camelbak.com Reviews
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1.5 / 5
Average user rating
70
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for camelbak.com.
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camelbak.com Reviews
Read real experiences from customers of camelbak.com.
Brands may not incentivize or pay to hide reviews.
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DHI
February 10, 2026
Terrible Customer Service
I purchased something weeks before a trip, was told that they cannot tell me when I will receive my package due to warehouse changes. I accepted the situation and asked to cancel my order as it had not been processed. I was not allowed to cancel my order. Terrible customer service.
Charlotte
November 30, 2025
Poor quality, leaking product and awful customer service
I was gifted a cambelbak leak proof insulated mug last year. Brand new.It has leaked from day one, with liquid coming out of the back just with a quick tilt.I contacted camelbak and they have acknowledged that it’s a genuine product, and less than a year old, so still within the warranty, but they won’t replace it.
James O'Keeffe
November 17, 2025
No more replacments
Everyone in the family uses Eddy bottles for years now and the kids sometimes chew through the bite valves. Went online to get a few replacements and they no longer sell the replacement valves and I can't even get a new Eddy bottle. Customer service in France was quick to respond but offered no solution other than to buy new bottles from the Thrive range! The whole purpose of getting a reusable bottle like this is so we don't have to keep replacing the plastic. How long until the Thrive range is discontinued and we have to buy another new set of bottles for the whole family.
David Owen
October 2, 2025
Warranty promise has no weight.
Warranty promise has no weight.Received a 3l camelpak for Christmas in 2023 which I have really loved using for skiing. Sadly its recently developed a slow leak where the hoze connects to the bladder and over the course of an hour leaves the bag sopping wet. Not great for skiing in sub zero conditions. But don't worry .. CamelBak advertises a lifetime guarantee. But actually they don't. Despite clearly showing a fault in the video, if you have no invoice (it was a gift), then their policy dictates no interest in supporting you. Either you stand behind your product or you don't. Seems they don't.
Gavin Knechts
October 1, 2025
Taking too long to process my order - don't honour their word
Taking too long to process my order. Very poor customer service who gave me his word that it would be sorted out next day. No further reply to emails. Sent me an invoice/confirmation without my name on the shipping address. I wish that I had seen these reviews first.
Katherine Etchells
September 14, 2025
I wish I'd read Trustpilot reviews…
I wish I'd read Trustpilot reviews before buying another Camelbak water reservoir. It looks like they are trading on past success. I bought a new one last summer to replace one that had lasted for about 20 years. It is not a size that I use frequently and it took me some time to realise that it was leaking every time I used it due to a manufacturing fault rather than me not closing it tightly enough. When I complained, Camelbak took weeks to get back to me, then told me that they could not provide any solution to my issues as I no longer had the invoice. I advised them that they would have details of the purchase as I bought direct from their website but have received no further correspondence from them. This is very frustrating as it is an expensive item.
Calum Martin
September 8, 2025
Extremely poor customer service
Extremely poor customer service. I wish I'd read some of the reviews on here before spending a lot of time trying to get a warranty claim on a bite valve for a bottle cap (an item that must cost them pennies to produce). Apparently after years of using Camelbak bottles the failed valve (sheared in half) is user error. We have many of their bottles in the house (some 5010 years old), with no issues until this one bought at the start of the year. I was anticipating a fairly straightforward warranty claim and a new valve in the post. Instead, I was patronized and told that there couldn't possibly be an issue with the product but instead with my technique. Hmmm. I'm currently developing a detailed procedure for using a Camelbak bottle which I will roll out to my wife and kids via a PowerPoint presentation and some practical demonstrations - do Camelbak have a youtube video detailing how to correctly drink from their bottles...?
Paul Bellis
August 26, 2025
Substantandard product and poor…
Substantandard product and poor customer service- the thermos mug failed lit gave up. When contacting customer service as the website said lifetime guarantee! It’s not true- it’s only valid it you buy from the manufacturer direct not a shop! The website lies! Avoid!
Ed
August 5, 2025
Poor product quality, even poorer customer service
Embarrassingly bad customer service. Product was faulty - I was offered a replacement bottle top after chasing them for weeks. They then tried to ship the bottle top to me and failed. I'm still waiting - it's now been six weeks since I first reported the issue...
Leonardo Roberto Lopez
July 29, 2025
Last Sunday I saw two little dogs…
Last Sunday I saw two little dogs inside of the store, for me is unhealth.
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