converse.com Reviews
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1.7 / 5
Average user rating
1426
Total reviews
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converse.com Reviews
Read real experiences from customers of converse.com.
Brands may not incentivize or pay to hide reviews.
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Ann
February 9, 2026
Bad quality
The quality for the shoes is really very bad. I spent almost sgd 80 to purchase a pair for my girl to wear to school. The sides of the shoes already torn after wearing for a month. Previously I bought a pair of shoes with no branding for sgd 40 and it can even last for a year. I will not purchase this brand anymore as it is not lasting.
Lachlan Richardson
February 1, 2026
Shoes sylish
Shoes sylish, but not as durable as i would have liked They gave a refund without question.
T
January 7, 2026
Had to chase refund - why?
Please can you advise why you think it is acceptable for the customer to have to chase a refund 3 weeks after the item was delivered back to you? Why should this be the customer's responsibility? It should be automatic. If I hadn't checked my bank account I would have lost my refund. When I asked customer service about this their reply was: "The system failed like all systems do from time to time." That is not a valid or plausible response.
Pete Parker
January 3, 2026
Wrong order shipped #35900063
Ordered a pair of leather, waterproof black hitop converse in the sales after Christmas 2025. I received a delivery quickly: within a week which was brilliant I thought but sadly this was premature glee as when I opened then box they had sent me the wrong style of converse NOT WATERPROOF! They were all black ✅ & size EUR 40, UK7 ✅ BUT not the boot style which I ordered in the sale. I called the Customer Support Telephone ☎️ but due to National Holidays in Germany 🤔😵💫 Converse Offices where closed until 02.01.2026. I now have to wait for their investigation into what has gone wrong.
HH
December 31, 2025
False advertising
Purchased a pair of converse custom shoes for my son as a Christmas present. Knowing he has a wide foot, and not sure if the converse wide style would fit (and not being able to try wide sizes in town due to no one selling wide converse shoes) I triple checked the return/exchange policy. No where did it have a caveat that you could not return the custom orders. Even now, after I tried to return the shoes due to not fitting, there still is no mention of not being able to return customs. Apparently, their policy changed on custom returns 9 days before my order, however this was not mentioned on their website, which to me is a very bad business practice bordering on fraud. So now I am stuck with a $100 pair of paper weights.
APPEARANCE
December 26, 2025
I returned my package....still waiting…
I returned my package....still waiting for the refund since on the 19th......why are they even ignoring us.....I'm so disappointed with this company 🙄
It's moi!
December 16, 2025
Evri STOLE my Converse…
Update 18Dec25 - Sadly I did not/have not received my order, but I am pleased with Converse management of this in advising an investigation will start, a refund will be given and a good will gesture discount for a next purchase. Unfortunately, as long as Converse use Evri, I wont purchase directly from their website. Thanks Vega, for your support today. I think Evri have STOLEN my Converse order! (I will update my review and apologise if I get my order!) That being said, this review is not about Converse rather a review to encourage more retailers like Converse to strongly consider boycotting Evri as the preferred couriers of their goods (which are overall not cheap!) until they can get their act together! I ordered from Converse on the 6th Dec, and since the 10th Dec, after Evri confirming they have my parcel, the tracking updates have ceased! And as we know that AI bot is just going round and round in circles. I contacted Converse yesterday 15/12/25 and it is clear from the advisors response, they are perhaps used to hearing this and simply stated, give it one more day and call back, we will refund you! I mean that's good and all, but Evri are taking the mickey out of both retailers ad customers and I submit they are not fit for purpose.
Kiran Mistry
December 11, 2025
Very poor customer service
Ordered 2 pairs of shoes.Order status showed package had left their facility and courier status was showing that it was awaiting the package - the status did not update for 12 days & all they offered was a refund that could take up to 8 days without even offering to try and locate the package or send an express replacement
Chef Tsang
December 10, 2025
Manufacturing faults in the shoes
I ordered a pair of pure white converses direct from them and when the shoes arrived one of the rings of the laces part was silver and not white. It's clearly a manufacturing issue but when contacting converse they said I would have to send them back, but I would have to pay an extra £5.50 to return them which is ridiculous. How can such a big company treat people like this and it was supposed to be a Christmas present.
Victor Lam
December 9, 2025
Chuck Taylor All Star Loafer - Poor Quality
I purchased a pair of Chuck Taylor All Star Loafer and wore them four to five times. There is a plastic layer on the outsole peeling off.
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