coursera.org Reviews
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1.3 / 5
Average user rating
1181
Total reviews
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coursera.org Reviews
Read real experiences from customers of coursera.org.
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Firat Sevil
April 12, 2026
Modern day scam artists
Modern day scam artists. Stay away.
Ethan Johnson
April 10, 2026
Buyer beware
Buyer beware! This is a very fraudulent company. They charged me for a full month right at the end of the free trial, even though I made it clear that I did not do any of their classes, had already cancelled, and was unable to do any classes. They also charged me without any notification or reminder. They then refused to refund a full one month fee, and made it impossible for me to state my case with a real person. I’ve never experienced this type of situation before with any company.
customer
April 10, 2026
Extremely poor customer service
From the outset the support has been shockingly bad. I cancelled my subscription because the platform is really poor. I have then been charged a monthly charge as a course was taken in the trial period so your company have continued to charge my CC after cancelling and refunding the plus subscription. When I requested a refund they refused outright and said it was my fault. Nothing in the guidance or the communications said this would happen. You are deliberately charging people unfairly by not making the T&Cs clear. Your company would never get away with this kind of behaviour in the UK thankfully. This is still unresolved as far as I am concerned and have approached my CC vendor to raise a dispute. Your customer service sucks and I will be posting this review wherever I can to raise attention to the fact you are conning customers out of unfair subscription charges.
Sudo Yum
April 10, 2026
Charged after requesting cancellation – support delays ignored
I requested to cancel my subscription on March 7 and clearly explained that I could not access the account to cancel it myself. This is why I contacted support in the first place.Despite that, the subscription was not canceled, and I was charged again on March 24.Support later acknowledged my cancellation request date but still refused a refund, citing their policy about canceling during the trial period. This completely ignores the fact that I had already reached out for help and was relying on their support team to act on that request.From my experience, the delay in handling my request directly resulted in additional charges. I did not use the service during this time.It honestly feels like they purposely delay resolving customer tickets so they can continue charging, and perhaps even rely on this as an additional income stream.If you plan to cancel, do not rely on support to assist you. Make sure you cancel everything yourself immediately, because delays can cost you.Very disappointing experience.
jessica BOSSEAUX
April 8, 2026
Very poor experience
Very poor experience. The customer service was unhelpful, and my concerns about inaccurate peer-review feedback were not properly addressed. I was told to resubmit, but no one clearly explained why I had failed or why some comments did not match the actual content of my assignment.This seriously undermined my confidence in the value of the certificate. If peer reviews are not properly checked for accuracy and fairness, then the credibility of the whole process is questionable. It also raises wider concerns about how reliable this type of assessment can be when there is so little quality control.Because of this experience, I would not trust the value of any certificate issued through this system.
S R
April 8, 2026
I mistakenly signed up for a trial…
I mistakenly signed up for a trial subscription that I thought was free. It expired and Coursera charged a credit card that was on my account that I was not aware of. I noticed the charge right away and contacted them to request a refund in the amount of $51.94. I cancelled the subscription online after I realized my mistake. Coursera is refusing to issue me a refund. I admitted my mistake and contacted them the day after the trial ended but they are unwilling to grant me a refund. I have notified my bank and another consumer institution to ask for help in obtaining a refund.
Paul
April 7, 2026
Consumer fraud is Coursera‘s business model
Coursera uses AI, not humans for all customer communication. Coursera doesn’t have phone, email, or chat so here goes.Coursera debited my bank account for 17 months after I canceled my subscription. I tried to contact Coursera with their contact form five times, but Coursera closed all five of my inquiries without a response. I also learned that Coursera IS NOT accredited by the Better Business Bureau. Coursera doesn’t have a customer “support team” that’s been available to me unless you consider an AI Bot that goes by the name of “Cora” their “support team.”“Cora” doesn’t do “her” job, except to email me a question about the type of subscription it was after I submit the contact form, and then “she” emails me a two question survey asking me how my experience was… after “she” closes my ticket without the courtesy of providing me a response to my issue. Apparently those two functions are all that “Cora” was ever programmed to do. Coursera management needs to issue a warning to Cora for “her” performance, and outline expectations and corrective actions.The only way I could figure out how to reach Coursera is on social media. After I posted my story on a Coursera LinkedIn post they finally sent me a message stating that they are only willing to refund 6 of the 17 months I was wrongly charged – because their program won’t allow them to fully refund the charges. I’ve contacted the State Attorneys Office.
CC
April 6, 2026
Terrible experience with this platform
Terrible experience with this platform. Their customer service is trash. They are unhelpful and not understanding. Do not waste your time with this company.
Matthew Clark
April 5, 2026
Very disappointed in the customer…
Very disappointed in the customer service. I was interested in what the courses offered, signed up for a trial and then decieded to cancel. I cancel the trial and then because I had enrolled in a course they charged me for the course seperatly and talking to there support they just flat out said no and disconnected. No discussion.
Amed Safar
April 4, 2026
Please don’t make the same mistake I…
Please don’t make the same mistake I did and give this website a chance, they are awful, most of the new content is pure ai trash, the customer service teams stinks
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