Cuddl Duds specializes in comfort apparel and home textiles including pajamas, blankets, and thermal wear. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have purchased from cuddlduds.com, helping you decide whether to shop there based on real user experiences.
Cuddl Duds Reviews
1.2
5 reviews
What Shoppers Say About Cuddl Duds
Created with AI, based on recent reviews
Cuddl Duds has received overwhelmingly negative feedback from shoppers, with the vast majority rating their experience at just one star. Customers report serious quality control issues, including blankets that fall apart after washing, excessive shedding, color dye bleeding onto other garments, and defective products. Product accuracy is also a concern, with shoppers receiving wrong sizes and incorrect styles from their orders. The most consistent complaint centers on customer service, with multiple reviewers unable to reach the company by phone, email, or chat, and reporting unanswered voicemails and missed callbacks.
Additional frustrations include an inflexible return policy that customers say penalizes gift purchases (since items cannot be tested until after Christmas), and warranty claims that are denied due to missing receipts despite advertised coverage periods. One shopper expressed health concerns about blankets made from recycled plastic materials. The few positives mentioned (such as one customer noting pajamas that are cozy and warm) are vastly outweighed by the widespread reports of defective merchandise and inaccessible customer support.
Customer Reviews (5)
Sorted by: Most recentLinda T.Mar 5, 2026
I grabbed two blankets from this company. After washing them according to the instructions, one basically fell to pieces. The other one has been shedding fuzz constantly all over everything. Come to find out these blankets are made from recycled plastic, which has me concerned about what my family and grandkids might be breathing in. I should've looked into the product more carefully before dropping that much money on blankets I can't even use.
James P.Dec 31, 2025
Got four pieces in November to give as Christmas gifts. Two arrived in the wrong size. When I tried to return them on their website, it said I was past the return deadline. That doesn't make sense for Christmas shopping because you can't tell if something fits or works until you actually open the presents on Christmas Day. They really need a longer return window for holiday purchases. Plus, I waited over twenty minutes trying to chat with someone on their return page and nobody ever showed up to help. Customer service here is honestly awful.
Angela H.Dec 10, 2025
Ordered a top in royal blue and got sent a purple one instead that wasn't even the same style. Tried reaching out to them during business hours through phone, email, and their chat feature but nothing worked. Every time I call I get told they're closed or too busy. Left several voicemails and never got a single callback. Their customer service is basically nonexistent.
Kevin R.May 3, 2025
So the winter pajamas really are cozy and warm, which is great. But the red plaid pair has a serious issue with the material. After I washed them, I kept seeing this black stuff on my clothes and couldn't figure out where it was coming from. I initially thought maybe something was wrong with my new washer and dryer. Turns out the black stripes on the pajamas were the problem. It seems like they melted in the dryer. I've read that a bunch of clothing manufacturers are mixing plastic into synthetic fabrics now, and it shows here. Over the last month, this black residue has gotten on five towels, about five pillowcases, five dish towels, and three other pairs of pajamas. That's roughly one hundred seventy dollars worth of stuff I had to throw away. The towels came from Pottery Barn and weren't cheap either. I tried rewashing everything, but the black stuff won't come out. It's a shame because if you're going to run a big operation like this, why not use quality materials? Plus, the stuff sometimes hardens into little balls and you can see it's definitely plastic, not dirt.
Sarah M.Jan 3, 2025
Absolutely terrible experience. I would rate them zero stars if I could. They flat out refused to replace an electric blanket that had a defective wire just because I didn't have the receipt available. We bought it three years back and didn't even unpack it until two months ago. It's ridiculous that they advertise a five-year warranty when they won't actually honor it. Kohl's won't keep purchase records past two years anyway, so expecting customers to hold onto receipts that long while backing a five-year promise is just deceptive and dishonest.
Cuddl Duds Review FAQ
What is Cuddl Duds' average rating on RetailCoupons.com?
Cuddl Duds is rated 1.2 out of 5 based on 5 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What problems do shoppers report most often?
The most common complaints involve product quality issues (blankets falling apart, excessive shedding, dye bleeding), order accuracy problems (wrong sizes and styles shipped), inability to reach customer service by phone or email, and inflexible return policies that penalize holiday shoppers.
Are there any positive aspects customers mention?
One reviewer noted that the winter pajamas are cozy and warm, though this positive comment was accompanied by complaints about material defects such as dye bleeding after washing.
How does the return policy affect customers?
Shoppers report frustration with strict return deadlines that don't account for gift-giving: customers cannot verify if items fit or function properly until opening presents after Christmas, but may be denied returns if they exceed the stated window.
Do customers recommend shopping at Cuddl Duds?
Based on the review data, the overwhelming majority of customers do not recommend Cuddl Duds. Five-star and four-star ratings are absent, and shoppers consistently express dissatisfaction with product quality, customer service accessibility, and return policies.