cocovillage.com Reviews
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1.5 / 5
Average user rating
133
Total reviews
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cocovillage.com Reviews
Read real experiences from customers of cocovillage.com.
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Jennifer Farnell
February 9, 2026
I ordered two items from Coco Village…
I ordered two items from Coco Village in early January. Eventually my order shipped, and my confirmation email showed both items shipping. When the order arrived, only one item was in there - with a packing slip showing the item I didn't receive crossed out. I contacted Coco Village and it took a week for them to finally email me back. They were "willing to offer a replacement at no extra charge" (worded like they were doing me a huge favour!) I accepted their "offer" and a week later I finally get an email back saying that the second item will ship sometime between February 1 and March 1st. WHAT? Why would it take so long? They are just selling cheap made-in-china garbage, using outsourced customer service and a poor 3PL centre to ship items. Do not expect good quality or good service. Find a local company with real employees and give them your business instead.
Frank van der Staay
January 20, 2026
Order arrived 2 months later...
I ordered December 2nd from Cocovillage, received my tracking info December 8th. I have not gotten any updates and Canada Post is saying only the shipping label has been created. Tried calling and emailing. Just received a Ai chat bot. This is past the expected shipping time and I can't get in contact for a refund. UPDATE: I finally got contact via phone and my package was delivered last week!!
Lo
November 30, 2025
They shipped out part of my order and…
They shipped out part of my order and was missing one item which was confirmed but didn't ship yet. I emailed them a week after I received my order to inquire on the second half of my order and an automated reply said they will notify me once they ship it out so I can track it. After a few days I inquired again just to see if it'll be arriving in time for Christmas and was told through chat that the item I was waiting for that was CONFIRMED is out of stock. The item was my son's Christmas present and I missed out on black Friday sales and other sales that are now over and nobody notified me it was out of stock until I inquired which makes me think they wouldn't have even caught this mistake if I kept waiting till closer to Christmas it probably just wouldn't have come . Now all they can do is refund me but now the other options I had that are similar are either out of stock or no longer on sale and apparently even if I waited past Christmas they won't even ship it to me once it's back in stock...
Mike
January 23, 2025
Coco village sent us a broken play…
Coco village sent us a broken play kitchen. They would not accept a return because the product "did not meet their requirements for for return". These requirement insisted that the box not be opened. I am not sure how we would be able to tell if the item was broken without opening it, but it doesn't matter because they have our money now and have no intention of giving it back.The company also would not respond to our emails asking for support. We needed to contact them by phone. The whole experience has been disheartening.The company gladly took our money, sent us a broken item, and offered no support for the broken products. Avoid at all costs.
Megan B
September 3, 2024
High Prices, Temu Quality
I purchased the workshop playset for my child’s birthday. When I finally opened it to assemble it, it was very damaged and poorly manufactured. The company refused to do anything about it. This company just sells overpriced, poorly made toys. Avoid them!
Carlo Del Giudice
August 29, 2024
I bought a dollhouse at $249.99 and…
I bought a dollhouse at $249.99 and while assembling my husband noticed that one of the walls exterior was damaged, like it had been returned or someone tried to repair it. I called to tell them the issue and they said to continue assembling it as they would never ask us to return a part. They offered me a $50 gift card to use within one year. They said they can not accept any returns on items they have been assembled I mentioned that if you buy a car brand new and it arrives with scratches would you accept a gift card on your next car purchase They don’t care about their customers so maybe people should stop buying from them.
Selwa
August 19, 2024
Terrible customer service
Terrible customer service. I purchased a play mat with a defect and they only offered me $20 store credit. I wasn’t even able to exchange it and I sent them a video too. Not worth spending a penny there.
Samita Smith
August 13, 2024
Terrible Customer Service
I purchased an Educational Tower for my son. Two of the parts are very obviously defective. I am being told that, because I placed my order over 30 days ago, there is no solution. This is completely unacceptable. I paid for a product that is not as advertised. Cocovillage sells products for young children, who are growing quickly. It is very common for parents to buy products in advance. The defective parts should be replaced when available. Very disappointed with this customer service.
S M.
April 16, 2024
Cute looking but excessively bad quality!
Cute looking but excessively poor quality products made in China sold for a premium price. Bought several items from here, all flimsy. The playkitchen was incredibly flimsy from day one (shelf that is cardboard thin and the “oven” door who’s screw doesn’t even remain screwed in as the material is so cheap and completely fell off within a week (note this is a part that comes pre-assembled from the factory!). Contact customer service and they’ll give you terrible options such as a partial in-store credit on a future order. Meanwhile I paid for a dilapidated product I can’t use properly! I demand a full refund to my credit card or a replacement.After much back and forth, they agree to a replacement. 6 weeks later and still no sign of a replacement.
Amanda
January 19, 2024
Refuse to Honor their Policy
Awful experience. Received their dollhouse that had improperly pre-drilled holes in the sides causing it to be unlevel, and screws that have started to punch through the sides, not only compromising the aesthetic of the toy, but also the safety where it could collapse at any point when being played with. Despite their online policies stating that they would replace the defective parts or piece, they refuse to address the issue, and have only offered a nominal gift card or refund, still not resolving the issue with our very expensive purchase through their store.
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