coals2u.co.uk Reviews
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Join 114+ users reviewing Coals2U. Read verified ratings and real customer experiences on coals2u.co.uk before you order.
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2.3 / 5
Average user rating
114
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for coals2u.co.uk.
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coals2u.co.uk Reviews
Read real experiences from customers of coals2u.co.uk.
Brands may not incentivize or pay to hide reviews.
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Heather
November 21, 2025
390421_2025. Order number. Delivery
390421_2025. Order number. Delivery cancelled, no warning of this. No delivery date rescheduled, just money taken and no communication.
Johanna
November 10, 2025
Lots of updates
Made my order online as no delivery charge. Sure enough, no charge and lots of updates when to expect the coal. Very happy with delivery and driver.
Howard Barnsley
May 1, 2025
They say price includes delivery
They say price includes delivery, that's a lie, min order for free delivery is £80.00 their website is a false
James
April 14, 2025
AWFUL ANTHRACITE
AWFUL ANTHRACITE - CHEAP DANGEROUS FAKE PRODUCT APPARENTLY SOURCED FROM VIETNAM. NO REFUND. WILL NEVER USE THIS COMPANY AGAIN
Man From Cheshire
February 17, 2025
Awful stuff
Awful stuff. Not sure what’s happened but their products have seriously gone down hill. Soaking wet coal and bags full of smashed to pieces bits of coal. Useless waste of money. Never again.
Gary Hanson
January 6, 2025
Fantastic company …
After reading poor reviews I panicked a little bit. Messaged Coals2U asking for a delivery date. My Message was answered the same day with a date and time. The young lad delivered my order on time and brought to my door.Can not fault the service and will order again 100%
GTE
October 31, 2024
Tried to order online
Tried to order online. Would not let me login. Requested a link which logged me in, but after ordering, could not progress from my cart, as delivery could not be calculated. Tried several times, changed password, but it says my account is suspended - gave up!
Rose
October 24, 2024
Delivery delays and poor communication
Ordered on 28th Sept, with delivery lead time of 10 days. Received email 2 weeks later to say delays due to volume of orders previous weekend (when delivery was already overdue). Called today - almost 4 weeks later - and customer service said no delivery date scheduled yet. They are contacting the depot. Very disappointed at delta and lack of communication. Will order from a different supplier next time….
Dale Selwyn
October 11, 2024
Poor delivery timeframe
10 days for delivery advertised on the website. Spoke to customer service on day 14 to be told they will let me know by day 16 when the delivery is due to be scheduled. Don’t order if you need supplies within a reasonable timeframe.
Gabrielle Fallows
April 9, 2024
Bulk order coals to yiur home
I ordered from coals2u and then read the reviews and they frightened me but honestly it was excellent.They state clearly in the website delivery can take up to 2 weeks.They get in contact once you have a delivery slot and tell you what it is and on the day you have driver tracking to watch when your delivery will arrive.If there was 1 negative, i would have like an orde confirmation email after the purchase but before the delivery confirmation just for peace of mind that my order was recieved and went through ok.
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