chewy.com Reviews
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3.3 / 5
Average user rating
12929
Total reviews
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chewy.com Reviews
Read real experiences from customers of chewy.com.
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Brooke Anderson
February 9, 2026
Top notch customer service
I ordered the wrong supplements for my dog by mistake, and they not only cheerfully fully refunded me when I called, but also let me keep them! Amazing customer service. Will shop with them again.
Mike
February 8, 2026
They lost $100+ lost over a $20 e-gift…
They lost $100+ lost over a $20 e-gift card. Chewy’s customer service is incompetent, disorganized, and arrogant. Conflicting return instructions, supervisors contradicting themselves, zero accountability. I was a repeat customer across multiple accounts, yet they chose cheapness and greed over keeping my business. They ate the cost of their own mistakes while I walked away with my refund. You big dummy. Never again. Avoid.
DAVID
February 7, 2026
A very thoughtful and kind company with great service
We have been customers of Chewy for years. As our cats aged, we need a prescription dry food (kidney health) and it was so much cheaper from Chewy than from the vet. We also need more specialized canned food and Chewy had that too. The convenience of having heavy cat food arrive at your door is also excellent. However, we had to euthanize our cat Molly after sharing our lives with her for 21-1/2 years. It's been a much more difficult loss than we expected. We got a number of cards and very comforting messages from friends and the vet for which we are so appreciative. But, there was one special note of kindness I wanted to share. For the last few years, we had her wet food and prescription dry food regularly shipped to us from Chewy. A large box of canned food on subscription was shipped the day before we decided it was time to euthanize her. I contacted Chewy to see if they could recall the order but I was too late. The incrediby kind agent said not to worry. She refunded our account and told us to please donate the food to a local animal shelter rather than bother shipping it back. I thought that was just so generous. But then we got a surprise gift box in the mail today from Chewy. It had a personalized sympathy card and a memorial stone handpainted with her name. We were both very touched by the card as well as the gift. We have decided to not have more cats or a dog at this point. But, if we ever do, I would definitely be buying from Chewy. I rarely write a fanboy post about a company, but this time I was so impressed I had to share my opinion about them.
D C
February 7, 2026
Watch out for Autoship price increases
Convenient Autoship, but poor price transparency. My Autoship price increased without any clear notice — the review email showed only the total and did not highlight the price change. I only noticed after comparing orders manually.Customer service eventually offered a one-time goodwill credit, which I appreciate, but confirmed that price increases are not flagged by design. Use Autoship, but double-check pricing every time.
Nancy
February 6, 2026
When my German Shepherd died....
When my dog passed away and we were purchasing her food for over 10 years, I called and the person I spoke with had no compassion. They required me to drag that 43lb bag of dog food to the UPS store to get my credit. I was just on nextdoor in my area and a lady wrote when her kitty died they gave her a FULL credit and did not require her to return the food, sent her a sympathy card also. WOW. I was a customer for 10 years when my German Shepherd died. Terrible customer service.
Benjamin Douglass
February 5, 2026
Had multiple issues with an order
Had multiple issues with an order, some items arrived broken, and other items were not the size listed on the website. Was provided a refund so not all bad, but now I have to go out and get replacements.
Ed Fitzpatrick
February 4, 2026
I have been buying my pet products for…
I have been buying my pet products for years with Amazon. I started buying again with Chewy.com. Their customer service is excellent. It’s so nice to communicate with someone who speaks and understands the English language, and it’s not overseas.
Pokey Spot
February 4, 2026
Chewy search gives you hundreds of…
Chewy search gives you hundreds of things to sift through before finding the exact words I typed in the search.
Sheila
February 3, 2026
My complaint is that this my friend…
My complaint is that my friend which is an 80 year old woman who uses a walker to get around has asked them several times to pack 2 smaller boxes when she makes her $50 order which then makes the shipping free. Also that the two boxes be put on the porch or at least inside of her fence. They have yet to do either one of those things. I just went by to see how she was doing and had to roll and slide a package that was more than 40 lb up the steps and into her house. Then she tells me if she had split her orders up they would have given her two boxes but they would have charged her twice for shipping instead of the free shipping she gets when she has one order of $50. If I wouldn't have gone by there it would still be sitting outside. She would have to take her walker out and take a knife with her and open the box, drag in a 16 lb bag of dog food which she can't lift anyway then go back down the stairs and take one case of canned dog food in, then go back down the stairs again and grab another case to take into the house. It's insane how many times she has called them and asked them to correct this only to be told each time "no problem we will take care of this don't you worry!" It's unbelievable! Not to mention that it's been more than a few years that this has been going on. I know nothing's going to be done it will never be corrected but I just want people to have a heads up what they're getting into if they're trying to spend $50 with these people and get the free shipping it's going to be in one big unmanageable box, which by the way, you have to open it up to actually use the handles cuz they're conveniently located on the handles on the inside of the box! Crazy!
K Groves
February 3, 2026
Chewy
Chewy is awesome! Fast shipping, great prices, and amazing customer service. They make getting pet supplies super easy and stress-free.
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