byltbasics.com Reviews
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Join 1,997+ users reviewing BYLT Basics. Read verified ratings and real customer experiences on byltbasics.com before you order.
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February 10, 2026
by: Jennifer Hunter
4.6 / 5
Average user rating
1997
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for byltbasics.com.
Brands may not incentivize or pay to hide reviews.
byltbasics.com Reviews
Read real experiences from customers of byltbasics.com.
Brands may not incentivize or pay to hide reviews.
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Doug G
February 6, 2026
Best products, Best customer service!
Best products and backed by Best customer service! The exchange process for size changes makes BYLT the best online purchasing experience.
Miaca
February 5, 2026
Top Notch Customer Service
Krystel and the BYLT team were a class act when I had to reach out on a quality issue with my order. The issue was resolved quickly and professionally. Would not hesitate to contact the team again should I encounter issues or just general praise!
Donnie Carlson
February 4, 2026
BYLT: Buy here with complete confidence!
BYLT had style that caught my attention enough to get an order. The obvious QUALITY of construction and fabric, got me to my next order.The customer care received by Carol will have me coming back knowing that I have complete confidence in purchases with BYLT.The compliments I get from my friends doesn’t hurt either!By here with confidence, you want regret it!
Samuel Coleman
February 4, 2026
My experience has been horrible
My experience has been horrible. Items got lost in shipment. They would not refund me the money. They. Kept trying to have me use store credit and get more items. I don’t want more items, I want my money back. I even paid the extra money for package insurance. I ordered on December 22nd - it’s February 3rd and I still don’t have my money back…. This company is a joke.
Joseph Hudson
January 27, 2026
High class customer service
Top notch customer service experience matched by the quality of clothing itself. I love this brand!
JJ
January 24, 2026
Very helpful and easy to work with
Very helpful and easy to work with. They made the process very easy
Kristin Williams
January 21, 2026
BYLT has earned a customer for life
BYLT has earned a customer for life. My package was lost in the mail, and after getting no help from the carrier, I reached out to BYLT. They responded quickly and offered to replace my order free of charge—even though I didn’t purchase Route Package Protection at checkout (I will from now on!).Edson was professional, warm, and extremely helpful. BYLT’s customer service is as impressive as the quality of their products—and both are hard to find these days. Highly recommend!
Dannette
January 20, 2026
Not only are these clothes but this company is amazing to work with .
Not only are these clothes, the highest quality and so comfortable but in shipping, I messed up the address and they were so easy to work with so willing to go the extra mile to get it to the correct address never worked with the company like this before. I’d recommend them 10 out of 10.
Pat Adams
January 19, 2026
Krystel was incredibly responsive and…
Krystel was incredibly responsive and helped me to get to a resolution. She’s instilled my loyalty to the brand, and I’m excited to see what BYLT continues to do. By far my favorite clothing line!
Kelly Mazzariello
January 16, 2026
Terrible customer service and overall…
Terrible customer service and overall bad experience. I ordered my husband stuff for Christmas and paid $28 for priority shipping stating it would arrive to my destination on Christmas Eve. Well that never happened. Since I was staying at an AirBnB I then had to pay $17 for UPS to change the delivery address because I did not want to going to the house I was no longer at. Well the package never got delivered. Customer service refunded me the $28 and then told me they would ship me a replacement package but one of my items they claimed was no longer in stock and refunded me. But when I looked online it was in stock. They gave me a terrible run around story and excuse and said I could just reorder but would not give it to me at the holiday sale price I originally paid. Since I order a sweatshirt and sweatpants as a set I wanted to return the pants now because I didn’t have the top and they say “ As a courtesy and we’ve waived the return shipping fee.” SERIOUSLY?? A courtesy??? Mind you I received the order a month and a half after placing it. I will never order from them again!!!!
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