coffeebean.com Reviews
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Join 56+ users reviewing The Coffee Bean & Tea Leaf. Read verified ratings and real customer experiences on coffeebean.com before you order.
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1.8 / 5
Average user rating
56
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for coffeebean.com.
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coffeebean.com Reviews
Read real experiences from customers of coffeebean.com.
Brands may not incentivize or pay to hide reviews.
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RonaldYork
January 28, 2026
This company sells fake gift cards…
This company sells fake gift cards through ZIFT, and then won't honor them on their website. They tell you you have to use their app which is only good for local purchases and is broken anyways. After days and many exchange emails you'll get no help at all from them, they're just scammers, and if you sign up with them be prepared to start getting spammed and non-stop at your email address. This is a horrible outfit stay as far away as you can.
Jeanne
August 21, 2025
Practically impossible to get resolution from customer service.
If you have an issue with the site or a subscription it's a chore to get a resolution.They sent me a discount code that does not work. Four days of back and forth with no resolution. They ask me the same questions that I've already given them the answers to. I work on the backend of a Shopify site. I know how easy it would be to just create a new code for me.I'm also trying to cancel a subscription. When you sign up, they suggest that you just click cancel. Not true. You email them. I've resent the email several times over the past week with no response.
Mitchell
August 13, 2025
Horrible customer service
This company automatically enrolled me in a subscription. You can't cancel on the portal. I tried doing via email. They said it was canceled then charged me....then again agreed it was canceled....then charged me again. Do not do business with them....your money is not safe. It's still ongoing even though they agreed in writing I have no subscription.
Center Stage newcome
May 7, 2025
The coffee cup folded in half when I…
The coffee cup folded in half when I attempted to remove it from my vehicle, spilling scalding, hot coffee all over my left hand and the seat of my truck!Simply a horrible experience, I will never ever go back to this place!!!!!!!!!
Malik Uzair
April 1, 2025
the order came in a very short time and…
the order came in a very short time and the service was very good thank you zariyab
Jeff I
December 17, 2024
Beware of their gift card!!!
I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I live in New Jersey, and when I tried to order coffee online using my gift card, the website indicated that the company doesn’t deliver to my address. When I contacted the company, I was told that I needed to use the gift card at a physical company location. However, the company is California-based, and has no East Coast locations.There was no statement or warning provided by The Coffee Bean company indicating that they didn’t ship to New Jersey. Moreover, the company has no customer service number—you cannot connect with a human being there. You can only email with them, and the email responses I received basically told me, in a fake polite manner, “go eff yourself.”
Harrison Ed
December 13, 2024
Absolutely the worst customer service
Absolutely the worst customer service. Great drink but good luck if you have any issue.
pac
September 22, 2024
extremely less than poor
extremely dissatisfied with online store orderordered four canseach can delivered was dentedeach can was dented in a different placedid not order dented canswas not informed dented cans would be deliveredwas not asked if i wanted dented canswas not given a choicecbtl emailed an apology but neither compensation nor resolutionwrote they hoped i would order in the futurewill not order againwill not step into storefrontnever again
AZDesertgirl
July 2, 2024
Hacker’s steal email addresses to send phishing via PayPal email!
I have patronized this local store, near my doctors office, three times in the last week. I liked their herbal iced teas. But today, I realized that a phishing PayPal email transaction (fraudulent one!), arose from the Jollibee corporation The Coffee Bean & Tea leaf! When I tried to download their app for points and coupons, my iPhone advised me NOT TO PROCEED. I didn’t, but tried logging in through the website. I reported this to the local store but the drive up girl said I needed the app for their 50% off on Mondays after 12:00. Her eyes got big when I told her of my experience! I asked her for their corporate headquarters phone number. She didn’t know it; but it’s in California. What a nightmare! This corporation is all over the internet for how its website had been hacked. I can’t even reach the company to talk to a human. Hackers are everywhere, but I don’t need to patronize this company any longer.
Scott Petersen
May 17, 2024
Unique Coffee Chain
Really like this Coffee Chain. They have many locations in Southern California, and offer different choices from Starbucks. I really like the hot tea lattes, something you can't really get at Starbucks. The only issue is they are limited geographically, so you have to live or visit in very specific areas. Very good mobile ordering and overall friendly staff. Only complaint is their app, everytime they do a update I lose my login.
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