boxycharm.com Reviews
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2.4 / 5
Average user rating
6108
Total reviews
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boxycharm.com Reviews
Read real experiences from customers of boxycharm.com.
Brands may not incentivize or pay to hide reviews.
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ally
April 12, 2026
Ipsy manages to screw up another order
I had ordered with ipsy over 4 years ago. On several occasions I canceled my membership because I could not believe the amount of things they managed to screw up but you know what works perfectly fine? They're billing system. Yes there's nothing wrong with your billing system getting their money from you but when it comes to their orders you have missing items, Get bills for items that they don't have. They would keep setting the same blush duo. Never get my color tone correct, Forget about customer care. I decided because I see a post on Instagram just to join them again and yup they managed to send my delivery 2 an address from 3 years ago despite the fact That I entered my new address manually. When I just logged in I could see my new address there but they sent it to my older so you have to waste your time with AI chat, the help to correct this because they don't have anybody working at the company to help you apparently. So I'll cancel it once again because by the time I get help I, I will already be on a trip. And have to just ask for a refund and dispute the charges with my credit card company.. It's unbelievable..
Vanessa Proehl
April 9, 2026
Don't give IPSY a cent of your hard earned money
I have never been more disgusted in a company in all my life. Second time in 6 months I've tried to subscribe to IPSY's Extra box and for the 2nd time in 6 months they have messed up my order (neither order ever made it to me) and they REFUSE to refund my money. They have taken my money and provided NOTHING. How does a company get away with this? Never again will I be fooled by them. Absolutely terrible service. Going back to Allure Beauty Box immediately!Ticket # #26866522
customer
April 7, 2026
This is just a way to get rid of their…
This is just a way to get rid of their overstock junk they can’t sell at their inflated prices! Then they mark em down and send you crap items. Oh and you can forget about customer service- it’s all AI and emails! Don’t fool yourself that they care!
Unhappy customer
April 4, 2026
IPSY automatically created an account for my daughter on her iphone and charged her
My young daughter was on her phone and clicked on an ad for this company. Then all of a sudden, it created an account and subscription for her and charged her apple watch for the cost of the subscription. I tried to follow the instructions to cancel the subscription, but it only paused the subscription for 1 month. Then I communicated with a chat bot and it says it will cancel the subscription. I deleted her account for good measure and hope she won't be charged again. Scammers!
Anonymouse
April 2, 2026
Revised: IPSY made it right and had a great customer service response
Edit: IPSY support got in touch with me and made it right, I feel really positive about their response and the company in general. Thank you. Previous review:They basically take your money and offer zero customer service. They treat you like a sales funnel and that's it. I don't feel like offering upwards of $500 annually to a company that doesn't care about its customers.When I subscribed they immediately sent me the previous month's boxes with no choice on items. I emailed them to say I wanted to choose products per their service and didn't really get a reply - it was just a bot saying "I understand but....here's something cheerful!" I accepted it because I wanted to try the subscriptions by this company.A few days later I signed up for beauty boost because it sounded like fun. Found out later they had a product in the boost I wanted to try. But the item wasn't in my box - I reached out to customer service and they told me my sign up was too late to receive the product for that month. Even though none of my boxes for the month had shipped at that time. Suddenly they were more inflexible than a brick wall - either I got an AI bot acting cheerful while it totally ignored my concern/question, or a real person who treated me like crap - every message was glazed over with a syrupy sweet AI rewrite.
S Diaz
April 1, 2026
I’m so unhappy that I have attempted to…
I’m so unhappy that I have attempted to cancel now for three months and I still continue to get charged. I have went through the app and Ipsy care. it is so hard to get a response or get anywhere, especially when you want to cancel or take a break. It’s super frustrating and makes me never want to come back.
Ave Altersitz
March 21, 2026
I ordered these for two grandchildren…
I ordered these for two grandchildren who live in the same house. The older one was getting it for 2 years before her sister started getting them. When her sister started getting them, the older one no longer received hers. For six months I have been charged for both. However, no one is responding with a solution. They will not allow a phone call. You must use their AI. Then I have received 3 emails that say the same thing, Everything is fine. IT IS NOT. They have the WORST customer service I have ever dealt with. Do not order from them.
christine.gorda
March 19, 2026
YOU try running a beauty biz today! 2.4 review way too harsh!
honestly, first off the overall rating of this company just shows how far people have gone to be ignorant. I do believe that in the beginning the products, both brand and size, for the price of the box were much more enticing but have any reviewers seen the prices out there? I believe they should have stuck with the one level of box, so the "original" and used subcategories instead of merch size. The focus would be less quantity/size and more on quality with quantity across the board. Otherwise, as a single mom of 3 sons living in the city...I'm ok with my monthly staying young {-looking} cost!😊
E Freel
March 16, 2026
I don’t love this anymore.
was a cute concept at first but items seemingly never align with my answers for the quiz. I asked for darker berries and neutrals and all I ever seem to get are pinks. I also get a lot of the same products just different brands, in my three months for having ipsy I’ve gotten three different cleansers and no other type of skin care. It also seems like they’ve sent significantly less this month compared to my last couple of months? Would recommend for one month but cancel immediately after, more than one month is not worth it.
Petey Peters
March 15, 2026
I haven't even ordered yet and I'm not…
I haven't even ordered yet and I'm not impressed. Why do you offer deals that are as low as 2.50 to get started and the other one is always 4$ but when its time to pay it's 35$ If you don't have a 2.50 deal or an actual 4$ deal to start then don't advertise that you do .
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