brumate.com Reviews
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February 10, 2026
by: Jennifer Hunter
1.8 / 5
Average user rating
764
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for brumate.com.
Brands may not incentivize or pay to hide reviews.
brumate.com Reviews
Read real experiences from customers of brumate.com.
Brands may not incentivize or pay to hide reviews.
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Amber Nason
February 4, 2026
40oz Era
I received the 40oz Era for Christmas and I can't say enough great things about it. No leaking, vibrant color and solid. I have dropped it 3 times and no chipping and breaking. I reached out to the company for something on another item with a fast response and the customer service rep was very friendly. Not sure what all the negativity is about but I would reconsider them. I am a Brumate girl for as long as they are around.
Maria Wooten Ecker
January 13, 2026
BEWARE DO NOT PURCHASE ANYTHING FROM…
BEWARE DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY SELL DEFECTIVE PRODUCTS AND DO NOT STAND BY THEM. MY HUSBAND PURCHASED A BIRTHDAY GIFT FOR ME WHICH WAS IN DECEMBER AND HE HAS TRIED TO GET A REPLACEMENT AND ALL HE'S GOTTEN WAS THE RUN AROUND HE HAD TO TECHNICALLY EXPLAIN THE POORLY ENGINEERED PRODUCT TO THEM SEVERAL TIMES AND HERE WE ARE WITHOUT A FUNCTIONAL PRODUCT THAT WE PAID FOR ALMOST 2 MONTHS AGO AND NO BIRTHDAY PRESENT OR RESOLUTION. WE ARE JUST TOLD TO WAIT. DM ME IF YOU WANT MORE DETAILSSTAYED TUNED WE WILL NOT GO AWAY AND WILL MAKE SURE WE TELL AS MANY PEOPLE AS WE CAN STARTING WITH POSTING ON MY COMPANIES (WHO EMPLOYS OVER 360K PEOPLE) CHAT SITE WARNING THEM TOO!!
Karen L
January 2, 2026
Website says flawless customer service, but it's a lie
We liked their mugs which is why we ordered some for Christmas gifts but the packaging does not label what's in the box so if you order multiple you'll just have to guess what's inside. Accidentally gifted a mug meant for my toddler, reached out to customer service, they said too bad.
Ron
December 18, 2025
Ordered 48 items on November 24th
Ordered 48 items on November 24th. It’s December 18th today. I have emailed brumate several times and today they finally responded that partial order will ship today but 16 of the items won’t ship out until sometime next month. So much for me getting these Christmas gifts to my customers in a timely manner. My recommendation is to never buy brumate products again.
Molly
December 10, 2025
Poor quality items and warrranty misleading
Paid $54 Australian for a travel mug. The plastic part that holds the straw failed after less than 3 months. I contacted them requesting a new lid part since they brag about their "lifetime warranty" on the website. Their response? Their "lifetime warranty" is only good for 60 days and they want me to buy a replacement part. No thanks! This is the worst product quality and warranty I have ever seen.
Sara Dudley
December 9, 2025
No way to talk to someone to ask about…
No way to talk to someone to ask about my can cooler. It has a part included that I cannot find on their website or Youtube and don't know how to use it. A simple 3 minute phone call would've helped but there isn't even a live person to chat with. I'm sick of companies that want our business and money, but don't feel the relationship is reciprocal. I cannot conceive of taking money and not explaining something. That's more like a money donation than a legitimate business. Super frustrated.
Jonathan Belone
December 9, 2025
BrüMate's Green Shipping Protection is a SCAM
Please be advised against selecting BrüMate's Green Shipping Protection, as it has proven ineffective in safeguarding against company errors.I recently ordered two highly sought-after glitter charcoal tumblers, and a shipping error occurred due to an internal company issue. I have since been informed that these items are out of stock and that I must choose an alternative. 🙄🙄
RAY REEDER
November 28, 2025
Lids are garbage
You know the company is a great company to work with when you have an issue most of the time the product is a good product. However the lids are garbage. I have 2 40 Oz cups and each one of them. The lid breaks where you hook the straw in. They need to do something better with that. It's a piece of garbage and then when you go to buy a new lid they want $15. Sorry $14.95 plus $10 in shipping and Hannah. So the lid is actually $24.95 for something. This should not have broke the first place. Now I realize my cup is 6 months old. I realize that it's made out of plastic on the lid, but good night people come on. Let's get something fixed and make it right
Angel Muhs
November 9, 2025
I have bought Brumate for years
I have bought Brumate for years, I even caught one on fire by accident and it still keeps my drinks cold. I have 12 cups none of my cups has ever leaked not one of them. They keep the drinks cold and hot. I’ve dropped some of them multiple times and while some has dented it still doesn’t leak. These cups are FREAKING amazing. Customer service is their only downfall, it’s entirely email. There is no way to speak to a real person. But they did replace my lid immediately.
Kayla Austin
October 23, 2025
It leaks a lot!!!
They advertise their products as leakproof. All products I have from them leaks badly. I tried to work things out with their customer service directly before posting my honest review. The last email I got from them literally says that some leaks are to be expected. How can they advertise 100% leakproof then tell me some leaks are to be expected?! I wish I could give zero stars.
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