chemistwarehouse.com.au Reviews
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1.4 / 5
Average user rating
412
Total reviews
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chemistwarehouse.com.au Reviews
Read real experiences from customers of chemistwarehouse.com.au.
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Mr Buddha
March 31, 2026
I bought JPG Lemale
I bought 100ml JPG LeMale and it barely has a scent and doesn't last 2 hours. I think its fake and I'm very disappointed 😞
Echo
March 1, 2026
Where is Jo Silvani your expert on…
Where is Jo Silvani your expert on nothing & fake as ever.
Joseph Delizo
March 1, 2026
We always go to the Ultra Chemist…
We always go to the Ultra Chemist warehouse in Hawthorn because it’s well lit up and very spacious, clean and bright. Unfortunately the great experience is ALWAYS marred by the attitude of one of the sales people on the till. His name is Jack and he is the worst seller of all time. He looks at you not even giving an acknowledgement as a human being. I know it’s not important but if you work in that field of environment you have to be courteous and amicable and engaged. I always support Chemist warehouse because it gives back to the customer but if one person destroys that image with that kind of attitude then it’s not good at all. I have to acknowledge Jasmine, she is the kind of customer service you’ll want for your company. She greets you with a good afternoon and a big smile.
Joannie Sammons
February 27, 2026
Chemist Warehouse Constant Unfriendly Service…
I have been to the Chemist Warehouse in Murray Bridge and now in Kwinana Wellard, 95% of the time the staff are not very helpful or friendly. It seems that they don't really want to work and when you ask for assistance you are either pointed in a general direction or accompanied with disgust. Chemist Warehouse really need to start reviewing their customer service because I've never experienced this kind of disregard from any other chemists, corporate or independent.
Maddy
February 25, 2026
Atrocious customer service and management don't care
I had a terrible experience with CWH online customer service staff wasting so much of my time by not addressing my emails and sending scripted responses and failing to escalate my complaint to management, culminating in a formal complaint. CWH management did not care and when I tried to follow up head office actually abruptly ended my call basically hanging up on me when I requested a final outcome to my complaint, and even when I stated I thought a goodwill voucher of 20 bucks to spend at CWH for all my wasted time would be appropriate I was told that was not possible and the head office staff member stated they couldn't help me further and thanked me for calling then hung up on me. What an atrocious way to deal with a customer who has multiple disabilities and has spent hundreds of dollars at CWH - but will obviously not be doing so anymore. Avoid dealing CWH online customer service staff or face the unacceptable waste of time they are and find another chemist!
Ian Wassell
February 17, 2026
Waited 25 minutes and was then told…
Waited 25 minutes and was then told only one item was available so I would have to go to another chemist as well. They could have told me earlier. I had just had some surgery and was quite uncomfortable. Voted with my feet and got both items from another chemist in 10 minutes. Support the little blokes where you can get some service.
Queen Bee
February 12, 2026
Chemist Warehouse Wodonga appalling
Chemist Warehouse Wodonga - High Street ! I was extremely disappointed with my experience at Chemist Warehouse Wodonga High Street today. The manager displayed poor customer engagement skills and refused to accept responsibility for mistakes made with my click-and-collect order.Despite my 10+ years of experience in cosmetics and 20 years in retail & management , she showed no interest in listening to my concerns and instead displayed a dismissive attitude.When I tried to discuss the incorrect colour explaining how the product brand did not do what she describe and items listed as out of stock that were actually available, she seemed unconcerned and unwilling to talk & resolve the issue nicely ,it was a blunt and uncaring response of a refunds.The final straw was when she hung up on me, which is unacceptable customer service, and should never be an option when trying to turn a poor situation around.Remember your employees made the mistakes you didn’t want rectify nicely.This behaviour reflects poorly on the store's management and staff training. I hope the manager will work on adjusting her attitude and teaching staff how to interact respectfully with customers."Personally it’s Managers like this woman that will lead to a high staff turnover and staff that will follow her by treating customers disgustingly!Don’t forget who pays your wages !!And store reputation is the highest priority!!I will never support your store again , I’m disappointed that I have spent between $150 to $200 on a weekly bases on medications and products in your store to receive a service like that so poor , I will now go elsewhere !!Disgusting!!
maddy welsh
February 12, 2026
Online order cnacelled for no good reason
Put in a non-pahrmaceutical order with Chemist warehouse only for them to cancel it less than 24 hours later because the pharmacy they allocated my order to didn't have enough in stock. I only ordered 3. When I contacted them about it they claimed they couldn't send it on to another CW pharmacy to fill. So what do they expect? That I keep ordering it and have my orders cancelled then wait 3-5 days to get each one refunded until they randomly allocate one to a pharmacy with it in stock? Not good enough. Never order anything online with Chemist Warehouse.
Andrea Quick
February 11, 2026
Chemist Warehouse Ballarat East has the worst customer service
Chemist Warehouse Ballarat East is now my closest pharmacy since moving to Ballarat. I have shopped here many many times and am so unhappy with the service from the pharmacy counters. Most times you wait over 30 minutes for scripts. The staff are slow, forgetful and inefficient. They are terrible at communication. I have never had such bad customer service and professionalism in my life. Today my partner waited for 45 minutes to be told the script is out of date (by 1 month). He is fuming so it is the last straw for us after such bad service. I would like to say the floo staff are friendly and helpful but it is not enough to keep me as a customer.
Gig
February 11, 2026
Pricing Issues
I would like to day chemist wearhouse on line feedback is the worst site to do this on I was trying to ask why a certain product that you can buy at Woolies or Coles for $2.00 a pkt cheaper and they say a different mg to what's on the box it's less Very poor service
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