chase.com Reviews
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1.2 / 5
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chase.com Reviews
Read real experiences from customers of chase.com.
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Kimberly Van Amburg
March 26, 2026
Charged twice for my mortgage/not refunded despite best efforts
Charged twice for my April mortgage quite a few days ago. Totally uninformed people: one said it would be refunded immediately but certainly within 48 hours. 48 hours later I call and am told it could be 5-7 more days. No explanation for why I was charged twice, no explanation as to why I was given misinformation, and I am not optimistic that they will even hit the 5-7 day mark. Worst service ever.
Frank B Wright Jr
March 25, 2026
I changed my phone number Cause of…
I changed my phone number Cause of Scammers trying to get my medicare information, None of the people I have talked to so far could help me with changing the phone number to the new one, right now I cant even log in cause the system wont accept my info to do so. they try to send me a code but end up saying, it couldnt be sent, an I would have to call back again. why go to their chase bank 50 miles away an see if they can fix the problem when the phone service cannot .
Gena Berkebile
March 25, 2026
Chase doesn't care about you
I have 4 accounts with Chase. My issue is they took away the text alerts if there's a charge on your credit card. That alert has saved me 4 times. This shows they don't care about their customers in this "data credit card stealing era." Because of that I have decided to close my 4 accounts, that I have had since 2003. Good bye Chase. Whoever was the brain behind that stupid idea needs to find another career. That was the mist STUPID idea EVER!! People DEPEND on those "instant" alerts and most are not going to check their statements EVERY DAY to watch for fraud activity. Just because your new idea is to contact the customer if an YOU feel a charge was fraudulent doesn't settle well with us. A hacker can spend $50 at Walmart and that WOULD NOT cause an alert on YOUR end so how about doing the right thing and bring back the text alerts as they were fir the last decade!! IF IT'S NOT BROKE DON'T FIX IT!! 😡😡😡
simion1989 1
March 23, 2026
I was scammed
I was scammed. Their fraud team said it was a civil matter. Initially they did not log my complaint despite me asking them to. Very poor service. I have moved all my money and savings over to Monzo. Don't waste your team with chase.
Justin Baker
March 23, 2026
what a joke
what a joke. holding my money for a week and a half from a deposit.file CFPB. bills have late fees now and chase doesn't Care. a whole week and a half like groceries just appear
ME-
March 23, 2026
CHASE system glitch they won't bother to fix
My username and password work on the CHASE app on my phone but when I try to sign in on my desktop computer, it tells me it doesn't recognize my username or password. This CHASE system glitch is something that CHASE is more that willing to allow customers to deal with instead of fixing it, as CHASE customers service has explained that "Other customers are experiencing the same thing."CHASE's technical support solution "to change your password", which then recycles the same problem with a new password.As for staying on the phone to take the survey so I could explain how absolutely worthless their customer service and technical support is, I waited but the survey never started and then I was disconnected. Despicable!!!
Latonya Winston
March 22, 2026
Representative Lied , Said she Couldn’t Identify My Account
On March 22,2026. I called Chase after my online app prompted me to do so. The representative asked protocol questions to identify my account which I comply. Then the problem came ….,she said she couldn’t identify my cell number. Which was a lie. First why when you have my address and account and debit card info. Then she asked a multiple question about vehicles did I own. I would have preferred and respected if she just said I don’t want to help you !!!!! Then I wouldn’t had to give out all that info. Needless to say I hung up on her !!!! Called right back a rep asked for my debit card info verified my address and transferred me to the next rep. Who did the same and I was assisted ! They both said they don’t know WHY she said my phone number wasn’t linked to my account and why she couldn’t see my account after being given my info. Poor customer service is so frustrating, disappointing and upsetting to say the least.
Elvi
March 21, 2026
One of the best US banks
I’ve been banking with Chase since I opened my first bank account at 14 years old. Throughout the years, I’ve opened checking account, savings account, and several credit cards. Always an easy experience, good point transfer partnerships, and nice that they provide free credit reporting. They have a strict 5/24 rule on opening credit cards where you cannot open more than 5 within 24 months time frame. Their points redemption offers are a bit weak, usually just 1.5 cents per point but you can get a much better value from transferring elsewhere.
Lillian Maldonado
March 20, 2026
Refuse ro work with good customer
Refuse ro work with good customer. All they want to do charge the interest. My was good until they posted I refuse to pay. False information. I called before the payment was due. I will never refer anybody to chase. My credit card was being charge without my authorization. They scam good customers.
Murray Logan
March 19, 2026
I appreciate how HES₮ BØⱤT handled…
I appreciate how HES₮ BØⱤT handled everything without stress and got my funds back. They are among the best. Highly recommended.
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