capillus.com Reviews
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4.4 / 5
Average user rating
1527
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for capillus.com.
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capillus.com Reviews
Read real experiences from customers of capillus.com.
Brands may not incentivize or pay to hide reviews.
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thomas klinnert
April 6, 2026
Natasha was amazing with her support!
Natasha was amazing with her support!
Joan Waite
April 1, 2026
Troubleshooting cap
Helped troubleshoot cap
Catherine Boutin
March 31, 2026
Great customer service!
Great customer service!
Dino M.
March 30, 2026
Great Service
Quick response and great service.
Tina Sasinowski
March 30, 2026
Customer service rep was smart
Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)
Rick Baysinger
March 27, 2026
Awesome service
Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!
Shelley
March 26, 2026
Quick customer service response and…
Quick customer service response and fast delivery
customer
March 25, 2026
Very professional and responsive
Very professional and responsive. 2 thumbs up
Joshua Molina
March 14, 2026
$1,000+ Product Became Unusable After One Year — Battery Not Covered
I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.After using the product consistently, I also did not experience the results that were advertised.What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.
paul Burns
March 11, 2026
Customer service was great
Customer service was great, quick to respond and very informative.
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