cross.com Reviews
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Join 139+ users reviewing A.T. Cross Company. Read verified ratings and real customer experiences on cross.com before you order.
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1.5 / 5
Average user rating
139
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for cross.com.
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cross.com Reviews
Read real experiences from customers of cross.com.
Brands may not incentivize or pay to hide reviews.
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Mary McFadden
March 3, 2026
AT Cross doesn't stand by what they say…
AT Cross doesn't stand by what they say in their emails. I ordered an expensive pen for my dentist and I called 2 days after I made the order, to make an adjustment. I was told they couldn't do anything about it, since the order has already been sent out and it would take 2 weeks to complete. It has been over 2 weeks since I placed my order, thereby giving them plenty of time to make the adjustment in urgently needed. DO NOT SPEND YOUR MONEY ON THIS COMPANY!!!
Sam savary
February 14, 2026
Thier pen construction is not worth the…
Thier pen construction is not worth the cost. This is amplified by the severe lack of customer support they offer. After owning many cross pens across thier lines of Townsend, Peerless to century II, and ballpoint, rollerball and even 8 fountain pens, I’m finished. There are much higher quality for the same price point they offer.
François Ménès
January 14, 2026
Ordered a pen for a Christmas gift
Ordered a pen for a Christmas gift. The pen was ordered on 30th of November for Christmas which is a reasonable delay. We're the 14th of Jan and still no sign of the pen, the tracking says it has been shipped and that's it. Customer service provided no help, I managed to get one person over the phone who gave me zero information or help. Not buying a single thing from Cross ever again.
sue robb
June 2, 2025
Very poor customer service
Customer service chased us for payment several times even though we had paid. submitted proof of payment. Have emailed several times since to check all is ok. No response whatsoever. Especially as they said they had put our account on hold until payment was received. Will not be buying from them again. Terrible customer service.
Dave Cox
May 5, 2025
Used to be a great company but now the…
Used to be a great company but now the quality is terrible. Had pens for 30 years.Just got 2 new pens both were faulty and they make you pay $20 for inspection under warranty and pay for postage.Avoid and buy your pens elsewhere.
Dave B
February 17, 2025
Avoid
Similar to others I have tried to contact Cross (a voice message, two online forms and three emails) and haven’t had a reply. I’m now stuck with a pen I don’t want. Avoid
Jacquie Vowles
February 17, 2025
This company deserves its poor reviews
This company deserves its poor reviews. I ordered a pen with initials engraved on it. It arrived without the engraving which was the whole point as it is a special birthday present! I have tried telephoning, emailing, contacting customer service to no avail. I will have to buy another pen from a different supplier and get it engraved. What a waste of money! Never use this company - buy its products elsewhere.
James Erasmus
December 10, 2024
Solid pen
Solid pen, best value, 2 years now same penI have had and tested rather a few, unlike most modern humans, I still write daily. And on occasion i have vented some frustration with the pen in hand.. let me say its durable. Ink lasts very long. Great design and weight/feel. No need for all the bad reviews, the value and build is excellent.
Elliot
October 25, 2024
No replacement stylus replacements available
After multiple attempts at resolving my pen stylus issue with customer service, I am leaving this review and calling it a day. I really appreciated the cross pen I was using however the stylus kept disintegrating and unable to find any replacement stylus, I resorted to buying two additional new pens over the past couple of years, each experiencing the same problem after 6-8 months of use.
Arthur Prentice
September 25, 2024
This company has no shame
This company has no shame. I have been trying to get a simple repair or replacement cap for my pen since January! I have tried to get some action on countless occasions. The company does not invest in providing any kind of decent customer service. I've never known such a lack of professionalism.
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