brooklinen.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 94+ users reviewing Brooklinen. Read verified ratings and real customer experiences on brooklinen.com before you order.
Related articles
2.1 / 5
Average user rating
94
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brooklinen.com.
Brands may not incentivize or pay to hide reviews.
brooklinen.com Reviews
Read real experiences from customers of brooklinen.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Katurra Rocker
February 25, 2026
Very frustrating experience.
Very frustrating experience.I received multiple automated notifications stating my order had shipped and even included an estimated delivery date. However, after contacting both customer service and the shipping company when my package did not arrive, I learned the carrier had not even received the package. This means the order had not actually shipped despite the notifications sent.When I requested to cancel due to the delay and inaccurate information, I was told cancellation was not possible. Being charged immediately while the package had not been handed to the carrier is extremely frustrating and feels misleading.Customer service was polite, but the company’s communication and fulfillment process need significant improvement. If delays occur — especially weather-related — customers should receive accurate updates instead of premature shipping confirmations.I am currently waiting for management to follow up and resolve this situation.
Abdul
February 19, 2026
They charged me for express shipping…
They charged me for express shipping (2-4) days but I recieved the products 8 days later. According to them thems very reasonable and within the time window I paid for.
Heidi Lauer
February 15, 2026
They won't stop spamming me despite multiple requests to stop
They told me they do not take Venmo, despite having a Venmo button on their payment page. I sent screenshots to two different people in support of the contents of my cart and the Venmo button on their website at their request. Multiple people at their company (or bots) are now relentlessly spamming me texts asking me to send those screenshots again. I have asked them to stop and they will not. Finally had to block and report as spam to get it to stop. This company is incompetent and they don't respect your data. Avoid them. Similar products are available elsewhere.
Pat C
January 17, 2026
Bath Mat edges curled up
My issue is with the quality of the bathmats. They were fairly expensive. The edges are fragile and curled up terribly after one wash. I actually had to iron them. They also have loose threads after one wash.
Cristina Peffer
January 6, 2026
This company seems to be pretty shady
This company seems to be pretty shady. I placed an order and didn’t hear anything for 5 days. When I inquired as to what the status was, I received an unprofessional email that flagged something was up. I then looked at their reviews and immediately disputed the charge with Amex so I don’t have to depend on them. Something is way off and all trust with this brand is lost.
Justin Duhon
January 4, 2026
LITERALLY A RIP OFF
For something that was advertised to be three days to receive they haven’t even shipped it yet after THREE WEEKS. They do not keep you updated THEY RIP YOU OFF!!
K K
December 31, 2025
Will spam you without consent
Had to provide an email to verify shipping in the cart, never proceeded past that step and yet they still added me to their mailing list. Incredible.
Kari Cronk
December 11, 2025
I went to Brooklinen UTC in La Jolla,
I went to Brooklinen UTC in La Jolla,Purchased pillows and pillow covers.I was greeted by Brianna with a smile and warm welcome. From start to finish the customer service was phenomenal!! She should get a HUGE raise. She was wonderful. Good help is hard to find. Brooklinen is lucky to have her as one of their employees.GIVE HER A RAISE!!!!!Respectfully,Kari C.
Lance
November 30, 2025
Brooklinen Luxe Sateen is Simply the Best
Brooklinen luxe sateen sheets and Turkish bath sheets are far superior to any bedding I have owned. They are super soft. Great deep pockets for thick mattresses. They are long wearing, getting softer with each wash. I have tired Boll and Branch, Ralph Lauren and many other top tier brands. Brooklinen is hands down the superior product. Customer service is great at resolving any errors in shipping due to my error. Love them.
Mary Suchyta
October 30, 2025
If I could give a zero I would
If I could give a zero I would. Customer service is patronizing and won’t admit issues.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).