carparts.com Reviews
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2.5 / 5
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6368
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carparts.com Reviews
Read real experiences from customers of carparts.com.
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David Vista
February 4, 2026
Completely Unreliable
Completely Unreliable – Do Not OrderI am extremely disappointed with this company. They failed to deliver my order as promised, and despite repeated attempts to reach out, I received no response. This company broke their promises and showed a complete lack of professionalism and integrity. I strongly advise everyone to avoid ordering from them altogether. Save yourself the frustration and look elsewhere.
Daniel Guevara
February 2, 2026
Great Part - Fit like a Glove
The part fit my vehicle just as described. I will definitely used CarParts whenever I need parts for my vehicle.
PHILLIP CLOUD
February 1, 2026
Trash company as it gets
Trash company as it gets. Lied about shipping time, thanks to them my wife had to miss 3 days of work. Bad pricing on item I ordered. RockAuto had the same item for $60 dollars less. Worst customer service ever. Avoid this company at all cost. Trash as it gets.
SCOTT KAN
February 1, 2026
these guys lie
they sold me a motor with 168k miles on it but told me it had 58k on it was marked with a tag saying 168they refuse to talk to me about refunding me and picking this junk up it clearly has a lot of miles on it and I'm not putting it in my Raptor
Юрій Біловус
January 30, 2026
#CPX2620107407215
I had a very bad experience with this company.I placed an order for a car part, and it was marked as “shipped” with a promised delivery date. However, USPS tracking clearly shows “Shipping Label Created – USPS Awaiting Item,” which means the part was never actually shipped.The company did not send the part and is not issuing a refund. I contacted them multiple times, but instead of resolving the issue, they delayed and avoided responsibility.At this point, I have no part and no refund. This is unacceptable and extremely unprofessional.I do not recommend this seller. Be very careful before ordering.
m m
January 29, 2026
Returns
Before ordering anything, understand that CarParts does not accept any return for a part that ""may"" have been damaged in transit. They make the sole decision. Every other online retailer I have ordered from would accept a return and replace the item, and then seek a credit from the shipper. It is advisable to purchase the shipping insurance, which I have never had to do. I will not do any more business with CarParts.com
Robert Hofberg
January 27, 2026
I ordered a replacement sun visor for…
I ordered a replacement sun visor for my Toyota Camry. It arrived promptly. I went to install it and the clips that hold the visor into the roof were defective and would not hold the part in ( I then ordered the part from Toyota and it worked fine).Returning it was where the real runaround began. I tried to use the return page on the website. It was impossible to get anything done on their easy returns page. I finally called after a week and said that the reason was that It was past the 30 days return policy. Well, NOT WHEN I started the process.The place is a joke.
Chris
January 26, 2026
Ordered the parts for my truck
Ordered the parts for my truck, trusted them with the right parts. 30 days has passed and was able to have the opportunity to work on my truck… saw that it’s the wrong parts and they refused to give me a refund nor a store credit because it’s 30 days late. It would be best to shop somewhere else where they will understand your situation and give you a refund.
Matthew White
January 26, 2026
Terrible and untrustworthy company
Terrible and untrustworthy company. Site is clean and easy to use, that’s it. Ordered brake parts and not all came in. I was billed, then they cancelled parts of the order leaving me stuck. They reversed the charges siting out of stock. When I pushed, they suddenly had the parts and asked that I resubmit the order. When I went in, prices were higher and I would have had to pay shipping again. Needless to say, I did not order the parts again. They gave me quite the runaround. Then… while I was ordering, I signed up for their “membership”. With this terrible experience, I told them to cancel that too as I was not going to use them again. They said it had been more than three days and they weren’t refunding. Absolutely the worst auto parts company I have EVER worked with online. I will also be raising this with the BBB due to their ‘bait and switch’ types of antics. Stay away from car parts.com.
Rebecca Munafo
January 25, 2026
Ripped me off $600. Terrible process
Bought a set of tail lights, they sent me two of the same side. Went through terrible return process and ended up not getting credit for the wrong part. The basically got the returned light and never refunded me the money so they stole $600.
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