bookoutlet.com Reviews
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February 10, 2026
by: Jennifer Hunter
2.4 / 5
Average user rating
395
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bookoutlet.com.
Brands may not incentivize or pay to hide reviews.
bookoutlet.com Reviews
Read real experiences from customers of bookoutlet.com.
Brands may not incentivize or pay to hide reviews.
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Tonya Harris
January 16, 2026
UNACCEPTABLE
Books Ordered Dec 29th.Showed up January 15th.Bounced around Raleigh for 7 days. Upon arrival, plastic wrapping is cut open cleanly with a knife and the bix has a large hole big enough to fit 2 adult sized hands balled into fists into.Every book was damaged. Mold. Knife cuts. Damaged dust covers, etc.Immediately reached out to Book Outlet. Sent many pictures as requested. They said everything is in readable condition.Excuse me? Mold is readable condition?I have been ordering from them for YEARS. I recommended them to people constantly. NEVER AGAIN.Shame on your absolutely dismal customer service.I understand that the bouncing around from post office to post office is on USPS. But this company could have boxed books better. They could stop broadcasting what is in the boxes so people stop tearing them open. And they definitely could have simply said, please contact USPS and file a claim. Instead they just said, this is acceptable condition.I offered to return the books to them. I told them I expect remainder (black dot) marks. However, I do not expect mold. Or completely bent covers that are creased beyond repair. Torn dust jackets. Gouged edges from box cutters. Etc. That is not acceptable. Even at discount. And it is not what the policy states. This is not minor wear and tear. This is damage. Pure damage.
Christopher Rollins
January 10, 2026
Horrible Quality Control
They send damaged books. I don't know if they sell them damaged, or it's because they throw them in boxes and don't pack them in securely. The books rattle around like crazy in transit. I will not buy from them again and am fighting them to let me return them. Shoddy business practices, to say the least. Buyer beware.
customer
January 7, 2026
Books in horrible condition
Books arrived damaged beyond what their " About us" description describes. They were not termed scratch and dent, but sold as new with possible remainder marks, and possible bent pages or minor damage.The books I received were in what most would term "acceptable for a reading copy" condition. This is far from the good to very good condition I was led to expect. They do not claim a specific condition, but the description of what flaws to expect was misleading. They had scuffing, bent and torn pages and one even had multiple cuts through the slipcover into the spine. The prices were good, but not for copies in this condition. They did not adjust my prices, or offer a refund after I contacted them and provided plenty of pictures. The shipping was slow, but that didn't bother me. The packaging was non-existent. Just all the books tossed in a bare box.Needless to say, I will not order from them again. Buyer beware!
N W
September 30, 2025
Worst customer service in the world!
Worst customer service in the world. I recently placed two orders with this company. I had a death in the family and had to travel out of state unexpectedly for a few weeks. To avoid my orders from coming up missing I thought I should have the packages rerouted to the destination I would be at for almost the next month. The shipping company that they use informed me to contact Book Outlet directly in order to reroute my order. They explained they do this to avoid someone else from stealing orders, that made sense to me so I followed the shipping companies instructions and called them. Book Outlet refused to help. I asked for a manager and was told I could not speak to one and that one would reach out to me within a weeks time. By that time there is no telling what could happen with the deliveries. The prices are good but as the saying goes you get what you pay for. This is my first and last order with this company. Beware!
Qifan
September 15, 2025
i brought a book from this site and…
i brought a book from this site and would like to return ,they never reply email at all. i have sent 8st email to them ,until two month no one reply!Now i have report this company to konsumentverket.se and ARN
Susannah Taylor
March 24, 2025
My favorite place to fill my bookshelves.
I have made close to a dozen orders from book outlet. Every time they arrive within the expected time frame, the packaging is very good, and everything is ordered is in beautiful shape.
Temple Genung
March 11, 2025
You get what you pay for…
I have ordered books multiple times from Book Outlet. I like the selections and usually buy during the fiction sale- now $5.99/ book including hardcovers. The books are in good shape with maybe an ink dot on the exterior pages. Packaging is not great- box is always banged up. No packing to hold books in place so they are tossed around and sometimes show wear from shipping. Out of 4 orders It’s only been right once. 2-3 books have been omitted on 2 orders. Now, I just received an order that wasn’t mine. Not one book that I ordered-UGH! So frustrating. So you have to be ready to troubleshoot. Guess this inefficiency is the trade off for the discount prices. Meh.
Akmal Khadji
January 6, 2025
Horrible packaging, all damaged.
Bought 3 omnibuses in 2 seperate purchases from BookOutlet via Walmart. From NY to PA I received them in 2 weeks. One Omni came just in bubble envelope. 2 others came in a box without any bubble wrap or security. Box was ripped into pieces and was re-taped. All 3 damaged badly. I think they sent me damaged product and tried to cover it by boxing it poorly so it gets damaged badly on the way again. Horrible shipping service. UPDATE: Contacted support and provided photos. They sent replacement for 2. Box came in wrapped in plastic and looking fancy which excited me. I opened it and surprise surprise there was nothing in the box except books. I was shocked to find out that they don't use bubble wrap. Books were once again damaged from being loose and moving too much in the box. Very dissapointed. I will try instocktrades and organicpricedbooks shipping process.
Stephanie
July 24, 2024
Terrible
Terrible. You get these at 50% off but they send you damaged ripped books. This is terrible. Half my books came in damaged and tore all up. I will never order from this company again.
Grace Brewer
July 3, 2024
Not sure what’s going on?
Not sure what’s going on?? I spent 170$ on books from here and shipping took forever for a week it went back and forth from different places in florida until a few days ago said it couldn’t be delivered. Have called “customer service number” the first time said they couldn’t take calls because their employees were in training ? Second time I was “next In que line” but still said sorry they couldn’t get to me try again later and hung up on me. If I was next in line why couldn’t I just wait?? I have send a request for help on email still haven’t heard back. This is very disappointing.
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