coros.com Reviews
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1.9 / 5
Average user rating
110
Total reviews
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coros.com Reviews
Read real experiences from customers of coros.com.
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Kenneth Osborne
February 27, 2026
Ticket number 443001 and 480324.
Ticket number 443001 and 480324.Bought the pace 4. A month later after been in contact with their customer service for 2 weeks I figured that regardless of whatever setting they asked me to try my crown is faulty. Dealing with customer services this was confirmed when they assumed the setting was wrong when I showed them a video of the constantly changing screen from the slightest touch of my sleeve. They just continue to say they’ll discuss it with whatever team and get back to me. I’m looking for a refund. I’ll stick to Garmin in the future as they have a reputation for fixing and replacing things quickly.Reply: Replacement was offered after weeks of messaging back and forth. It was offered after I had decided to return the watch. The condition of the offer was that if I wasn’t satisfied nothing further would be done. No one would accept a replacement under those circumstances. I want to make that clear.
Customer
February 26, 2026
happy with coros
I bought a Coros Dura and then a Coros Apex 4, replacing my Suunto Vertical. I’m very happy with the products and the software too – it’s in a different league to what Suunto used to offer me... It’s just that I find them a bit ugly to look at, and the default screens in sport mode are rather absurd and counterintuitive, but fortunately you can customise them. Customer support always responds and resolves any issues. Thumbs up.
customer
February 19, 2026
2 DOA watches with no communication
I purchased the Vertix 2 from a reputable shop at the end of December 2025. The watch came DOA (meaning the watch never turned on) despite troubleshooting. I received a replacement watch from that same shop only for it to also be DOA after troubleshooting. It’s been 8 BUSINESS days since I reached out to COROS (2/9) and have yet to hear back from an actual person.Given my experience with two DOA watches, the lack of communication on when my issue will be addressed (let alone resolved), and the poor ratings on trust pilot, I am losing faith in the brand.I chose this watch specifically because it was marketed as a climbing specific watch and I was really looking forward to putting it to use, but it’s going on 2 months with no watch. I understand they probably have a high workload, but I am concerned about not only a poor product but poor customer service.UPDATE #1 : a COROS rep contacted me the same day they responded to my trust pilot review. They sent me a free charger adapter that was delivered and tested on 2/26 and I informed them that after 2 hours of charging, the watch remained completely unresponsive. It is now 3/4 and I have yet to hear from anyone about a replacement watch.UPDATE #2: a COROS rep (Christian-thank you for your help!) who had been working with me on my case, emailed me on 3/5 requesting additional information to confirm my watch was defected and offered me the Vertix 2S as a replacement watch. I received an email confirmation that my claim had been placed in the queue on 3/8 and I received a shipment confirmation today (3/9).Although the process took a month and I’ve been without a watch since the end of December, I appreciate COROS replacing my defected watches with the new Vertix 2S and look forward to putting my new watch to use.ticket #470714
Archie Wilson
February 16, 2026
Every aspect broke 1 month post warrantee
I really wanted to love the PACE 3. I chose COROS because of the brand’s reputation for performance and reliability.Unfortunately, just one month after the warranty expired, the digital dial stopped working. It still physically turns, but it no longer registers any input. Shortly after that, the touchscreen also stopped responding, which makes the watch almost impossible to use.On top of that, the battery performance has suddenly become terrible. In a single day it dropped from 65% to 12% with very light use. That is nowhere near the battery life I experienced previously, and far below what you’d expect from this type of device.I contacted customer support and followed all recommended troubleshooting steps, including resets and cleaning, but the issues remain. While communication was polite, the outcome was disappointing given the watch has effectively failed just outside the warranty window.Experiencing multiple hardware failures so soon after the warranty ended is extremely frustrating. For a watch at this price point, I expected far better durability.Based on my experience, I can’t recommend it.Case 467630
Sunny Twelker
February 10, 2026
Watch not accurate and the worst customer service experience
Exactly what Jack said. Horrendous customer service- the worst I've ever experienced. They mostly use AI and all by email. Over 1 mos now back and forth over a barometer issue that has been consistent since purchase. They've had me repeat the same steps multiple times. They even sent me a google map of an outdoor activity which I had completed and recorded which proved my watch was off by almost 200m but my alltrails map was accurate! They refuse to repair/replace under warranty. Shameful and unacceptable for an expensive watch that I can't even use for outdoor activity. Just had a friend ask for a recommendation for a watch. needless to say I told them to avoid Coros
Richard Hughes
February 10, 2026
Corus pace 4 - AVOID
Corus pace 4, terrible watch, charging being a nightmare. Constantly disconnecting. Slightest touch to the screen and flicks through different settings by itself. AVOID, only place for this overpriced pile of junk is the dustbin and looking at other reviews most are having the same issues.
Caryn Ng
February 8, 2026
I’ve been facing ongoing problems with…
I’ve been facing ongoing problems with my COROS PACE 3, especially after logging hot mat Pilates workouts. It keeps going into a diagnostic/debug screen and then won’t respond to any controls. I raised a ticket, but it’s been five days with no solution and no one reaching out. Really frustrated with the support — this might be my last COROS watch.Ticket number #467626Update as of 23 Feb: It has been over two weeks and the ticket remains open with no resolution. I’ve repeatedly been asked to restart both my watch and phone to reset the Bluetooth connection and attempt pairing again. I’ve already done this countless times, but the issue persists. But still..terrible customer support!
Lucia Lemos
February 4, 2026
Problem solved!
Update 17/02/2026Okay, it’s only fair that I come back and give my feedback. There was some initial runaround with back-and-forth emails, but after my last comment and providing all the data they asked for, I received a brand-new Coros Pace 3! I’m very satisfied! My suggestion is: keep everything—the box, invoice, warranty... The watch is great, very user-friendly, and I really missed having it in my daily routine. Thanks for the support and for resolving my case.My watch has stopped working and is still under warranty. I am extremely disappointed with the support experience so far.I have contacted customer service multiple times (over 10 emails) and have already provided all requested information, including:Proof of purchase / invoiceWarranty detailsVideo showing the issueSerial numberCustomer numberFull name and addressDespite this, I continue to receive generic responses asking me to clean, restart, reset, calibrate, or troubleshoot the device. I have followed all of these instructions multiple times, and none of them have resolved the issue.At this point, I feel like I am only receiving automated responses and that no one is actually reviewing my case or the information I’ve already submitted. This has been very frustrating and disappointing.My ticket number is 465465. All documentation has already been sent by email. I am requesting that this case be properly reviewed by a support agent and that a clear solution be provided, whether that is a repair or replacement under warranty.I look forward to a proper resolution.
george allner
January 31, 2026
Watch doesn’t sync with any app…
Watch doesn’t sync with any app especially Strava. Customer service is non existent!
David Glass
January 26, 2026
Attractive Price but Not Outdoor Ready
This is a great watch at an attractive price point, but it isn't as durable as a sports watch should be. Within the first week, the rear sensor panel cracked, despite my having only taken it off to shower. I’m still not sure how the damage occurred, but it has significantly impacted the heart rate and altimeter functions. While I enjoy the watch, it may be worth spending more on a rugged model that can better handle daily wear.Update: After 1 month, the watch completely failed. After numerous back and forths with Coros support, they determined that the battery lasting only two days, the intermittent vibrations, and the failing buttons all stem from the cracked rear sensor glass. While the price point makes this a serious option, I'd be hesitant to trust Coros again
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