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Join 123+ users reviewing BOGNER. Read verified ratings and real customer experiences on bogner.com before you order.
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2.8 / 5
Average user rating
123
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bogner.com.
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Read real experiences from customers of bogner.com.
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Maxime Grondin
December 17, 2025
Bought a dress shirt from bogner. And had it professionally cleaned, and the whole proportion of the shirt was changed where this sleeves became double the size. My cleaners followed the instruction and was extremely disappointed on how the customer service was not able to help resolve this problem. Now I’m looking at their boots and I am very sceptical to buy with this company due to my past experiences.
Mariusz Starościk
November 13, 2025
I cannot recommend the Bogner brand when it comes to customer service and complaint handling.I experienced a disappointing situation regarding a pair of Bogner shoes purchased via Zalando Lounge.Despite the shoes showing clear defects after very limited use, the complaint was rejected without any meaningful inspection or customer support.For a premium brand like Bogner, I expected much higher standards — both in product quality and in how customer issues are treated.It’s a real shame to see a company with such a strong heritage showing so little care for its loyal customers. #Bogner #BognerOfficial
Customer
August 28, 2025
I can not speak highly enough of Bogner. Their ski clothing is exeptionally made, functional but stylish.I recenlty had a interaction with the aftersales team who went above and beyond to help replace a zip free of charge. It is incredibly refreshing to see a company ensure customers are still happy and able to get full use of their items even after 5-6 years of heavy use.You have a life long customer here and I recomment to anyone with confidence
Mr
July 1, 2025
Recently, I received a legal threat from Bogner GmbH. Rather than a simple request or clarification, they led with legal threats. That says enough about how they view fair use, public discourse, and user-driven platforms. Not the kind of brand I’m inclined to support — or feature.
Dyptique
March 25, 2025
Absolutely awful!. I ordered a pair of black boots and they gave me the wrong colour even though the box said black. I wore them once and the spikes broke and fell off-just through normal walking. I also tried to sign on for the 10% voucher but never got a confirmation or a voucher. When I tried to speak to customer service `i was told it was not her problem and that she had done her job letting the back office know. Stay away from this store. It is luxury only in name. The products are poor quality and the customer service is indifferent and unhelpful. To Bognor, I sent TrustPilot data and photos of the boots and receipt, within the time period so you should have received proof of my experience. Please note half the experience was through customer service and is not recorded.
Paul
March 12, 2025
Order marked as delivered when nothing was actually received. It’s been over a week, and despite multiple follow-ups, they now say it will take 2-4 weeks just to investigate. They can’t even provide proof of delivery, yet they still need weeks to figure it out? First experience with them—and likely the last!
D.M
February 17, 2025
We where skiing in Zermatt.The Bogner Store was so lovely to fix us an old skijacket we loved. Great Staff!
Tony Kelly
February 9, 2025
I am a regular Bogner customer: for example, 2 pairs of summer type shoes; 1 overcoat; I ski jacket: fleece jacket; gilet waistcoat; ski pants; and more. With the exception of the shoes, THE ZIP BROKE ON EVERY GARMENT!! On a casual wind jacket, the zip didn’t break but the square shape of the tag means it it permanently stuck in the round holes! GOD - how complicated is it to make a functional zipper!?! The ski jacket cost >£1200 at the time. I had to go to a seamstress in Zermatt (near Gornergrat station) to have the entire zip replaced. The local store were very understanding (“the zips are a common problem”) but I hadn’t bought the jacket there. To be fair, the staff in Bogner Zermatt were as nice as could be and I was angry about it - I would rate the store 5* if that was what was being reviewed here but it’s not. The PRODUCT is at fault not the shop(s). Better zips PLEASE Bogner! Sorry to the store in Zermatt if I was annoyed or unfair. Tony.
Jose en Herman
January 27, 2025
We bought several Bogner items at the Bogner shop in Playa del Duque, Tenerife. One item, a men's pullover, turned out te be of bad quality after a few days of wearing it. Because we live in the Netherlands, the first moment to bring it back to the shop and show them the problem, was after 4 months. They acknowledged the bad quality, but didn't solve the issue at all. They said, It was a customer problem and that was it.
Gochka De Vlam
January 17, 2025
We understand there could be some delay but after 14 days still nothing received. Mailed and telephoned but poor answer , no solution.Tracking shows our order is at Dorsten Germany since 06/01/25Today still no further update, no feedback from Bogner….As I work myself at a Fashion fulfilment service provider I feel bad about this.We are used to surch for SOLUTIONS If needed….
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