crocs.com Reviews
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1.4 / 5
Average user rating
1690
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for crocs.com.
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crocs.com Reviews
Read real experiences from customers of crocs.com.
Brands may not incentivize or pay to hide reviews.
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Annoyed customer
February 4, 2026
Worst company I have ever dealt with!!! AVOID!!!
Spent over 1 hour on live chat!It took 20 mins just to speak to a human!Took the agent 5 minutes in between every reply!They don’t have a phone line unless you want to pay for international calls!!!Absolutel nightmare if you need to return an item?They can’t send simple QR CODES - it’s 2026! - C,MON!So need a printer - who has a printer unless you work in an office!!!I haven’t even sent return back yet as I know that is going to be a further HEADACHE TRYING TO GET A REFUND FROM THEM!!!I WILL NEVER USE THIS COMPANY AGAIN - AND WILL ONLY ORDER MY CROCS FROM “NEXT” - WHO ACTUALLY OFFER REAL AMAZING CUSTOMER SERVICE!£60 down the drain as the hassle of returning and fighting to get a refund just won’t be worth the stress and time! They know this and that’s why they make it so difficult to return and get a refund!AVOID at ALL COSTS!!!
Eyad Alnaeb
February 2, 2026
I ordered clog on-line and made…
I ordered clog on-line and made payment, the following day, I get an email that the order has been cancelled, no reasons given, no more information about refund. I check on-line the item still there! Contact customer service, AI has general answers and unable to answer specific order! In addition, after 3 days, the item still available in most sizes, so many people will be ordering and making payments, to learn the following day that it is cancelled, then they keep your money until it refunded!!! Disappointed!
As
February 2, 2026
Received email saying they had…
Received email saying they had cancelled my order! No apology or anything as to why? Very unprofessional and rude! Will not shop with them again.
Júlio Czar
January 31, 2026
Disappointing customer experience
Disappointing customer experience. I was sent the wrong item and still had to pay for both the delivery and the return shipping, even though the mistake was not mine.Being left out of pocket because of a company error is extremely frustrating. I would expect much better customer service and responsibility from a brand like Crocs.I wouldn’t recommend it at all.
Ja Tavia Stoot
January 30, 2026
Absolutely horrible experience
Absolutely horrible experience. Crocs acted as if I never returned my order, even though I had proof of the return and they confirmed they received it. Despite that, my refund was denied.Their policy feels like it’s designed to hold your money and hope you eventually give up or forget about it. Customer service was unhelpful and dismissive, even when presented with clear evidence.I will never purchase from this brand again. For a company this large, this level of incompetence and lack of accountability is unacceptable. Save yourself the headache and shop elsewhere.
Sid
January 29, 2026
Terrible customer service
Terrible customer service! Shipping late no response. Avoid at all cost to save headaches from this company. Real talk.
SOPHIE PERREN
January 27, 2026
If I could give a zero I would
If I could give a zero I would - rubbish customer service
Joshua Chittenden
January 25, 2026
Awful customer service
Bought my partner some crocs as a Christmas present, unfortunately they didn't fit and needed returning. Due to buying in November I was slightly outside the 30 day return window. They said it's tough, can offer a discount on another purchase. I did not accept so they offered more, I argued and pointed out that most decent companies offer extended returns at Christmas. Eventually they sent me a returns label. I sent them back and tracking says they were delivered twenty days ago and no refund. Shocking service for a company that has a product people like. I like the pair that I have but I'll never buy any more.
SUSAN
January 25, 2026
Customer service is a joke
I ordered two pair of Crocs. I received them relatively quickly. One was way too big so I initiated an exchange. I mailed the pair of crocs back and they received them over a week ago. I reached out to the chat and one time it was 20 min and I gave up with no response. The next time it said they were shipped the new one out the next day. Never happened. I called the customer service number and the communication was difficult because of the language barrier. She just kept saying I will get shoes. So, here I am, no refund, no new shoes and no way to find out what the deal is. I will never buy from them again.
Brian Kinkaid
January 21, 2026
First they sent the wrong size
First they sent the wrong size. Didn't think much of it and began an exchange. 2 weeks later I heard nothing even about them receiving my return so I called customer (lack of) service. They insisted it took my return ten days to get back to them and are still processing my exchange. Worst customer service!
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