carnival.com Reviews
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Join 440+ users reviewing Carnival Cruise Line. Read verified ratings and real customer experiences on carnival.com before you order.
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1.4 / 5
Average user rating
440
Total reviews
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carnival.com Reviews
Read real experiences from customers of carnival.com.
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Julie Schweers
April 5, 2026
Disappointed and Disgusted
I only rated one star because zero was not an option. I have taken three Carnival cruises that have been great, and that is the reason we booked a fourth one on the day we disembarked on the last one. My husband and I encountered an emergency and couldn't board the ship. We called and talked to three different people asking if we can meet the ship at the first port since the cruise was seven days. We were told no because the only emergency they entertain is if there are airline issues. Now, I totally understand safety protocols and cautions, but we were able to provide "proof" of our emergency and undergo any safety requirements necessary. Not once did we ask for a refund; we just wanted ro get on the ship. The couple we were cruising with talked to someone in guest services who said it was possible and that all we had to do is call. I did. Got the same person who reminded me she just told me that couldn't happen...even after I told her what the guest services representative on the ship shared. It is so disappointing to look forward to a trip for over a year and not be able to enjoy at least some of it. We will not be cruising with Carnival again and will share this experience with others.
Martin Z
April 4, 2026
I have cruised a lot
I have cruised aFew times. First time in a long time with carnival. Food horrible. Can’t even explain how bad, but hospital food was better. Drink package mus wait ten mi ties for another drink, 15 drinks per day. I did t use it all either way. Can’t get a water and a coke at the same time with your drink package, must wait ten minutes. Staff is rude when it come to food and drinks. I did use a couple of times where staff was really nice. Overall 1 out of 5 for staff. At the end of the day the saying goes you pay for what you get. Worst cruise ever been on. Marsigras never again
Kristopher Marple
April 2, 2026
What a ride guys let me tell yall we…
What a ride guys let me tell yall we bought the protection plan through carnival cruise line,well I know they can’t be American owned we had to cancel over my son a US MARINE that can’t leave his post. Well that is not and excuse to not get your money back for the cruise what is this cruise line thinking if this isn’t and excuse I tell you what I hope this company can sleep good at night. Y’all are a sorry company never will I ever think about booking with yall thanks for ruining what could have been a good time one day P.S take our money and put in a pot for a drawing way to take care of your customers.
Rodney Smith
March 31, 2026
The Vacation insurance that is offered…
The Vacation insurance that is offered is not good! No matter the excuse for not boarding you will not get your money back. Carnival on the other hand will not refund or credit any future Cruise. Never again! Time to try other Cruise Lines for future Vacations.
elise_harrelsonyahoo.com
March 27, 2026
I’m about to go on the carnival Mardi…
I’m about to go on the carnival Mardi Gras on Saturday, March 28th. I’m irritated before I even get on the cruise. The app is not user friendly and because I booked through a travel agent, absolutely no one from Carnival will help me. They have booked our two different rooms for dining at two separate times. They have been calling me for the last two days and when I call them, no one seems to know why Carnival has called me. No help from Jason in customer service or Tiffany in resolutions. They would not help me at all! Carnival has the absolute worst customer service I have ever dealt with in my life. I worked in the hospitality industry with Promus Hotels that owned Embassy, Hampton etc. we would have never treated a customer in the way Jason and Tiffany with resolutions have treated me. Warning to future cruisers! If you want great service, look to other cruise lines. I have travelled on Celebration, Sunshine, Magic and another I can’t remember. I have never been treated so poorly! Trying to have a good attitude about the cruise we are taking this Saturday. We have spent over $8,000 on it. Lana Harrelson
Paula Glass
March 24, 2026
Staff was great. Customer services were poor.
Most of the staff was very courteous, especially our room attendant, he was probably my favorite, very sweet guy. My only complaints would be on cruise day they closed down 2 of the pools to clean them and the buffet closed early, so for like, 4 hours, everybody had to stand in line on the Lido deck for the hamburger, Pizza, etc to get food because nothing else was available. I think on the last day they should have at least a small buffet available all day long so people don't have to fight for food.That was very difficult. I don't have plans anytime soon to go on carnival cruise I'd rather spend my money and go on a better cruise line.
Sara Petrosky
March 13, 2026
Impossible to read the charges made to your account
I went on a cruise starting on February 22. I have questions about my invoice, which may or may not be correct. However, the entries simply say "spa carnival" so you cannot tell what the charge is for. I asked for this information while I was on board. No one could answer. I called Carnival immediately after I got off the cruise. No answer. Eventually I was told I would receive a call back. Still waiting Carnival.
Dianne Grenier
March 12, 2026
Disappointing sailing and frustrating follow-up
After many enjoyable cruises with Carnival, this sailing was the most frustrating experience we’ve had. There were repeated disturbances near our stateroom with guests yelling and arguing at all hours, and cigarette smoke repeatedly entered our cabin late at night and early in the morning even though neither my husband nor I smoke.I reported the issue several times, but reaching Guest Services by phone was difficult and calls often disconnected after long hold times. There were also service issues including an incorrect birthday cake order and missing laundry items.After returning home I contacted Carnival to resolve everything. While the smoke issue was acknowledged, communication eventually stopped and the concerns were never clearly resolved.
Joe Wall
March 11, 2026
Carnival changing the loyalty points…
Carnival changing the loyalty points program is a huge slap in the face to loyal customers. Royal Caribbean here I come.
Colby H
March 11, 2026
Was a very fun time
Was a very fun time . But I was charged for my excursion 2 times and the food made me sick the entire trip. My grandma also .i wanna try again was told my cruise was a training crew also and it showed .
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