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This airline puts on the biggest show of incompetence I've ever seen. I would gladly pay double or even triple the price to fly with a different carrier, even if it meant a six-hour longer flight. Even budget airlines are ten times better. I will never book with them again.

Be careful when booking with this airline if you need a company invoice. I requested one during checkout like they allow, but never got it even after the five days they said it would take. I sent multiple requests through their website form, chatted with several agents, filed complaints with their customer service team, and even reached out to their parent company. Nothing. It's been a month of trying to get this resolved. I've never seen such unprofessional handling of a basic business requirement. I won't be booking with them again.

I've been a loyal business class customer for years, but my experience this time was absolutely terrible. I had to cancel a trip due to a medical emergency and tried calling to sort it out. The people at their call center were rude and unhelpful, and I got nowhere. I then emailed their customer service four separate times and never received a single response. It's shocking how little they care about their customers. I'm looking at other airlines from now on.

When airlines code-share, they clearly can't coordinate properly. This time they partnered with another major carrier, and both said extra luggage would cost more if purchased at the airport, so I should book it ahead. I tried booking extra luggage through both airlines, but both told me that because of the code-share arrangement, I could only add luggage at check-in. Of course, when I showed up to add it then, I got hit with an extra charge for the airport purchase. This feels like a scam.

Just before my flight, they forced me to pay 110 euros for a small bag that had my food in it. When I said no, they told me I wouldn't be allowed to board. The way the staff handled this was extremely rude. I need a full refund for this charge.

Right before boarding, they demanded I pay 110 euros for a small bag containing my food for the flight. When I objected, they said I couldn't board without paying. The staff was incredibly rude about the whole thing. I want my money back immediately.

I'm very disappointed with my recent business class flight. A medical issue with another passenger created an unpleasant smell in the cabin that was really bothersome. The crew tried to help by spraying deodorant, but it simply didn't solve the problem. I expect better hygiene standards and comfort when paying for business class seating. A fellow passenger's health situation shouldn't negatively impact everyone else's travel experience. I think the airline should create better procedures to manage these situations in the future while respecting all passengers involved. I hope changes are made to prevent this from happening again.

I need to share how disappointed I was with my recent business class flight. The cabin had an unpleasant odor caused by another passenger's medical situation, and it was really uncomfortable. The crew tried using deodorant to help, but it wasn't nearly enough. When you're paying for business class, you deserve a certain standard of cleanliness and comfort. It shouldn't be acceptable for any passenger's medical issue to ruin the experience of others. I think the airline needs better procedures to handle these kinds of situations while being respectful to everyone involved. Please work on fixing this for future passengers.

I've been waiting forever to get a refund for seats I paid for but never received on the plane. This isn't a quality airline, and I won't fly with them again. They're impossible to get ahold of and don't provide adequate support. I spent way too much time and energy trying to get my money back. Their overall service is poor and frustrating.

This is an awful airline. Not once have I been on one of their flights that actually departed on schedule.

Absolutely awful airline. I've never flown with them and had a single on-time departure.

Their customer support is completely useless. My girlfriend lost her luggage on a flight between two European cities. We called several times and kept getting routed to a call center abroad where the representatives have poor English skills and just read from scripts. Having a normal conversation is nearly impossible. The baggage company told us to contact the airline about getting a claim form, but we encountered the same problem on the phone. When we asked questions, nobody could actually help us or provide real answers. I also work in customer support, so I know this isn't acceptable. Sure, there are guidelines to follow, but staff should be able to have genuine conversations and actually help the people reaching out instead of just reading predetermined responses. This was the worst service I've ever experienced.

Their customer support is completely worthless. My partner's bag went missing on a flight between two European cities. We called multiple times, but it's clear they outsource this to a call center overseas where the staff can barely speak English and just repeat scripted responses. It's impossible to actually talk to someone who can help. The baggage department told us to contact the airline directly about getting a claim form, and we hit the exact same wall. I work in customer service myself, and this is not how it should work. You need staff who can actually have real conversations and solve problems, not just read from a script. This was by far the worst support I've ever dealt with.

I'm 60 years old, and I've spent 45 to 48 years traveling throughout the US, Europe, and South America. Nothing has been worse than my recent flight to visit family in West Africa. I paid 150 euros for checked bags that still haven't arrived even now, over a week later. Four seniors were on that flight, and we've been without our required medications since we landed. Heart meds, blood sugar meds, blood pressure meds, and other prescriptions are all in those missing bags. Our luggage weighed 27.3 kilograms, and we paid that substantial fee in Switzerland. We've had no fresh clothes or clean undergarments for days. The airline hasn't sent a single update email or made a phone call to check on us. Additionally, the cabin temperature was brutal because they set the air conditioning to maximum. Almost every passenger was freezing and asking them repeatedly to turn it down. If you're planning to travel to Africa with this airline, you should know you'll face serious headaches while paying more than you would with other carriers. Save your money and choose someone else.

I'm turning 60 this year, and after 45 to 48 years of traveling across the US, Europe, and South America, I've never had such a miserable flight experience. This was supposed to be a trip to visit family, but it was a disaster. I was charged 150 euros for checked bags that I still haven't received as of now, more than a week later. There were four of us on that flight, all seniors, and we've been without our medications since the 27th. We're talking about heart medication, diabetes medication, blood pressure pills, and other essentials. Our bags weighed 27.3 kilograms, and we paid that charge in Switzerland. We've had no clothes or clean underwear for days. Not a single email or call from the airline with an update. To make matters worse, the cabin was freezing because the crew had the air conditioning on full blast. Most passengers were shaking from the cold and begging them to turn it down. If you're traveling to Africa with this airline, expect to deal with way too many problems while paying way too much money. Don't fly with them if your money matters to you.