clinique.com Reviews
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Join 458+ users reviewing Clinique. Read verified ratings and real customer experiences on clinique.com before you order.
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1.4 / 5
Average user rating
458
Total reviews
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clinique.com Reviews
Read real experiences from customers of clinique.com.
Brands may not incentivize or pay to hide reviews.
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Carol
March 24, 2026
Brough my usual high impact mascara…
Brough my usual high impact mascara from boots awfull this time very very clunpy! My lashs fuul of black blobs went to boots and they would not exchange. I use this mascara for about 20 years never again.
Agnieszka Wieczorek Tanis
March 18, 2026
Terrible customer service and company
Terrible customer service and company! I’ve been a loyal customer for 30 years (the only products I use on my face and I purchase gifts for others in my life as well) and got ripped off for about $150 or more and they wouldn’t help me because it was past the 30 day. I emailed them two weeks after delivery (14 days) and received no response and then a week later (21 days) kept calling and their calling center was having issues because no calls were being picked up and I kept getting hung up on. So finally I got a hold of someone and they didn’t care or want to help so now I’m looking for a better company so if anyone has recommendations, please share!
Krista
February 28, 2026
Slow and ineffective shipment of online orders
I ordered products online Feb 15 and they never arrived as scheduled on Feb 24 ( which I already thought was a long time). The shipment was reported by UPS tracking to have been damaged on route and automatically returned to Clinique. I heard nothing about a new shipment so by Feb 28 I had to contact Clinique myself to get a refund which I won't get in my account for over a week. Meanwhile I will need to go to a physical store to buy the same products which is what I will do from now on.
Michelle Dinger
February 28, 2026
Fraudulent Clinique site?
/m.clinique.comI’m looking at all of the poor reviews. I’m questioning whether this is a fraudulent site. I started ordering and realized the site looked less professional than the original then noticed the address has an m added. It’s not the official Clinique but I think fraud!
Tamara Chilingaryan
January 3, 2026
I am very disappointed with their…
I am very disappointed with their service and attitude. This time I had to order Clinique products and got them shipped to my country through a forwarding company. One piece was missing. My package arrived unbroken and untouched. They refuse to provide any record that the missing item was assembled. This is the last of many occurences of bad attitude towards me. I fully understand that humans are sitting on the opposite side of the screen, but I am always polite with them. In a word, I can't find who is responsible. The forwarding company says that they undertake responsibility only if the package got damaged on its way to my country. But it was safe. The Clinique refuses to provide any official record of how my parcel was being processed.
Tigran Khalafyan
December 22, 2025
I made a New Year's order(order number…
I made a New Year's order(order number 7596611050), and they didn't send it, then they said they would send it again, apologized, and then completely canceled the order. It's just disgusting.
Bronagh Magennis
December 21, 2025
Absolute disgusting disgraceful…
Absolute disgusting disgraceful company. Took my money, didn't send my order and no communication re same. All days before Christmas. I will never use Clinique again. Worst company ever
Lynne St Jean
December 18, 2025
I’m still waiting for an order with empty customer service promises.
I’m still waiting for an order that was placed nearly a month ago. I call the customer service line and talk with a representative (twice) who agrees to send a new order and expedite the shipment. So far nothing comes. They don’t give me an order number and state I will receive an email when my purchases ship. No emails have been received. At this point, my orders will not make it in time to give at Christmas or my daughter’s birthday. Shame on you Clinique!
Liz S
December 11, 2025
Clinique “Customer Service” does not…
Clinique “Customer Service” does not exist. No one answers the phone, chat is useless and the internet gives no options to help contact them. After several hours on phone hold, then 2 days of trying to get chat to reply, I cancelled my order (which supposedly shipped 3 weeks ago with no tracking info except “carrier has not received the package”)I don’t understand how such a big and trusted company can turn into such a horror.
N K
December 3, 2025
Unimaginably BAD "customer service"!!!
Although I like their products, their customer service is beyond horrible!! In fact, it seems to be getting worse as time goes on. I tried multiple times over multiple days (morning, afternoon, & evening) via both their 800 number & their Live Chat feature to reach any live body. NO ONE ever responded to Live Chat & after finally reaching a live body on the 800 number, they were clueless about the matter, put me on hold, & then transferred me to someone else. Person #2 was also clueless, put me on hold, & then allegedly transferred me to the "proper department". Person #3 had no idea what to do & continuously put me on hold to allegedly "research the matter". After more than an hour of such nonsense, person #3 claimed she would submit the matter to ??? & request they contact me to resolve the matter. I had to ask multiple times when I might hear back & person #3 claimed "within 24 - 48 hours". It's very clear that Clinique does NOT care about their alleged "customer service"!!! My problem is actually a very simple one, yet everyone at Clinique is clueless as to what to do. Even Amazon now has better customer service than Clinique does & that's very sad. Apparently Clinique no longer cares if they loose long time, loyal customers to their cosmetic competitors.
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