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calvinklein.com Reviews

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1.7 / 5

Average user rating

1461

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for calvinklein.com.

Score

1.7

out of 5

Bad

1.5K Reviews

5

13%

4

3%

3

1%

2

5%

1

78%

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calvinklein.com Reviews

Read real experiences from customers of calvinklein.com.

Brands may not incentivize or pay to hide reviews.

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J

James Hall

February 11, 2026

Shameful and embarrassing

Shameful. Awful. Rude. I genuinely can't believe this business is still running.

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Jav

February 10, 2026

Beluga puffer jacket

Bought a puffer. On the website colour stated was Beluga which in the pictures is a shade of brown. Received something that is in between grey and green. Nothing like the pictures. Ordered the jacket purely for the colour which turned out to be a disappointment. Tried contacting customer service which was a nightmare in itself. So bit the bullet and just kept the jacket to avoid anymore stress… will I order from this site again. I think not. Shame really…

M

Matilde Santi

February 7, 2026

Scamming company.. Very low quality, products, wrong sizes, defetive. Worlds worst customer service.

If I could rate this company with less than a star, I would definitely do it.. This is the worst experience I’ve ever had with online shopping.. I feel completely scammed.. I have bought swimwear and underwear online, in the sizes I usually wear in Calvin, but when they arrived, they were clearly way smaller than what they usually are, compared to Calvin’s sizes, and moreover they don’t fit with their size chart.. Moreover, some of the underwear were sewn completely wrong and they were defective. Some of the packing also seemed suspicious, like it had been opened before.. I have tried to reach them in multiple ways, and multiple times, for almost a month now, but without a single answer.. soon my period of returning the items will expire, and I’m standing with products that I can’t use, due they are way too small and defective.. I feel completely scammed spending so much money on so low quality bad products and the world’s worst customer service… It’s completely scam! Do yourself a favor and never buy anything from here!

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Paulo Santos

February 6, 2026

This company is a total nightmare

This company is a total nightmare. I have an order stuck on DHL for delivery for nearly 1 month, DHL says it doesn't have the address when Calvin Klein's own order emails show the correct address everywhere with 0 doubt. The customer service representative does exactly zero effort to solve the issue and tells me to contact DHL to change to the right address when in fact they already have it. DHL will only change delivery addresses with a subscription and this subscription, when trying to activate it, only works for US addresses (I'm in Portugal, Europe). This is by far the worst delivery nightmare and customer service I've ever seen. I even wonder if the whole thing is a straight scam.

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Kasia

February 4, 2026

The worse customer service ever

The worse customer service ever, the products are very poor quality I have tried to contact customer service but it doesn't exist

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Zara Abedin

February 3, 2026

Delivered used underwear

Wow. I was coming on here to share my experience but it seems like this is the norm for them. They have delivered my used and stained underwear - I contacted their customer service almost two weeks ago and no response. Their live chat advises 3 days wait. Going to do a chargeback with my bank now

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william dickson

February 2, 2026

Address printed wrong

Bought some items in the sale. But due to the way Calvin Klein had printed my address on the label my items were unable to be delivered. My items were sent back to Calvin Klein and I am being refunded and now my items aren’t available!!

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Finlay Carr

February 2, 2026

beyond bad....

beyond bad..... i'm on week 4 of trying to return and order. Today i've been on hold for customer service for 40 minutes. No return label in shipping. This is essentially stealing. Joke.

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Lisa

February 1, 2026

Worst customer service I've experienced…

Worst customer service I've experienced ever, I ordered a t-shirt, which I needed to return, the online returns system does not work and wont produce a returns label, and there's no-one or no-where that I can contact for help, the on-line chat had a 50day wait!!!!! there is no UK email address/customer service available, only a contact form to complete which sends with no confirmation, I've done this 3 times over a period of 4 weeks with no response! the only telephone number I can find is not UK based and no-one ever answers, so I'm actually worse off trying to resolve my issue as I'm being charged to sit in an never ending queue......complete waste of time and money.........please don't waste your money and stay well clear of Calvin Klein.

A

A j

February 1, 2026

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