charlotterusse.com Reviews
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1.2 / 5
Average user rating
774
Total reviews
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charlotterusse.com Reviews
Read real experiences from customers of charlotterusse.com.
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Octavia
January 7, 2026
I went for what would be the second…interview
I went for what would be the second interview to get hired . I know i'm more than qualified but , i think i am just discriminate upon at this point . And feeling very discouraged as well so ill let them keep their time and store but i might wanna look deeper on why its a issue and speak to a hirer up .
Payal Gangishetti
September 18, 2025
Disgusting experience shopping at the store
I visited the store that’s in West County Mall. I took a half sleeve jacket and did not realize some gum was stuck to it on the backside. I saw it only when I got home. My only mistake was I did not take the receipt. The next day when I went to exchange it for a fresh item. They refused to return it saying they can’t verify if I purposely put the gum on the jacket or if it was already present. The tags were still present. It was a mere $10 jacket. If they can’t trust a customer and build customer loyalty, what is the use. Also, my mom took a shrug which was too tight for her, just because I did not have the receipt they refused to take the return or give me a store credit. As far as I know, every store provides a store credit if there is no receipt, what kind of a cheap business mindset is this that they are looting common people. Shame on you guys!
Jennys Padrino
June 11, 2025
It is the second time buying some items…
It is the second time buying some items in charlotte. The experience with pants and shorts (jeans) have been terrible, the smell is very unpleasant, I washed the pants and nothing chanced, those have Strong chemical smell. I don't recommend buy jeans in this store.
Gabrielle
April 24, 2025
not the store it used to be,now just…
not the store it used to be,now just ugly basic crap
Sheree Herrera
January 12, 2025
Items were market lost by ups at an ups…
Items were market lost by ups at an ups warehouse. Charlotte Russe would not refund me, I had open a ticket with PayPal. Got my money back 7 weeks later. Package was never recovered. Charlotte Russe was absolutely the worst, scammers.
Laurice Jean Baptiste
December 23, 2024
Refused help/service/discriminated
Purchased 2 pairs of boots that were on sale on 12/13. Return to the store a few days later to get a refund. Manager said there are no returns, refunds or exchanges, but that's not what my receipt or their policy says. She was rude/loud and wasn't interested in what I had to say. After looking over my receipt, and saw that I had every right to get a merchandise credit, I returned again yesterday and Manager still refused to help me. I filed a formal complaint. She discriminated against me because I'm Black American, I was humiliated, mistreated because of my color. I will never do business Charlotte Russe again.
JOmarie Cruz
November 10, 2024
Plaza del Caribe en Ponce, Puerto Rico
The store is in Ponce, Puerto Rico. It had sexually explicit music on the speakers. The manager was notified and he only said that they did not control the music, which was the central office in the US. It seems disrespectful to the family to enter a town where most of its clientele are girls and young people. That kind of music is not appropriate.
Catherine
November 8, 2024
Poor quality of clothing
Poor quality of clothing. Poor return policy. Poor customer service. DO NOT SPEND YOUR MONEY HERE. BUYER BEWARE!
A.O.
September 7, 2024
Horrible Customer Service
9-6-25 , I visited the Denver store at the Northfield Mall, and this is not the first time I or someone else has experienced bad customer service at this location. There was an approximate of seven patrons in this store just shy of 5:00 pm. I wanted to purchase a pair of sweat pants. As I approached the register, I noticed a hand written sign reading that it was the start of the line. Mind you, when I walked in, there was a lady standing behind the cashier on her phone, another employee restocking and organizing the store - so, no greetings came our way. I got to the line area and noticed that the same lady at the register was still on her phone. Not knowing if she would spot me from her distraction, I approached her and asked her which register was opened. Mind you, no one else was in line. She looks at me and responds that the register I was near was opened, but that I would need to wait behind the sign that read where the line started. Her response would have not bothered me as much if she had said it differently. I worked in retail for a decade, and I know costumer service. This female spoke to be as if I were a familiar to her. I responded by saying that I knew where the line was, that I could read, and that I wasn’t sure if she would spot me, her being on the phone. That did not sit well with her as her body language gave it away. She goes on to tell me that she did not “have time for this today”, and that I did “not have to be here.” I obviously responded that I was a patron, and had every right to be there. Needless to say, I did not purchase the sweat pants, nor will I be returning to that location. With Charlotte Russe having so many competitors, who do hire mild-mannered, eloquent speakers who do provide customer service, I have no need to ever go there in a lifetime. I love to shop, and I’m not shy about spending my money. But I refuse to drop a pretty penny where people working act like they are paying me to shop where they work! I hope that was not the manager, because if she was, she needs training, or another profession!
Angie Gutierrez
August 17, 2024
The employees from Victorville mall on…
The employees from Victorville mall on bear valley, manager tott and assistant manager mars I believe that’s how you spell there names. They made my experience so wonderful I loved how helpful they were and they did everything with a smile they made me and my family feel so comfortable and overall they just elevated the experience so much you guys have some really good employees at that location.
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