branchfurniture.com Reviews
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3.7 / 5
Average user rating
52
Total reviews
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branchfurniture.com Reviews
Read real experiences from customers of branchfurniture.com.
Brands may not incentivize or pay to hide reviews.
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Dylan
April 2, 2026
I got great and fast customer service…
I got great and fast customer service when I asked to exchange for a larger desktop. Way better service than other spots, especially Amazon.
Sean Nichols
March 6, 2026
Poor Durability and a Frustrating Warranty Process
The biggest issue with Branch, in my experience, was reliability. My chair failed shortly before two years, despite being sold with a 7 year warranty.The warranty process was frustrating and time consuming. I was asked to provide video, follow multiple troubleshooting steps, purchase tools, and attempt to disassemble the chair myself so replacement parts could be installed.I followed those instructions and the base would not separate. Later in the same email thread, Branch acknowledged that the base can sometimes become nearly impossible to remove.After multiple attempts, the chair was still unusable and I ultimately purchased a new chair rather than continue spending time trying to repair it.In the end, the warranty resolution offered was shipment of replacement parts for customer installation rather than replacement of the unusable chair.Based on both the product failing after about two years and the amount of effort required from the customer under the warranty process, I would not buy from Branch again.
Brandy
March 2, 2026
I love my chair
I love my chair! I've worked from home for 10 years and have purchased several different ones. I was always exhausted and my back hurt at the end of the day.My husband surprised me with my new chair from Branch and I love it! No more back pain. Their level of support was also wonderful. I had foster kittens that destroyed the back of mine. I had asked if I could purchase one and they ended up sending me one without having to pay for it.
Joey Gault
February 17, 2026
I had an issue with my office chair…
I had an issue with my office chair (self-caused; not product-related), and Austin in the CS team was able to help me navigate towards a solution. They asked questions to understand the context of what I wanted, and guided me towards an ideal outcome. Keisha, Head of CS, came in over top with extra confirmations. Love this this chair and really happy with the support from Branch. Definitely would recommend, and have many times.
Josee Pelletier
February 14, 2026
Exceptional customer service
I bought a Verve chair and unfortunately had to return it as it was not comfortable for me. The chair was beautiful, but I have physical challenges that could not be met by the chair.The service provided by Austin was amazing. He was always responsive to my inquiries and did everything in his power to ensure I had a good experience. I highly recommend this company due to its exceptional customer service. Thank you again Austin for all your help.
Neda S.
February 10, 2026
I’m rating this ultimately at a three…
I’m rating this ultimately at a three because the chair did not work out for me.Their support with figuring out furniture functions and returns has been great. Not thrilled by the product, but given the company’s support and transparency I would shop here again.
C.R.
February 6, 2026
WORST ONLINE SHOPPING EXPERIENCE!!!
They have no customer service number and the only number next to my credit card charge was not their number, but belonged to another company. So shady! They sold me a $544 LOW QUALITY chair and refused to let me return it once I filed a credit card dispute. They are absolute aggressive shady and awful company. I do not recommend. Spare yourself the stress.
Lisa Y
February 5, 2026
Great products, even better customer service!
We love our desks and their accessories (drawer+hook), and Austin graciously provided another desk top when a horrible accident occurred and caused damage.Customer service response times are also very fast and efficient. Thank you!
A happy patient from opencare
February 4, 2026
Ergnm chairs pro amazing, Ty Austin also
Branch makes chairs that punch well above their weight. With features and design elements that are found at chairs double their price. I highly recommend the ergonomic chair pro. Its worth the small upgrade. And get the headrest accessory. Their warranty took care of me for a minor thing. Austin was spectacular and took care of me without any hassle. Ty Austin and ty branch for having amazing teammates like austinWill try the aire chair one day
Guy Jung
February 3, 2026
I was disappointed with the filing cabinet
I was disappointed with the functionality of the Branch Furniture filing cabinet. While the cabinet looks modern and fits well with my office setup, there is a clear issue with the drawer mechanism. The filing cabinet drawer does not open all the way, which makes it difficult to access files stored toward the back. The cabinet was assembled correctly, so this appears to be a design or manufacturing defect rather than a setup issue. For a product in this price range, I expected smooth operation and full extension, especially for a filing cabinet where accessibility is essential. Unfortunately, this flaw significantly impacts everyday usability. I will never purchase anything from Branch again.
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