cloudways.com Reviews
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4.6 / 5
Average user rating
3334
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cloudways.com.
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cloudways.com Reviews
Read real experiences from customers of cloudways.com.
Brands may not incentivize or pay to hide reviews.
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Shawn Koerner
February 10, 2026
Hassaan Ahmad was excellent
Hassaan Ahmad was excellent. I have worked with a couple agents previous to him on my issue and none were able to solve it but he did. He was thorough and his communication was excellent
Kevin E. Pantanella
February 10, 2026
Cloudways and it supprot has always…
Cloudways and it supprot has always been amazing and it is why we continue to recommend it to our clients.
Dave
February 9, 2026
5 Star Support, Every Time
After 20 years of using different server providers, Cloudways stands out as the best. Their support team genuinely goes the extra mile every single time. Solid platform, great people.
Gal Saggie
February 9, 2026
Excellent service
Excellent service, quick and kind!
Ergohuman Australia
February 9, 2026
Excellent technical help
Minhal had the technical expertise to resolve my problems and responded very quickly, resolving the issue. He also explained in laymen's terms what had happened so I know what to do if it occurs again. Excellent communication and customer service.
jonathan jonathan
February 9, 2026
HAMZA AFZAAL was great and very patient…
HAMZA AFZAAL was great and very patient with me.
Daddy
February 8, 2026
My experience with cloudways.com was…
My experience with cloudways.com was worst. There is not even a single thing that is good about the hosting company. The world's most complex dashboard, most difficult to navigate customer service. The moment you try to contact customer service the nightmare begins. Endless waiting time. The moment you question them you are responded with a reply "I am coordinating with other clients. Please wait". This waiting goes beyond 30 minutes and if one is Lucky the query is resolved or the loop continuous.The company claims that they have the best costumer service is a perception and not truth.Their billing is an unethical game and I was over charged each month till my web designer noticed it.Stay safe and save your money. Cloudways is No way ethical in billing and in offering right customer service. Each time I interacted it was an experience embedded with arrogance and attitude. If this is what you like then cloudways is for you.
TheFeinheit
February 6, 2026
Exceptional Support Team
Exceptional Support TeamI’ve used several web hosting providers over the years, and Cloudways stands out as one of the best — particularly because of their support team. Special thanks to Emmad Abbasi, my account manager, who consistently goes above and beyond to provide assistance whenever needed.I’m giving four stars instead of five due to a technical issue that was not initially detected, which resulted in billing charges approximately four times higher than my usual payment. While it took a few days to identify and monitor the root cause — during which additional costs continued to accumulate — the support team remained responsive and engaged throughout the process.Overall, Cloudways provides reliable hosting backed by a dedicated and supportive team.
Tim Barber
February 6, 2026
Ashraf Khan is a BOSS
Ashraf Khan is a BOSS! He helped me navigate a REALLY tricky edge case for my website access, even CALLING me on the phone to make sure that I had everything I needed.Cloudways Support is worth its weight in gold!
Clark Rose
February 5, 2026
Salman Khatri was very helpful when I…
Salman Khatri was very helpful when I requested help with some issues I was experiencing with my application.
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