brooksrunning.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 535+ users reviewing Brooks Running. Read verified ratings and real customer experiences on brooksrunning.com before you order.
Related articles
4.1 / 5
Average user rating
535
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brooksrunning.com.
Brands may not incentivize or pay to hide reviews.
brooksrunning.com Reviews
Read real experiences from customers of brooksrunning.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Daniel Faith
January 30, 2026
I have been running in Brooks shoes for…
I have been running in Brooks shoes for a couple of years now. I need the GTS shoe due to being an overpronator and the Glycerin GTS is my go to daily runner. Recently, due to the wet Irish weather I opted to try the Adrenaline GTS GTX, however, after a couple of runs I determined that they are not suitable for my needs. I contacted Brooks who have understood my needs and helped me replace my Adrenaline GTS with a pair of Glycerin GTS. Thank you, Brooks!Keen to check their other offerings for trail and tempo runs.
Steffan Davies
January 29, 2026
The help I received from Jess in…
The help I received from Jess in replacing my Glycerin 21's after both outside seams of the trainers had split was second to nonePrompt reply and no hassle with replacing
Tom Greetham
January 29, 2026
A big thank you to Jess and the Brooks…
A big thank you to Jess and the Brooks team for helping resolve an issue with a pair of Max Hyperion 2 shoes. Super swift and great communication, even sending a follow up email when an email from them went to a junk folder. Without the follow up email I would have missed the original message. Issue was resolved exactly as I hoped with great communication all the way through. Thanks again. I’m delighted that I get to keep on running in Brooks shoes.
Daniel White
January 28, 2026
I had a really great experience with…Camilla
I had a really great experience with Camilla from Brooks’ customer support team. She was absolutely amazing in helping me resolve an issue with my item. From start to finish, she went above and beyond to make sure everything was sorted quickly and smoothly.What really stood out was her patience and kindness throughout the whole process. She took the time to listen, explain things clearly, and made me feel genuinely looked after rather than just another ticket to close. It’s rare to receive customer service at this level, and it made a potentially frustrating situation completely stress-free.Camilla is a real credit to Brooks — thank you again for the outstanding support!
Finlay
January 27, 2026
Really blown away by Brooks…
Really blown away by the service and experience with Brooks.I am currently in physiotherapy rehab for a foot injury and have been trying to find trainers that don’t give me excruciating pain. The 90 days return policy, including worn, that Brooks offers has been phenomenal and made my experience so much better. I initially ordered 3 trainers, returned 2. I then tried the 3rd outdoors a couple times and had to unfortunately return those also due to pain.I then ordered another pair this week which have arrived so quickly and in a few wears, I know they’re the right trainer for me. I couldn’t be happier and think the price is really reasonable for the quality and science of the shoe.
Darren Wait
January 27, 2026
I have been using Brooks for many years…
I have been using Brooks for many years and have only just had to use the customer service department. But I must say they went over and above to resolve my issue. Thank you so much to Fatma for all your help and support.
Marcus
January 26, 2026
Fantastic Fatma and brooks too
I went through the return process, so if you are not happy with your shoes within the 90-day period, you can return them. My elderly father had these shoes for one reason or another and was not quite happy with them. After I contacted a brooks I got Fabulous Fatma, she was absolutely amazing. She guided me through everything, informed me promptly and kept me in the loop. This is real customer service someone who cares, listens and gets the job done. Brooks, you need to ensure Fatma is training others because she is clearly excelling in her role right now. I just want to thank too Brooks for how wonderful you are. What a great company and what a wonderful thing you can do in terms of supporting elderly patients. I can’t thank you enough. As for why it didn’t work out this time, my father will continue to sing high praises about the nursing home about brooks such a wonderful company. Thank you so much.
Jess Holmes
January 26, 2026
Really impressed with the customer…
Really impressed with the customer service i received. Fatma was very helpful and got my issue resolved.
Matt
January 23, 2026
EDITED - Drop DPD as you delivery courier
After getting in touch with Brooks, I have received an amazing e-mail, an apology that seemed heartfelt. So Brooks, I changed my mind, you are a great company, but you do need to sort your courier out (DPD), they are proper letting you down.----Will never order anything from Brooks again until they change their courier (DPD). Paid £5 for delivery and I have been chasing DPD for days now as they keep "missing me" (although I am at home and they keep posting photo of a house that is not even close to me).
chris shaw
January 22, 2026
4th pair of running trainers ive had
4th pair of running trainers ive had, build quality is amazing but not as good as their advice and support. World class! Thank you
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).