calpaktravel.com Reviews
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3.8 / 5
Average user rating
267
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for calpaktravel.com.
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calpaktravel.com Reviews
Read real experiences from customers of calpaktravel.com.
Brands may not incentivize or pay to hide reviews.
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Em
January 17, 2026
Great points program
Great points program, cute designs and colors! So far, scuffs have been easy to clean but I think durable finishes might be a growth point for them
Jenni Lambert
January 17, 2026
Calpak makes such a great product!
Calpak makes such a great product! I have the Luka Duffle in regular and mini sizes and LOVE both! The material is beautifully constructed to provide durability while being aesthetically pleasing. The pockets help keep all your items well organized. These are by far my favorite bags!!!!
Casey
January 16, 2026
I’ve ordered several times from Calpak…
I’ve ordered several times from Calpak and they’ve been exceptional to work with! They shipped very quickly and the Luka is hands down my favorite travel bag these days.
Dara Paguio
January 16, 2026
Purchased a few of the Luka duffle…
I’ve purchased a few of the Luka duffle bags and used 2 - one small and one large - for a road trip. I love the durability and size of the bags. Wish the price points of the products were a bit lower but the loyalty program + discounts helps!
Elijah Torres
January 16, 2026
Calpak is very durable and quality that…
Calpak is very durable and quality that will definitely last a ling time.
Jamie Pollack
January 9, 2026
AWFUL COMPANY
EDITED TO ADD-I received the reply below a week ago saying someone would be reaching out. They never did. While I understand that not all luggage companies are like Away Travel where you can try out the product for 100 days, I’m appalled at Calpak’s product and service. This is my FOURTH item, and I thought I could trust them. Sadly the trolley sleeve on my new already overpriced $150 backpack doesn’t fit on a standard trolley handle AS ADVERTISED IN THE DESCRIPTION. I reached out to the company and no one had anything to say except sorry, sale is final! Ridiculous. Highly recommend staying away.
J Peterson
January 3, 2026
HORRIBLE processing and shipping times and return policy.
HORRIBLE processing and shipping times. I feel for a luggage company they really need to get better at this part. I’ve been screwed over twice because of there ridiculously long processing and shipping times. The date they say will be delivered is not correct, ever.They refused to let me return the bag even though it came 5 days late after the original delivery date.For a luggage company I would assume delivery dates would be accurate so people can plan accordingly.
AU
January 2, 2026
Poor Quality Luggage, Worse Customer Service
The luggage is smaller than expected and the quality is below average. I have personally purchased better quality, more sturdy luggage from a major big-box retailer under the store's generic brand name. Their carry-on bag resembles something closer to a diaper bag. The main reason for my poor rating is due to my experience post purchase and Calpak's general business practices. I purchased the bag on sale as a gift and when it didn't meet my (or the recipients) satisfaction I was told it could not be returned because it was purchased on sale. Upon review, I can confirm that the receipt did specify "final sale" however this was not clear when I made the purchase. Additionally, the item I purchased was not a "limited" version nor was it discontinued and there wasn't anything special about the sale that would make it "final." It was a typical 20% off sale - not a steep discount (>30%) I would expect to see with a "final sale." The bag is still offered by Calpak and can be purchased with the exact same specifications NOT as a "final sale." When I inquired with customer support, I received an instant AI generated response which I personally find insulting. When I escalated the inquiry, I got another response two days later essentially repeating the AI response. Buyer beware: Calpak's definition of a "sale" is their way of making the consumer waive their rights to any return policy in exchange for a slight discount. Personally, I'd rather pay more and retain my right to return the item if it doesn't meet my satisfaction. Had I checked the reviews, I would have seen other people have had similar complaints. Unfortunately, Calpak does not allow you to sort reviews by ratings - a functionality that is customary on every other retail site and what I can only assume is another deliberate attempt to deceive the consumer.
Jamie Bennett
December 28, 2025
Love everything I’ve purchased so far
Love everything I’ve purchased so far. I travel every week for work and the products hold up great and the bright bold colors I’ve gotten really help with spotting my luggage fast.
Beth Headley
December 23, 2025
Both Customer Service and products are great!! have…
Both Customer Service and products have been great . I travel internationally and love the Luka bag since it counts as a personal item. I also love it for regular travel as well especially having a dedicated shoe compartment. I have since bought the duffel/backpack for ease of carrying since I travel with my dog and it is a breeze now having the backpack as an option. I believe the it's a bit pricey for the pieces but they have a decent reward program and I love their collection!
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