cottonon.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 424+ users reviewing Cotton On Group. Read verified ratings and real customer experiences on cottonon.com before you order.
Related articles
1.8 / 5
Average user rating
424
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cottonon.com.
Brands may not incentivize or pay to hide reviews.
cottonon.com Reviews
Read real experiences from customers of cottonon.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Aaminah Hussain
January 31, 2026
i ordered a book you sent me someones clothes?!
my partner ordered me a little red 2026 planner that was on sale for £3 as i always used to use typo stationary since before their physical stores shut down.Well a package from cotton on just came and its addressed to a random woman 'Jodie Collins' containing size medium violet pyjamas???? who the hell is Jodie??? why do i have her clothes??? where is my planner??my partner warned be before buying saying that he does not trust the reviews and i said surely not and told him to get it anyways. genuinely what the hell. im never doubting the poor boy ever again he was dead right not to trust you! and poor jodie wont be getting her pyjamas :(
TJ
January 27, 2026
Absolutely abominable customer service
Absolutely abominable customer service. I have been so specific about my problem, even offering my own ideas for solutions, and they just keep asking me for the same information over and over, telling me they'll get back to me and then closing my enquiry. The communication is so unprofessional I swear I'm being pranked. They literally signed off an email with "toodles".
Shona Paterson
January 26, 2026
Prices displayed are misleading
We visited Cotton on yesterday at Manawa Bay. Signs above the jeans had the price at $15. The fine print stated 'when you buy 2 tees". Wasted significant time queuing to try jeans and tops on. Another massive queue to checkout. Total for jeans and two tees came to over $110. The assistant informed us the tees had to be the ones on a display shelf below the tees. If that had been on the sign it would have saved us all that effort. Walked across to Glassons and everything was clearly marked with its actual price, staff were far more friendly and looked like they actually enjoying their job. We wont be shopping at Cotton on again. Very disappointed.
Samantha n Bryan Walker
January 7, 2026
Sexist
Hello, not sure if anyone will get this but I hope it finds the right person. I will never shop with this horrible company again. My husband was toyed around by this unprofessional company. He applied for the store manager position at Carolina place mall. He got called by the store manager, Aisha, to set up an interview for the position. He came in for the scheduled interview on his only day off. The manager wasn’t there and they told him she’ll be there in an hour if he wanted to wait. So he did. He came back to the store and she still was not there. My husband asked the associate if this was normal and everything was okay. The associate told her this store is in such bad shape and they need a manager who cares. The associate told him he doesn’t know when Aisha will be there so he left. It took up about 4 hours between driving there and waiting for the manager. He reached out to the district manager to let her know what was going on. He was super interested in the position and wanted to make sure they knew he didn’t blow off the interview. The DM was super apologetic and told him that girl isn’t supposed to hold interviews because she’s on her way out anyways. They told him she’d call to set up a proper interview later and don’t answer Aisha calls. Aisha called twice and he did not answer. Later that evening he got a call from the recruiting person that they weren’t going any further with him. They’re looking for someone who is good with women and children. He’s a father of 3 and is the kindest man you’d meet. They didn’t give him a proper interview because he’s a man. This is a sexist company. He has decades of management experience and has turned companies around that he’s worked for. From what I’ve heard about this store, cotton on missed out big time. That was last month. Now today, he gets a call from that same bum manager to set up an interview for a part time key holder. What a slap in the face. I will never shop at this sexist, unprofessional store again.
Karen M
January 7, 2026
Great service
Great service, love my new bag, people must just come on here when they have a problem for the star tating to be so low, thank you very much
sonny bishop
January 6, 2026
Appalled by their customer service…
Appalled by their customer service after waiting on the phone for 45minutes the call just ended…I purchased 4 cotton vests and they all shrunk drastically after the first wash and now I want a refund I can’t seem to get in touch with them.Contacted my bank to sort the matter out.
Miki
January 3, 2026
Disappointing in-store experience
I recently visited the Cotton On store on a busy Sunday early this year and had a disappointing experience at the checkout.While waiting to pay, my friend and I were left standing for an extended period as a staff member continued a conversation that appeared unrelated to serving customers. We were ready to check out and hoping to leave promptly due to the crowd, but no assistance was offered, nor was another staff member called to help.When we finally approached, the response given was simply that they were “doing customer service,” which felt dismissive rather than helpful in the moment. The issue wasn’t the wait itself, but the lack of awareness and prioritisation of customers who were clearly waiting to be served.I usually enjoy Cotton On’s products and appreciate the brand, but this experience stood out due to inconsistent service. I hope the store can improve staff attentiveness during busy periods so customers feel acknowledged and respected.
Anthony Carveth
December 30, 2025
Recommendation for Cotton On.…
My daughter bought Xmas clothing gifts from Cotton On for my wife and I and regrettably got the wrong sizes. As she is away on holiday and is not a Cotton On member, we checked the Cotton On site and found that we could exchange the items for the correct size without the receipt. We were delighted and went to Cranbourne Cotton On, where we were told there was a change of policy and they would not change them. I decided to try again at Fountain Gate. As an 81 year old, I was hoping for help and fortunately I was attended to by Didi who could not have been more attentive. She tried to find if receipts were available but when I explained that they weren't she checked stock and allowed the exchange. I am delighted and wish to commend her for her patience and professionalism. Tony Carveth
Manveen Kohli
December 28, 2025
I bought Bondi Everyday 7/8 Tight in a…
I bought Bondi Everyday 7/8 Tight in a black color a month ago. This time, the fabric is so thin. After just wearing for half an hour or so, noticed that the stitching is coming off. I really liked these leggings in the past and own quite a few of them. But its highly disappointing this time, the quality should be maintained, it looks like cheap quality.
Emma
December 23, 2025
Horrendous customer service!!
Horrendous customer service!!! They picked up my package as it was dropped off at the wrong address (full of Christmas gifts which I ordered well over a month ago) & for some reason are refusing to resend it and are saying it's now "out of stock" even though they physically have my package all ready to go. They disconnected their phone line & it's near impossible to get a reply via email. In the process of trying to get a refund now which they make very difficult to do so - will never use their online services again that's for sure!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).