brusselsairlines.com Reviews
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1.4 / 5
Average user rating
1919
Total reviews
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brusselsairlines.com Reviews
Read real experiences from customers of brusselsairlines.com.
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Derek
April 13, 2026
Excellent service in rebooking our flights
We booked a flight to Freetown from London. We found the staff helpful and polite. On our return we missed our connecting flight to London due to delays from security checks in transit. Marilyne and Ilce went above and beyond their duties in ensuring we had an earlier connecting flight to London. We’re extremely grateful.
Mary
April 10, 2026
I had a really disappointing experience…
I had a really disappointing experience after flying with Brussels Airlines and as a result the lost property at Brussels Airport. Despite reporting my lost property promptly, it has never been recovered - even thought Brussells Airlines claim they clean and empty the overhead loclers after each flight. Given how unique the item is, I find it extremely frustrating that it seems to have completely disappeared with no clear accountability.In trying to resolve the situation, I ended up being scammed by a third-party “priority search” service, which charged me to supposedly investigate the loss but provided no meaningful help. This added unnecessary stress and cost to an already frustrating situation.Communication throughout the process has also been poor. Responses have been generic, slow, and lacking in detail, making it difficult to understand what actions (if any) were actually taken to locate my item.Overall, this experience has left me feeling very let down. I would strongly advise others to: • report lost items directly through official airline/airport channels only • avoid third-party recovery servicesI hope improvements can be made to the lost property process and communication going forward.
Ikke
April 8, 2026
The biggest puppetshow ever
The biggest puppetshow ever to beat kirmit the frog ..... i rather pay double or even tripple with a diff airline and fly 6h longer than to ever book with them again .... even Ryan Air is 10x better and OMG They suck so .....there ya go
Thorbjørn
April 5, 2026
AVOID Brussels Airlines!!!! Reimbursement Promised, No Communication, No Accountability
I am writing this review after a very frustrating and unresolved experience following a flight disruption.On 4 January 2026, I was travelling from Athens (Greece) to Copenhagen on a ticket issued by SAS. I was rebooked onto a Brussels Airlines flight from Athens to Brussels, which was cancelled due to airspace closure.Following this cancellation, Brussels Airlines handled the rebooking, which resulted in a delay of approximately two days before I reached my final destination.No accommodation, meals, or transport were provided at the time. I was informed by the handling staff that reasonable expenses would be reimbursed.Following this, I contacted customer support and submitted a reimbursement claim on 8 January. On 1 Februrary they requested receipts for my expenses. Based on this, I expected the case to be handled within a reasonable timeframe.However, after this reply, communication stopped. Despite multiple follow-ups on 2 March, 17 March, and 26 March, I did not receive any response at all.On March 26, I escalated the case, expecting that this would lead to resolution. It has now been more than 10 days since the escalation, and I still have not received any update, acknowledgment, or explanation.At this point, the issue is no longer just the reimbursement itself, but the complete lack of communication and transparency. A reimbursement was clearly acknowledged and promised, yet no action has followed.This experience has significantly reduced my trust in how customer cases are handled. I am still waiting for both a response and the reimbursement. If possible, I would advise others to avoid Brussels Airlines, given the risk of experiencing the same lack of communication and accountability.Case reference: 2601-SN-03030
Nicholas Lyne
April 4, 2026
Zero customer service
I mistakenly booked extra luggage on my outbound flight instead of my return. I asked if this could be switched round. Not only did customer service refuse to do this, I had to pay 310 euros to add the extra luggage, three times as expensive as when I booked the flight. I will never fly with this airline again.
Bertrand B
April 2, 2026
My Experience with Brussels Airlines
My Experience with Brussels Airlines – Ongoing Complaint (Almost 1 Year, No Resolution)- In May 2025, my family (2 adults + 2 children) flew with Brussels Airlines to Accra. The tickets cost us over €2,000, making this a significant trip for us.- During the flight, we experienced an incident involving unacceptable in-flight conduct, which left us very disappointed and concerned.- I submitted a formal complaint shortly after the flight, expecting a professional response and proper investigation.- After multiple follow-ups over several months, I received only one acknowledgment, asking me to fill out a form—but nothing meaningful came after that.- Since then, all further emails have been ignored, despite repeated attempts to get an update.- It has now been almost a year, and: - No resolution - No explanation - No apology - Not even a proper acknowledgment - As a paying customer, traveling with my family, this level of service is unacceptable.- Due to this experience, we chose a different airline for our annual trip to Ghana this year.- I am sharing this so others are aware: based on my experience, Brussels Airlines does not appear to take customer complaints seriously or treat their clients with the care they deserve.- I had hoped to resolve this privately, but after nearly a year of being ignored, I feel it is important to make this public.Disappointing and frustrating experience overall.
carola wiegand
April 2, 2026
Can not recommend Brussels air
I had a business class flight from hamburg via Brussels to Nairobi - due to long de icing times in HH I missed my connection. Had to go via Brussels and London to Nairobi and had almost 12 hour delay - and my suitcase took 4 days to arrive in Nairobi - as I was an a safari the airline I only got it back a week later when I was back in Nairobi. All this came happen but what is embarrassing is that the airline refused to pay for the delay ( there is a German court case that confirms that de icing is not unusual in January and that the airline is liable . And even worth I did not get any refund for the close I had to buy - will pass it on to flight right now - what a shame - can not recommend Brussels air - not even in business class .
P.Muthoni
April 2, 2026
Very disappointing experience with…
Very disappointing experience with Brussels Airlines customer service. The agent, Siddhant( not sure if i spelt it right), was extreamly rude ( i could not believe this was an international airline customer support) unhelpful and unprofessional. He did not respond during the live chat, and when I called, he claimed he couldn’t hear me even though I was speaking clearly.This felt dismissive and frustrating. I expected much better service.
Biljana Frank
April 1, 2026
BA is not issuing company invoices!!
BA is not issuing company invoices!!! Beware of purchasing airline tickets from them!!!This is what has happened to me: during the purchase process, you can request a company invoice, which I did. However, even after 5 days (as stated in their communication), I did not receive it. I then sent two requests through the form on their website, asked about it in multiple chats with live agents, filed a complaint with their customer care, and even contacted the Lufthansa Group—but still nothing!!! Now it has been a month that I am desperatly trying to get a company invoice.I have never witnessed such illegal behavior… Never again will I buy a ticket from this company.
Sara
March 31, 2026
Horrible organising and staff
We booked 2 deat together when we booked the flight - a row with only 2 seats together.The day before they changed our seat so they are no longer together.We check in 3 hours before - and get 2 seats together. In the gate they then again change the seats, so we are no longer sitting together. We fly a lot and have never expericed anything so unorganised - I would not spend money on this airlines. They stewardese just say they should sort that in the gate and not in the plane - but he said it would be sorted in the plane. Absolutely horrible staff.
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