crocs.eu Reviews
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Join 262+ users reviewing Crocs. Read verified ratings and real customer experiences on crocs.eu before you order.
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1.4 / 5
Average user rating
262
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for crocs.eu.
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crocs.eu Reviews
Read real experiences from customers of crocs.eu.
Brands may not incentivize or pay to hide reviews.
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Sam Abbasi
March 12, 2026
Took three weeks to get my order
Took three weeks to get my order. Color was not what I expected. Wanted to return. Paid $10 to get it shipped to me. Had to pay $17 to ship it back. For $40 refund. Really bad experience. Bought a pair of Amazon and it arrived the next day.
Yevhenii Otstavnov
February 11, 2026
I don't recommend this store to anyone
I don't recommend this store to anyone, as they cancel orders at their own discretion without explanation. I might have understood if they'd bothered to apologize and explain, but their negligence is simply astounding. I placed two orders, and once they completely canceled it. The second time, out of the five items I selected, they only sent one. And the money from both returns took a very long time to be returned to my card.
Sarah Freeman
February 6, 2026
Great customer service
Ordered 2 pairs of crocs, yes did take over 3 weeks to arrive but infairness when I rang customer service were great issued a refund straight away. Told me if crocs arrived I could keep them no need to send back, that they were very sorry and didn't expect them to arrive. They arrived and got refund
Niamh O Sullivan
February 2, 2026
Avoid crocs EU
I ordered 4 pairs of Crocs and the next day my entire order was cancelled without any warning. Payment was taken, and now I’m left waiting for a refund for an order they cancelled themselves.When I contacted customer support via chat, I was told that one pair was allegedly out of stock, so they cancelled the entire order instead of removing that item or asking how I wanted to proceed. Even more frustrating, the exact pair and size they claimed was out of stock is still available on the website.To make matters worse, my chat was ended by different customer service agents three times before I was finished, despite the fact that I was polite and not aggressive. This is extremely unprofessional and made it unnecessarily difficult to resolve a simple issue.No alternatives offered, no partial shipment, no clear communication — just a cancelled order, money taken, and time wasted. Very disappointing experience. Avoid Crocs EU if you expect reliable service
Darek
January 30, 2026
They don't care
The Crocs company is a total embarrassment, the second time I found the right product for me and paid and a few hours later my order was canceled for no reason.
Anna Knowles
December 29, 2025
Unacceptable experience
Unacceptable experience. Do not order from croc EU. Took 3 weeks 5 days to come. I emailed multiple times and only ever received only reply back in the first week and nothing then for another 2weeks. Paid €9.95 for delivery that said 8-10 days with GLS. Customer service provided no communication on my late delivery and no tracking update with GLS . I have contacted about a refund of delivery and received again no reply. GLS and Croc EU to blame both disgraceful
Saibh Lynam
December 26, 2025
STAY AWAY FROM CROCS EUROPE
I ordered a pair of crocs from crocs.eu on the 5th of December and they only came at 5pm on the 24th of December. They were meant to be a Christmas present. I do not recommend to buy from this website. The tracking just kept saying ‘has reached the parcel centre’.
Neil McAdam
December 24, 2025
Delayed delivery
Ordered Crocs as a present. No sign on Christmas eve. Tracking site hasn't been updated in days. Really very poor service, its a busy time of year but every other business seems able to cope. The issue may be with the carrier but that's for Crocs to sort out.
Laura Brady
December 22, 2025
Stay away from this site !!!
Wish I had read reviews before ordering from this site ! I placed my order on the 6th of December, two pairs of crocks which were to be for presents on Christmas day! It's now the 22nd of December still no sign . When I check tracking it just keeps saying- parcel has reached packing centre then parcel has left packing centre then back to parcel has reached packing centre. Iv emailed but got no reply . Iv since had to go to the shops and buy more ! Very disappointed! Avoid at all costs !!!
Pastry Good
December 16, 2025
No prepaid return shipping - Amateur Hour From Start to Finish
First of all, for some reason it was incredibly difficult to even get a purchase through. Multiple carda kept being declined for whatever reason.When the stars finally aligned and the Croc gods decided to let one of my purchases go through, I had ordered a pair of crocs in two different sizes because I was unsure of the fit.When I then go return the pair that didnt fit, I realize they dont even offer prepaid return shipping to their warehouse in the netherlands, meaning I would have to pay just about 50% or more of the price of the crocs JUST to return them.Seriously?? I can't think of a more laughably bad and amatourish experience from start to end of such a big company. It's the first time I've had to deal with all the issues from any clothing store large or big.Last time I'm buying there. Fix your shit.
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