britishairways.com Reviews
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1.4 / 5
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15019
Total reviews
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britishairways.com Reviews
Read real experiences from customers of britishairways.com.
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Customer
February 26, 2026
Worse Airline for Disabled Passengers
Worse for Disabled customers. Unfortunately they do not provide any actual help to disabled customers , include when booking the flight , getting the seating due to mobility issues and everything link BA have online is just fake as it goes to no one and BA do not pick up the phone … waited over 46mins. Now paid over £150 for seat and still not help and to informed about mobility issues. So Disabled customers avoid travelling BA and any airline that act the same YMP7OW booking Ref number
gabe MATA
February 25, 2026
The customer service guy hanged up and…
The customer service guy hanged up and lied to me. You send them emails, they don't reply. They tell you to use the form. You use the form, they don't reply. You call them, they said you can only use the form.The guy, customer service, told me that I needed to resubmit the form as many times as... until it worked, so basically resubmit the form until I get an answer. That was the answer of a customer service guy.
Stephen Quinn
February 25, 2026
The BA Club call centre agent hung up on me
The BA Club call centre agent was unable to deal with a complex issue so she hung up on me. I had to explain the issue 3 times but she did not grasp what I wanted and hung up. How hard is it to add an extra flight to an existing booking ! Appalling service from what used to be a well run organisation which prided itself on service.
John Malone
February 25, 2026
Flight cancelled and stranded on New York
Got my flight cancelled while in New York basic text messages informing me of my flight being cancelled , no alternative offered , no hotel offered , no support offered had to use Lufthansa to get me home and go to Frankfort applied for compensation and can take up six weeks meanwhile meanwhile I'm out of pocket my Holliday was a disaster and contacting BA is near impossible and when you do it's a call center over seas telling you you can only email shocking airline and shocking service , Northampton county court will be getting an application tomorrow
Chris Eyssell
February 25, 2026
Shocking customer service following flight cancelation
Shocking customer service following the cancelation of a flight we were on 20/12/2025 to Singapore. We were offered an indirect flight via Delhi 24 hour later rather than the direct flight we had booked and did not accept this as a suitable alternative. British Airways customer service were not available outside of business hours and we had to book an alternative flight. BA has compensated us to a fraction of the cost of our ticket and are not responding to our request for clarification. We are now escalating via CEDR
Coleen Brodie
February 24, 2026
Refund policy
I have recently had to cancel a holiday due to a member of our party having a serious work accident. I had paid for extra leg room seats for all 3 of us at a cost of £357. It's disappointing enough losing a holiday with only 2 months to go,but more disapointing that they refuse to refund the £357!!!This is the 2nd time I have an issue with BA and refunds. 4 yrs ago my group paid £1700 to fly home premium economy. The plane took off,but returned to Orlando airport 45mins later with a technical issue.We were put up overnight in a hotel and the next day we had to fly home ecomony. BA point blank refused to give us back the money we paid for the seat upgrade. This is a disgusting way to treat your passengers who paid for goods they did not receive through no fault of their own!!! The best bit....they do not care one bit. No wonder they make millions. They are making so much extra off the back of hard working people who save up to go holidays,don't get what they paid for...and don't get their money returned!
Chris
February 24, 2026
Shameful
It's plain that anything written here only provides some catharsis for the sufferer since BA does not give a monkeys. It's actually very sad that BA can decline in such a terminal fashion, a poor really reflection on the UK. The management are weak, mentally, technically and strategically. Deliberately choosing to ignore frustrated customers will never end well - and the share price shows it. You can see from all the other reviews here that there are many problems. I had a simple job today - change a BA flight on a route where they have 10+ flights each day. Each time I tried to make the change the website had "technical difficulties", even when I tried several different machines at different times of the day. The phone app was no better. So I called customer services and waited and waited. When I finally got through I was told that the change for the short haul flight would cost £550. I explained that on the website the change price was £175 but could not make progress in the conversation - ultimately the person hung up the phone. I booked an alternative flight with another airline, quick and simple. I'm saying goodbye to BA now. It was fun while it lasted and I had some great trips. But sadly, you are too hard to deal with. Your management are incompetent. Your systems are plagued with technical problems. You deliberately penalise people if any changes are required. Horrible company led by feeble people. Avoid.
Nick Drew
February 24, 2026
Inedible and boring “food” served
The “food” served both ways Heathrow to Abu Dhabi and return this last week was totally inedible.Do the hierarchy at BA think everyone eats only chicken and rice or pasta?!Why not vary it a bit?The wraps served for breakfast and afternoon snack were embarrassing.BA no longer the envy of the world. How UK standards have dropped over the last few years 😞Obviously they no longer care.So disappointing….
Dominic Meiklejohn
February 24, 2026
Dont fky BA,
Late, bad,late info at airport, idiotic gate announcements,
Alla Campbell
February 24, 2026
Formal Complaint – Flight Credit Issue and Unacceptable Customer Service
Dear British Airways Customer Relations Team,I am writing to make a formal complaint regarding both the handling of my flight credit and the unacceptable level of customer service I experienced.I currently hold a British Airways flight credit which is due to expire on 6 March 2026. On 19 February 2026, I spoke with a BA agent named Gorangani, who confirmed that my available credit was £1,077.12. During this call, we discussed booking a flight to Los Angeles. Due to my medical condition, I am unable to fly for many consecutive hours without a stopover, and therefore needed time to research suitable stopover locations. We agreed that I would call back once I had confirmed where I could reasonably break the journey.Today, 24 February 2026, I contacted BA again to proceed with the booking. The call was answered by an agent named Viphor. After asking numerous questions and eventually locating my booking, he informed me that because I had “not answered one question correctly,” he was unable to proceed with the booking. I asked him to review the previous recorded call with Gorangani for clarification, but he refused to do so. His manner throughout the call was abrupt and unhelpful, and when I requested to speak to a manager, he refused and abruptly ended the conversation, reluctantly mumbling his name before disconnecting.This behaviour is unacceptable and extremely distressing, especially given the time-sensitive nature of my flight credit and my medical needs. I expect professional, respectful, and supportive service from British Airways, not dismissive and obstructive treatment.I am therefore requesting:1. Immediate confirmation that my £1,077.12 flight credit remains valid until 6 March 2026.2. Assistance from a senior agent or manager to complete my booking without further delay or obstruction.3. A formal investigation into the conduct of the agent involved, and an explanation of why I was denied reasonable assistance.Please treat this matter as urgent, as my credit is close to expiry. I expect a prompt written response.Yours faithfully,A. U.
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