very cheap! Won’t be buying again.
sasha schofield
October 10, 2025
John Lewis store in Oxford Circuswas…
My visit to the John Lewis store was such a disappointment, the makeover was very rushed and I got an overrall tacky feeling, that they just want to make money without true regard for customer service.
Sal
September 22, 2025
Horrible product
Since Bobbi sold their company , they’re gone down they charge high price but looks like local drugstore products are well better ingredients than what they use. Don’t waste your money buy from somewhere else.
Jacky
September 11, 2025
do not buy
just spent over £300 on Bobbi Brown make up for my daughters wedding after checking with the sales staff that the products are not tested on animals. I was told they do not test so I was happy to buy, but now have discovered the products are tested on animals. I am sickened by this and the company should be ashamed. I was falsed to give one star to be able to write the review, but would give no stars if possible.
David Boomer
June 30, 2025
Prom Night Perfection!
As a single dad of a 16 year old young lady as Prom night loomed I booked a make up lesson appointment at John Lewis, Reading, Bobbi Brown. The experienced and enthusiastic Eloise shared her knowledge, tips and techniques which my daughter thoroughly enjoyed. On the day of the prom I had booked a Party Ready session with the same team. The lovely and equally product passionate professional Chloe immediately put my daughter at ease and again my daughter was very happy with her experience. She looked and felt amazing on the night. Priceless joy for me to see as her father. Thank you Bobbi Brown Reading - You were both awesome!
Zen Cat
June 5, 2025
Huge decline in quality
I stocked up on their long wear eye pencil in Jet unfortunately. I used to live in it. They were all terrible, the colour stick kept falling out of the pencil and when you got halfway would stop working entirely becoming waxy and colourless. Total fraud after raising prices on top of it. Avoid at all costs
Consumer
April 7, 2025
Dont wasnte your time! Awful experience
Awful experience. I ordered some foundation online which never arrived. Couldnt ever get hold of anyone in person to discuss, just a really crappy AI bot. The AI bot on theor website advised me the order had been cancelled! No explaination, no email, nothing. Complete waste of time, awful comms and no actual real people available to speak to.
Hunny Hansen
April 4, 2025
Did not honor the coupon from their promotional email
I got email from Bobbi Brown this morning reminding me to use my birthday coupon for $10 off $30+ purchase. I tried to use it but it would not go through. I chatted with customer service and he told me that they don't have that promotion at the moment. I told him that I just got email in the morning. He said it's automated email and they they will let me know when the promotion is active again. How do I know that the email will give me reliable information in the future? I'm pretty done with Bobbi Brown.
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