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Join 132+ users reviewing Carmel Car & Limousine. Read verified ratings and real customer experiences on carmellimo.com before you order.
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2.0 / 5
Average user rating
132
Total reviews
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Read real experiences from customers of carmellimo.com.
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Michael Shaw
December 28, 2025
They cancelled the service on-hour before the scheduled pick up, and were useless and not helpufl in any way.
Britney
December 7, 2025
If I could give 0 stars, I probably would. We got picked up at JFK, to be taken to our hotel in Midtown Manhattan. I asked the driver how much would it be, he said $1 dollar (something) per mile, small surcharge for tolls, at the end of the journey he handed me a receipt for $197 + $42 for congestion + $24 for tolls and then said 18% for the tip. I've travelled to NY many of times, I know the going rate for a taxi to Manhattan - He had the nerve to get irritated with me, because I wasn't happy with being ripped off. I did part with far too much money than I should've. It was 11pm at night, had a long flight with my young niece. Please avoid this company at all costs, the drivers are fraudsters - stick to Ubers and registered yellow taxis.
sathya GM
October 16, 2025
I recently used CarmelLimo during my trip to New York City, and I must say the service was exceptional. The chauffeur arrived on time, the car was spotless, and the ride was extremely comfortable. I booked it for my airport transfer, and everything from pickup to drop-off went smoothly.The driver was polite and professional, and the pricing was quite reasonable compared to other limo services in NYC. I also appreciated how easy it was to book through their app—fast confirmation and real-time tracking made it hassle-free.If you’re looking for a reliable, luxurious, and affordable limousine service in New York, I highly recommend CarmelLimo. Perfect for airport rides, corporate travel, or city tours.
Eric L.
September 9, 2025
A rating of one star is too high. I have used this service three times and has continued to get worse. The first time was excellent with a clean car and attractive pricing. The second ride was terrible. The driver was unkempt and the car was dirty and smelly. My last reservation experience was beyond unacceptable. Once at the airport with luggage in hand, I used the app to contact my driver as instructed, only to find out that there was no limo waiting for me. The company somehow changed the time of pickup, some 6 hours later than my arrival time. I called the company to find out what the issue was and the response was that one would be available at a substantially higher price. I wound up cancelling the ride and contacted Uber and got at a lower price and prompt service. I have removed the app from my phone and will never use Carmel again.
Sherril Colombo
August 5, 2025
The driver picked us up in a car that broke down in the middle of the ride. Ironically, he had a wrench handy on the front seat and continued for almost an hour to try and fix the car while blocking a lane on a highway. The company refused to send anyone else to pick up the passengers and basically threw up their hands up and said there’s nothing that can be done. Advice was for the passengers, who were not from the New York area, to call the police. Eventually, after a very frightening time by the passengers, with cars, barely missing the broken down Carmel car, somebody came and picked them up and took them to the airport. But that new driver wanted a tip. Unbelievable
Elke Faulwetter
July 5, 2025
We booked 2 SUV's months ago to pick us up at Newark to Manhatten. I confirmed the day before, they told me to ring a number when we were ready. We did this, described what we were wearing so they could find us, were told the cars were 5-7 mins away. 40 mins later called back, was on hold then they told me no cars had yet been assigned!! This was about 1am in the morning, I rang 3 times and whenever they put me on hold it would hang up. Eventually we had to grab 2 ubers, I was disgusted with this service!!
Renzo Van nieuwenhuyse
May 22, 2025
This taxi company is totally unreliable. Ordered a taxi from JFK airport to the hotel and from the hotel back to JFK. Didn't show up twice. Called the first time and supposedly got the wrong airport while the email and confirmation clearly said JFK and suddenly wanted more money, of course they refused and said bluntly that way we won't find out about you. Return trip from the hotel to JFK just didn't show up.
Lan V
March 18, 2025
I was told by a JFK airport agent that Carmel was cheaper than Uber and that I should book with them because they can pick me up at the airport terminal. On the phone, the booking agent told me the trip would cost about $10.50. LIES. The driver added a 30% tip by himself and the 12 minute drive cost me $150. WAYYY more expensive than Uber and a fraud company.
Richard Michael
February 15, 2025
I Highly recommend Michael ,He was the best driver I personally have ever had. Soooo sweet and professional but also a ton of fun too. It was good shuttle to Disneyland hotel at Anaheim
Richard
February 12, 2025
We had a fantastic experience with Carmel Service in Los Angeles. From lax to Anaheim their service was impeccable. The driver’s knowledge of the city added to the experience. They went above and beyond to make our evening special. I highly recommend them.Our driver name it was Shami , also he help us to bring luggage to elevator.
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