bose.com Reviews
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1.4 / 5
Average user rating
2471
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for bose.com.
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bose.com Reviews
Read real experiences from customers of bose.com.
Brands may not incentivize or pay to hide reviews.
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Matthew Carey
March 30, 2026
Bose is charging you for brand name
Same sound quality at best with worse battery life and less durable ear buds. These might actually have worse bass than that other other brand. As for battery I've had pairs go days off charger and the case is dead on these in less than a day. Full price difference of $100 btw
Andy Selutin
March 28, 2026
Paid $328 to trade up to a WORSE product — and Bose won't take it back
I've been a loyal Bose customer for years. Over time I've purchased four pairs of Bose headphones — and I'll be honest, two of them stopped working well before they should have. My QuietComfort 45 eventually stopped charging entirely, which is what pushed me toward the trade-in program in the first place. I still chose to stay within the Bose ecosystem. That loyalty is now something I deeply regret.On March 19, I received the Bose QuietComfort Ultra Headphones (2nd Gen) after trading in my (dead) QC45 — paying $328 for what was advertised as an upgrade. Within days it was clear this was a significant downgrade in every way that matters to me:Fit: The headphones do not stay on my head during movement. My QC45 never had this problem. These shift and feel insecure the moment I'm anything other than perfectly still.Noise Cancelling: Noticeably weaker than my QC45. For a product marketed as the pinnacle of Bose ANC technology and priced accordingly, this is inexcusable.Sound Quality: Disappointing. The audio profile just doesn't satisfy compared to what I had before.Less than a week after receiving the product — on March 27 — I called Bose support to ask about a return and refund. I spoke with a representative named Sean, who informed me that purchases made through the trade-in program are classified as "final sale" and cannot be returned under any circumstances.This policy was not prominently disclosed at the time of purchase. I had no working headphones, traded in my broken pair, paid $328 on top of that, and I'm now stuck with an inferior product with zero recourse.I am a customer who has bought four pairs of Bose headphones. Two failed prematurely — including the QC45 that led me here. I stayed loyal anyway. This is how that loyalty gets rewarded.Do not use Bose's trade-in program unless you are 100% certain you'll love the product. Once you hand over your device and pay, you have no way out — even if what you receive is a step backward.
AM
March 28, 2026
What a truly terrible company to deal…
What a truly terrible company to deal with.After two separate pairs of QuietComfort earbuds failed, I requested a refund. Initially, I was told I wasn’t entitled to one until I quoted UK consumer law, at which point their position suddenly changed.I was then instructed to return the earbuds and told I would receive a refund within 10 working days. In reality, it took over six weeks and multiple emails, online chats, and phone calls before the refund was finally processed.The level of customer service was extremely poor throughout. It felt like a constant battle just to get a resolution, and without persistence (and the threat of legal action), I’m not convinced the refund would have been issued at all.For a brand like Bose, which is supposed to represent quality, both the product reliability and the customer support were hugely disappointing. The earbuds themselves failed twice, and the aftercare experience was equally frustrating.I would strongly advise others to think carefully before purchasing. Based on my experience, unless you’re prepared to push hard when things go wrong, you may struggle to get a fair outcome
Jordan S
March 27, 2026
Disappointing Tech Support
OMG! Just spent almost an hour with a very unfriendly, abrupt and difficult to understand person from technical support. I think he tried to blame my issue on my Wi-Fi modem/router. I can see this is the way they would like to go, and wouldn’t want to discuss or admit that there could be something wrong with their unit. So frustrating. The power reset that I do for about 30 seconds resolves the issue the same way, and she just made me spend almost an hour. I am very frustrated with having to reset this Bose smart speaker so frequently. I thought Bose offers high-quality products and superior customer support. Oh boy, I was so wrong. I will NEVER BUY Bose again.
Jerry Martinez
March 27, 2026
Quiet comfort earbuds...disappointed…
Quiet comfort earbuds...disappointed for sure. My left earbud will work sporadically, connecting sometime...sometimes not. And most reading this will know...if you're warranty is expired then there going to upsell you. Very frustrating to say the least!!
Douglas Dann
March 26, 2026
BOSE IS NONEXISTENT ANYMORE!!!…
Bose use to be a high quality speaker with great sound. Over the past few years they have gone down hill dramatically! They are no longer making great speakers or accessories for the ones they’ve made. Sadly Bose is like NONEXISTENT anymore. Their customer support is ABSOLUTELY NO SUPPORT AT ALL ANYMORE! If you do get in touch with anyone, they CANNOT HELP YOU! They know Absolutely Nothing of their products and Definitely do Not stand behind them! GOOD LUCK FINDING A REPLACEMENT BECAUSE BOSE DOES NOT EXIST ANYMORE!
Mr Andrew Lock
March 24, 2026
Would give zero but not allowed
Would give zero but not allowed. Support online is useless. Spent ages trying to reset a soundbar and failed. Its a bin job and I'm never ever buying a bose product again. Its the scrap heap for my existing system as that is all its fit for.
Alejandro
March 24, 2026
Utterly poor customer service and…
Utterly poor customer service and product. I contacted them several times because the padding of the headphones had detached just to be told there's nothing they could do/tell me to wait/lie. Truly disappointed and needless to say, will not be purchasing any of their products in the future, as they easily break and you get no support.
Alex B
March 21, 2026
Good headphones with easy to use app.
Great headphones with great sound quality and good noise cancellation. They pair quickly with all devices and have really good battery life. The bose app is useful for changing eq and which devices to connect to.
Leah B
March 20, 2026
Don't buy these headphones!
Don't buy these headphones! I've only had the quiet comfort headphones for less than a year, and I have issues with the bluetooth connection every single day. I factory reset them every day and it only connects when it feels like it. I called Bose and all they said they can do is let me pay more than what I originally paid for them to get a new pair! Not worth it, you're better off getting a less expensive pair without the bells and whistles that actually does what it's advertised to do. the only things I like about it are the color (lilac), the noise reduction is great, and it's lightweight and comfortable on my ears... but what's the point if it won't actually connect to any of my devices?
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