cpap.com Reviews
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4.5 / 5
Average user rating
1117
Total reviews
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cpap.com Reviews
Read real experiences from customers of cpap.com.
Brands may not incentivize or pay to hide reviews.
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Mark Indrebo
February 7, 2026
Bait and switch
Bait and switch. They advertised a GREAT price on Facebook, but when I followed the link, it showed up with a much higher price. I contacted Customer Service via chat, and even included the advertisement I followed. Although they said the ad was a valid one, they refused to sell it for that price. I'm guessing they hope people don't notice the extra $50 or so?Ended up buying elsewhere for a price within a buck or two of the price CPAP.COM advertise, but refused to honor.
Donna Hitz
January 28, 2026
Easy easy easy!
After screwing around with a major sleep center and 3 different suppliers of cpap equipment and hours on the phone mostly waiting to speak to a human, I went to the Cpapshop website, ordered my mask and supplies and was done in 2 minutes. I will need to submit the receipt to my HSA for reimbursement but I am so happy to be done with the whole episode. Thank you CPAPSHOP.COM
Susan Felter
January 19, 2026
I highly recommend
Working with Tiania who was very helpful...Thank you!!!
Sue Taylor
January 10, 2026
I have the N 20 ResMed mask with nose…
I have the N 20 ResMed mask with nose piece. This was recommended more for those with allergies. Unfortunately, after I received it, the nose piece will not come off for cleaning. I’ve tried for 30 minutes and cannot get it off and I think it’s just a piece of cheap China crap.
Ben
January 5, 2026
If you like thieves and liars
CPAP.COM is a bunch of thieves and liars. They promise quick delivery but take nearly a week “to process” your order. Leaving you with a mess. Not a "Next Day" option at all. Lie #1.When they make a mistake, they don’t charge you your original price, that charge for an item 33% more than the original for the same item. That's what thieves do--over charge you when they make a mistake. FIND SOMEWHERE ELSE TO DO BUSINESS!!!
Jason Frank
January 2, 2026
Replacement policy is terrible
I bought a cpap from cpap.com a little under a year ago. The heating function stopped working, reading "system heating fault", so I'm not able to use the humidifier function. Because of that, I get nose bleeds and spend most days feeling like I have bad allergies because my airways are dried out. I've talked to, no less than 5 people at cpap.com and the best resolution I can get is that I have to send in my machine to Resmed to get fixed and it'll take 6-12 weeks. I asked what I'm supposed to do in the meantime for possibly 3 months. It's a medical device, I stop breathing 47 time an hour and my blood oxygen drops to 73. Their answer was to buy a new one for $400 so I would have a backup. They don't offer loaners or any other alternatives. I find this unacceptable. If I buy a car and it's under warranty they give you a loaner while it's getting fixed. Again, this is a medical device not a kitchen appliance. Even after trying to talk to a supervisor, which called back once and left a message but when I tried to call her back, multiple times, it went to voice mail and she never returned my calls.
William Steinhoff
December 1, 2025
Buyer beware cpap.com accept payment…
Buyer beware cpap.com accept payment prior to letting customers know the prescriptions are required.
David Derusha
November 5, 2025
Brandy, the CPAP.com customer service agent, was absolutely incredible.
Brandy, the CPAP.com customer service agent, was absolutely incredible.I accidentally ordered two machines on separate orders after misreading my prescription and bought a CPAP instead of a BiPAP. Diego in online support did a great job canceling those orders quickly — excellent service there as well.But when I spoke with Brandy, she truly went above and beyond. She guided me through my options, explained what has worked well for other customers, and took the time to make sure I selected the right equipment. She even waited while I cut out the mask-sizing template so we could confirm everything would fit properly.We spent about 45 minutes on the phone reviewing my setup, and she was patient, knowledgeable, kind, and never rushed me — even through all my rambling. It's rare to find that level of care these days.I’ve been a CPAP.com customer for over a decade, and it’s service experiences like this that keep me coming back. Thank you, Brandy — and thank you CPAP.com for having such amazing people on your team. I’m looking forward to receiving my new machine and mask.
Jason W
October 31, 2025
Absolutely the BEST
Absolutely the BEST, great pricing & Most Caring and Knowledgeable Customer Service Team out there!!! Spoke to 2 different team members on 2 different calls, Camyatta & Crystal... the honesty, patience, and sincerity are hands down the best =)I HIGHLY RECOMMEND CPAP.COM.CPAP.COM... thank you so much for being there in our time of need, Jason
Dee Bragg
October 21, 2025
The best customer service!
I have been a CPAP user for a decade and have used CPAP.com quite a bit when the medical equipment supplier that my insurance would cover was horrible. The service through CPAP.com has always been wonderful. Recently, I wanted to try a newer mask that I hoped would end my problem needing to use my nasal mask and a chin strip. The new mask was a complete flop. I called CPAP.com and within 5 minutes of speaking with an agent, I received an email letting me know that a refund was being processed. Thank you for the GREAT customer service!
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