bollandbranch.com Reviews
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4.6 / 5
Average user rating
419
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bollandbranch.com.
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bollandbranch.com Reviews
Read real experiences from customers of bollandbranch.com.
Brands may not incentivize or pay to hide reviews.
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Christine H.
March 26, 2026
Wonderful customer service!!
Wonderful customer service!!! This company goes above and beyond to help correct issues even after years of use. Knowing how great they are at correcting issues, we will keep buying their sheets. Oh and the sheets are the softest sheets and get better with washing! We can’t wait to get our new set on our bed! TY!
Dawn S
March 20, 2026
Excellent customer service!
Excellent customer service! First time B&B customer and I love my new pillows! Extraordinary quality and comfort. I'll be back for more!
Nancy Bell-Clark
March 20, 2026
Katie needs a huge raise
Katie needs a huge raise. I started to say promotion but then she might not be in customer service anymore. When a Company has great people working for them then they become the best in the business. She found me some pillowcases that were not available in a set.
SJ PLYMI
March 20, 2026
Only Boll and Branch…!
I got my first set of Boll and Branch sheets 4-5 years ago as a Christmas gift. I could never find sheets that weren't a bit scratchy until I got these. Soft, cool, snuggly and comfortable right out of the gate. There're simply the best!I even got Dad a set...pure white California King!I happened to make a comment on social media about how my fitted sheet ripped recently. Not only did B&B customer service reach out to me about how they could help make it right, but then they offered to replace the sheet...even though I had already ordered a new sheet set!Imagine...customer service that comes TO YOU asking how they can help...and then offering and making a terrific solution?!Terrific sheets! Terrific customer service!
Michael Coyne
March 19, 2026
Boll & Branch has absolutely the best…
Boll & Branch has absolutely the best customer service in any industry. They were able to solve my issue in a very quick fashion. Shout out to Katie!! I will continue to them to purchase sheets and towels. Absolutely the best!!!Michael C
Tricia Velure
March 16, 2026
Misfit sheets that I otherwise love
I've owned my split-king B&B sheets for about 1.5 years. I'm leaving a review now because I need to buy a spare set for us and another set for our queen guest bed, and I'm hesitating to buy B&B again despite the fact that their feel and quality are 11/10. Why? The sheets are significantly too big. I've put up with it and tucked, retucked, and retucked them again all this time (every day) for that reason. At the ouset, the package description alluded to them fitting better after they were washed. So rather than return them or enquire, I decided to give them a chance. Then, after washing and trying to shrink them, I essentially thought they could no longer be returned, and I was stuck. Our mattresses are heavenly, manufactured by Amerisleep, and so I just want a great-fitting set of sheets that are as comfy as B&B. Help?
Barbara Kahn
March 14, 2026
Outstanding customer support when a set…
Outstanding customer support when a set of defective hand towels was quickly replaced!
Kristi
March 12, 2026
Best sheets ever
Best sheets ever! They are the only ones I sleep on now. Your customer service is amazing, and we will certainly be customers for life.
Penny
March 8, 2026
Extremely Poor Quality
The quality of these sheets are poor! After 3 months of washing the sheets the top part (5 inches) starts coiling up and then you cannot stop it from coiling. It wears out the sheets. Then after 2 years you need to replace them because the rip where your feet are. Two separate beds two separate people and the rip in the exact same spot. They did not honor their 5 year warranty.
Amanda C
March 7, 2026
Excellent Customer Service
In addition to having excellent products, Boll & Branch offers impeccable customer service. Marianne C. in particular is exceptional and worked tirelessly to help me resolve a very complicated issue caused by a botched delivery team. Even though the problem wasn’t caused by B&B, Marianne made it her mission to help fix it, and she went above and beyond to make sure I was a happy customer. I absolutely love everything I’ve purchased from them and highly recommend this company.
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