burlingtoncoatfactory.com Reviews
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2.1 / 5
Average user rating
220
Total reviews
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burlingtoncoatfactory.com Reviews
Read real experiences from customers of burlingtoncoatfactory.com.
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Nv
February 23, 2026
Not one star for burlington
I bought 4 pair of socks online. I received three pair.I contacted burlington per email. They send me a very LARGE form to fill in. And they have all my information in my account!I had to fill in this form for “ technical reasons”, the woman said.After some mails, they refused to send me an other pair of socks if I didn’t fill in the form. Un-be-lie-ve-bel!!
Renee Washington
February 22, 2026
Atrocious Professional Demaenor Ceased
As a regular consumer , this is one of the bargain franchises that I admire. After today, I second that emotion. This girl had the audacity to tell me to bring my items back to where I bought them after waiting a whole hour. I told her and the manager on duty HECK NO can't do ! I've never had to do that before in Burlington, so why now?! They were acting as if I didn't purchase (assuming I stole them)those clothes at all with my proof right in front of them! Also they made up lies saying none of my merch was coming up in there register as they were scanning my receipts (smdh) I had to show them which items were which ! A SHAME.( I'm am not an employee and I wasn't paid for that)How would anyone feel if that was done to you once to many?!!! people on the clock nowadays are shameless.Those employees at that store need a reality check & be terminated asap for poor conduct at this wack location ! I'm tired of standing up to people with a negative chip on their shoulder! If y'all don't have time to treat others with respect DON'T COME TO WORK! STAY HOME with that DISPOSABLE ATTITUDE! CLEARLY ( I WON'T KEEP TOLERATING IT ) PERIOD. Leave IT straight in the compost, where it belongs!
William
February 20, 2026
I went to Burlington coat factory today…
I went to Burlington coat factory today I walked in the front door and I was looking at a text message so my head was down. The loss prevention officer Bron had the entrance blocked off and stopped me and said you need to look up at camera before you can come in here. I was extremely offended and for what it was worth I was wearing business attire. Bron stated it’s not me it’s the company policy well I hope covid doesn’t come back then what would your company do? All and any future customers get ready to smile if not no entrance. WOW
Jessica Russell
February 6, 2026
Love Burlington
Love Burlington. I don't get all the bad reviews!
Michelle Candelario
January 1, 2026
Prices are great but customer service…
Prices are great but customer service needs improving in directing the form of speech towards customer, specially when it a teen child.
Penny Wilma Posso Verschuren
December 31, 2025
False advertising - misleading product
Unfortunately, I had to do a last minute purchase on my way to Portugal, which was a raincoat. On the way to the airport, there was a Burlington Coat Factory and silly me, I trusted they would sell raincoats as their labels indicated. I purchased a Calvin Klein "raincoat" for over $50.00 to only get soaking wet during my trip to Europe, and on top of everything I caught a terrible cold as a result of getting wet. I called the store to find out if I could return the horrible coat for a store credit, and the sales person said "you need to be a loyalty member or show a receipt." I am sure I lost the receipt between the airport in Tampa and Portugal, and there is NO WAY I would ever become a loyalty member of a business that sells products to mislead their customers. STAY AWAY FROM BURLINGTON COAT FACTORY!
Stuart Collins
December 22, 2025
Had to sell some jewellery for my…
Had to sell some jewellery for my elderly mother. Craig from Burlingtons visited us and was very helpful and knowledgeable. We were given a fair price and paid immediately on line. Extremely good service
Marilyn Lucas
December 14, 2025
Burlington is definitely my go too…for everything for your family & household! 💗
Burlington is definitely my go too store for myself, family & others. I have never not gone to Burlington & not come away without things I needed or didn't need:). I just Love this store. I hv gotten the most beautiful clothes for myself & my family, as well as gifts throughout the years for various occasions. The prices are reasonable to me, & the selection can be good if you hit the store at just the right time, especially during the holiday season. I can be in the store for hours checking out everything on both levels of the store I consider my home store. I have gotten so many compliments on the clothes shoes & accessories I have bought from Burlington. It is my first stop when I am out shopping, but get there early for the Best selections. I am always excited whenever I know it is my day to shop, because I know I will find somethings I just can't live without. Simply put, I LOVE BURLINGTON!
Torey Innes
December 11, 2025
three entire carts were shoplifted and…
three entire carts were shoplifted and asset protection couldn’t have cared less. I offered them the license plate and photos, and they didn’t even bother. This is exactly why prices are skyrocketing — the lack of accountability is just as bad as the shoplifters.
sonia lopez
November 22, 2025
Correction 0 stars
Correction 0 stars. DO NOT SHOP HERE UNLESS YOU WANT TO LOSE YOUR MONEY. I was NOT able to return without my receipt because they never asked for my phone number at checkout last week. They used to be able to swipe credit cards to capture the transaction but they DO NOT do this anymore. I was NOT able to get my money back or store credit although I showed them my account transaction on my phone. No way of returning my purchase. And they did not give me the corporate number. Trust me this phone number system has flaws and there is no back up system for any customer that was not asked to enter a phone number. Oh and looking for your receipt at corporate is not an option as per store management. They are garbage.
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