cratejoy.com Reviews
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3.3 / 5
Average user rating
217
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cratejoy.com.
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cratejoy.com Reviews
Read real experiences from customers of cratejoy.com.
Brands may not incentivize or pay to hide reviews.
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Vicki D.
April 4, 2026
Zero Customer Service at Cratejoy
Ordered a three-month keto snack subscription through Cratejoy as a gift and the recipient only received two of the three boxes. Since Cratejoy makes it impossible to interact with a human when there is a problem, and since their ai system never responded to my several complaints, the issue was never resolved. Do not use Cratejoy.
Sierra
April 3, 2026
Hit or Miss Experiences
I ordered 2 subscription boxes from 2 separate distributors. One shipped rather quickly, and my youngest son was extremely happy with it! Working on the activities together was great bonding for us (a cooking box).The box for my oldest son, a Pokemon box from a separate distributor, did not ship until I wrote Cratejoy support and repeatedly requested a refund. Even then, the distributor did not send a tracking number for the box they finally said they had shipped. It took a month before the distributor replied at all with any sort of status update.Though I am highly disappointed in the lack of communication from the Pokémon box distributor, I am thrilled with the I'm a Chef Too box, and with Cratejoy's support team. Zara, in particular, was very understanding and communicative!
Andreina Villar Jovanovich
March 23, 2026
Great customer service
Great customer service. Zara was amazing and went the extra mile to help.
Ann Steel
March 23, 2026
Great customer service
A great experience with customer service, Zara went above and beyond! There was a glitch in one delivery but it was solved very quickly with her help. Thanks!
Eric
March 22, 2026
Reoccurring bill that I can't stop!!
I ordered a 3 month subscription that ended in December. But I was billed again in January. Spent some time working with human resources. Was reimbursed for January. But I was charged again in February???
Laura Chevrier
March 22, 2026
Gift subscriptions
I had many questions about how gift subscriptions worked, and Zara Smith was extremely helpful. She responded promptly to my questions, and offered to do more research on my behalf. Thank you Zara
Jackie Collins
March 20, 2026
Purchasing was easy
Purchasing was easy. I found what I wanted easily, and had no problems completing the transaction. There were a couple of issues with signing in and contacting the seller, but Zara was a great help, and the seller responded when they finally got my message.
Dawn
March 18, 2026
Wow! They excel at customer service
Wow! I have never been so pleased with customer service. I had a small issue and it was rectified quickly. The customer service was helpful and friendly, they went above and beyond to make sure I was satisfied with the outcome. I have ordered in the past as a subscription box makes a great gift for those who are hard to buy for, and me of course! I will continue to be a repeat customer. Dawn
Nancy
March 17, 2026
My daughter loved her Wild Woman Boxes
My daughter loved her Wild Woman Boxes! It was a nice unusual gift for her for Christmas! I love to support small businesses whenever I have the chance. The only issue I had was when I first ordered, my daughter and I both were under the impression that it was one box, and that's what I paid for in December. I was shocked in January when I was charged for another box, and found out that I would be charged every month until I canceled. I thought that was misleading. I reached out and received excellent assistance from Zara, who explained. I ended up being okay with getting 3 monthly boxes before canceling. Zara helped me through that as well. I had difficulty with canceling but I immediately got assistance from Zara. She was great. I will order again because of her quick response. My daughter really loved the contents of each box!❤️
Mark Becker
March 17, 2026
Did not want, support is useless
Received an email about an upcoming charge for a subscription that I never wanted and certainly did not want to renew. Contacted support because upon checking the site, there was no subscription showing (I wanted to see if the email was spam). Support said they'd look into it, but they never followed through and then, conveniently enough, the subscription renewed during their negligence. Never order from Cratejoy.
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