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I'm dealing with constant login problems every single month. The system just freezes for the first few days when I try to access my account and make a payment. Then like clockwork, on the due date, suddenly it works. The timing is suspicious and the whole experience is incredibly frustrating. I'm switching to paper bills because this online nonsense isn't worth it.

I stuck with Chase for over twenty years mainly because they had ATMs in convenient places when I was driving trucks. But now that I'm retired and actually need their help, they won't work with me on a credit increase even though I have substantial savings and own my property outright, with a perfect payment history. Don't waste your time with this bank. I should have left years ago.

I signed up for a no-interest installment option on my credit card, but discovered too late that monthly fees would apply regardless of how fast I paid it off. A customer service rep told me those fees would disappear if I paid everything back before my next statement, so I did exactly that. My new statement still showed all the charges. When I called back, they claimed the four-day processing time meant I didn't make the cutoff, even though I submitted my payment online right away. Two complaints later and they still won't budge on refunding the fees or honoring what their own rep said. This whole thing feels like a bait-and-switch.

Got suckered into a payment installment plan on my credit card. The offer mentioned a monthly fee, but I thought paying it off early would eliminate the charges. Turns out that's not how it works, and I only discovered this after I'd already agreed. When I called to complain, a rep told me the fees would disappear if I paid in full before the statement ended, so I did. They still showed up on my next bill. After a second call, they said the four-day posting delay meant the fees still applied. Even though I paid online the same day I set up the plan, they won't refund anything or honor what the first rep promised. This feels like a scam to me.

Can't even log in without major hassles. Every time I try, they make me call for a verification code, and the customer service rep I reach can barely speak understandable English. When I got frustrated, they got hostile and just disconnected. They're making it way too hard to get into your own account, and this whole outsourcing setup needs to stop.

Horrible experience. I can't log into my account without jumping through hoops and calling a number to get some kind of verification code. The person who answered couldn't speak clear English, making it impossible to communicate. When I expressed my frustration, she got upset and hung up on me. The whole system makes it difficult to access your own account, and outsourcing to overseas call centers isn't helping.

They froze my account for review without any explanation. It's been over three weeks and I still can't access my money. This is completely unacceptable and frankly feels illegal. Don't use this bank.

I've been with Chase for ten years and it's been nothing but one problem after another. Really disappointed with how things are run.

Chase gave me four credit cards, two with high balances and two I could manage. When I hit a rough patch, I called about hardship options, but instead of helping, they just closed all my accounts without any discussion. I had two cards I was paying on regularly, but that didn't matter. I lost over two grand in available credit with zero solutions offered. I got transferred to eight different people and none of them could point me toward actual debt relief except to call a credit counselor. Meanwhile, they keep sending me new card offers. It's like they throw the line out when things are good but cut you loose the moment you struggle.

The app is frustrating, unexpected credit card charges keep popping up, and the interest rates are ridiculous. They're clearly banking on the fact that most people don't understand how their fees work.

I've been loyal to Chase for over twenty-five years, but I'm really frustrated right now. I had a check that was verified and released days before, but I had to wait over ten days for it to actually clear. It doesn't make sense that they verify the check amount and then hold onto your money anyway. This is disappointing.

Absolutely terrible experience. I sold my house and tried to wire the proceeds, but the transfer got rejected. The bank has been sitting on the money for days while giving me different answers every time I call. Nobody seems to have real answers, and the lack of helpfulness has pushed me to switch to another bank entirely for both personal and business accounts.

My wife and I have been with Chase for a long time and generally had good experiences. Recently we needed to refinance our home for medical expenses and we were on a really tight deadline for my upcoming surgery. One of their loan officers stepped up and pushed the paperwork through to get us closed in time. We successfully closed on the new loan in time for my surgery, and I genuinely believe this person saved our situation. He's an outstanding lender and I'd recommend Chase to anyone.

I had trouble activating a new card and called customer service to figure it out. I got bounced around to four different departments before reaching the right person who finally nailed down the problem and resolved it. That representative was knowledgeable and worked through the troubleshooting process efficiently. He asked the standard security questions to verify my identity, which made sense. Overall the whole interaction moved quickly and smoothly once I connected with him. Really appreciated his help.

Really appreciate how quickly and effectively the customer service team jumped in to help us out. One representative in particular went above and beyond. Thanks for taking care of us.