cuisinart.com Reviews
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1.5 / 5
Average user rating
193
Total reviews
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cuisinart.com Reviews
Read real experiences from customers of cuisinart.com.
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Jo Miles
March 30, 2026
Do not buy from them
Do not buy from them - my air fryer broken with front control panel coming off. Customer service is beyond rude and unhelpful and unprofessional. I have to find a random box from a supermarket to send it back - which would damage it more wait for two weeks without an appliance in some vain hope they will replace it or fix the broken one. I emailed them sending pictures and proof of purchase which clearly shows it completely broken. Compare that to ninja who just replace items without making it hard! 🫨
Dave Nordquist
February 25, 2026
Cuisinart DCC-3500 poor quality, only worked for about 3 months.
I purchased a new Cuisinart DCC-3500 coffee maker from a department store. Worked great for about 3 months. Then it didn't... A complete waste of money - total Crap. They used to be some of the best on the market, but apparently Cuisinart doesn't produce the quality products they once did. ...sad
Kris
February 21, 2026
I would rank this negative if I could
I would rank this negative if I could. We received a Cuisinart air fryer/toaster oven as a gift a few month ago. It already broke - the knob stopped turning. I contacted the company and received a form letter that I would hear back in 1-2 business days. Three days later, nothing. So I sent a follow-up note, very polite. Still nothing. I'll invest my dollars elsewhere from now on.
Lana G
February 11, 2026
Terrible experience
Terrible experience. Sent wrong item , customer service instead of helping began arguing. I will strongly recommending not to deal with this business.
Carrie Hall
February 4, 2026
Horrible website service
Horrible website service. I placed an order, and there was no prompt asking where it was to be delivered. When I received the receipt, it had my old address in a different state. I emailed them asking to change it and they said they couldn't change anything on an online order. I then called them and they said the same thing. They told me that once I received a tracking number, I could change it with the carrier. After 3 days, I finally prompted them for my tracking number, and when I tried to change it on UPS's website - they wanted to charge me $50! I called back asking to cancel the entire order and they said they couldn't - even though the product had yet to be picked up from the warehouse. THIS IS WHY I ORDER FROM AMAZON!!!!! Ridiculous. Because of this, I will never order Cuisinart products again. (Not to mention, look at how many awful reviews there are!!!!)
Esther
January 26, 2026
Poor quality products and no after sales customer service
I bought an ice cream machine (under 5 year warranty) and the lid broke within a couple of months - emailed customer services and was told there were none in stock but that they would contact me and send one out when they were back in stock. That was 5 years ago. I have contacted them several times and have literally just been ignored. The quality of the products is not up to scratch and neither is the after sales customer service, I'd never buy another product from them
DENNIS LAWSON
January 22, 2026
REPLACEMENT COFFEE POT WAS BAD OUT OF THE BOX
I RECEIVED A NEW COFFEE POT UNDER WARRANTY TO REPLACE A DEFECTIVE PREVIOUS MODEL, WHICH WENT BAD AFTER 2+ YEARS. WE WERE HAPPY TO RECEIVE THE NEW POT, EXCEPT IT STARTED LEAKING WATER OUT THE BOTTOM ALMOST IMMEDIATELY. CUISINART CUSTOMER SERVICE ESSENTIALLY SAID TOO BAD SINCE THE WARRANTY ON THE FIRST POT HAD RUN OUT. NO REPAIR OR REPLACEMENT WOULD BE FORTHCOMING. LOUSY ARRANGEMENT TO NOT WARRANT A BRAND NEW POT FOR EVEN A FEW WEEKS. WE ASSUMED THAT THE NEW POT WOULD HAVE AT LEAST A LITTLE WARRANTY. WE DID NOT KNOW THE NEW POT'S COVERANGE WAS ONLY AS LONG AS THE ORIGINAL POT'S. WE WON'T BE BUYING ANY MORE CUISINART SMALL APPLIANCES - EVER.
fadi bidawid
January 17, 2026
Zero Star review
I would love a “Zero” star option but 1 will do. Order #8900491194I ordered two whisks for my Cuisinart stand mixer on December 30 (Order #8900491194). The parts never arrived.When I contacted customer service on January 12 to check the status, I was told the order had never been shipped. Since I needed these parts urgently for our business, I requested to cancel the order. I was then told that Cuisinart “doesn’t cancel orders,” despite the fact that nothing had shipped.What makes this worse is that my credit card was charged on January 12 — the same day I called — and only then did they ship the parts, after I had clearly asked to cancel.Delaying fulfillment, charging weeks after the order was placed, and refusing to cancel an unshipped order shows a serious lack of customer service and internal controls. This experience has completely turned me off from ordering directly from Cuisinart.I will not be ordering from them again and am switching to KitchenAid, where parts availability and customer support are far better—especially for business use.Detroit, MI
Nick S
January 9, 2026
I ordered a replacement part for my…
I ordered a replacement part for my food processor after a piece broke off and I could not get it to work. But after I ordered the replacement part-10 minutes later-I was able to get the processor to turn on. I immediately called to cancel the order and customer service says "once order is placed -you cannot cancel"! They said when the UPS driver comes refuse to take it-well if your not home or miss them you are responsible for the shipping costs back. What! So I just sent the part back for reimbursement $105 a shipping charge of $52. This is totally unacceptable with todays computerization!NS -NJ jan 2026
Mark Kennedy
January 6, 2026
MDK Review of Cuisinart CMW-70 Microwave Oven
This unit is outstanding. It has superior design aspects and functionality that make it a joy to use. The unit is so quiet when it is in use that I can’t hear it from another room and can hardly hear it when I am in my kitchen.With most microwaves you have to push the door open button to get the door to open but this unit has an actual handle with the door open button in the top end of the grip handle.The control panel has clearly marked functions and an excellent roster of auto cook settings for popular foods such as pizza, potato’s, and popcorn. The number pad has minute settings for 1 to 6 minutes of cooking time with power level automatically set to 100% and 30 second intervals of additional time can be added by pressing the “Start+30Sec” button as needed.Considerations of brevity preclude a full explanation of each feature but the excellent owners manual fully explains all of them and has cooking guides for several popular foods and specific ones too, such as meat and poultry as well as fish and seafood, and has some tasty recipes, such as Teriyaki Salmon with Garlic Spinach, as well.So do yourself a favor and get one of these units that so artfully combines aesthetically appealing design with the convenience of high precision functionality, you’ll be super glad that you did.
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