Cuisinart Coupons & Promo Codes

I bought a replacement part for my food processor when something broke, but ten minutes after ordering I actually got the original one working again. I immediately called to cancel, but their customer service rep said orders can't be cancelled once placed. They told me to refuse the delivery, but if I wasn't home I'd be stuck paying the return shipping myself. I ended up sending it back anyway and got charged $52 in shipping on top of the $105 part. This is ridiculous in 2025.

My kettle quit working after only a year. The customer service here is basically nonexistent. I keep sending the same message every single day and nothing. Even budget grocery store brand products are probably more reliable than this stuff. Don't waste your money on them.

My warranty experience with this company was so bad I'll never buy from them or their parent company again. I got a coffee maker in April 2025 and it stopped working completely in October. I reached out right away, and after emailing back and forth with their customer service team, I provided all the information they asked for. Turns out they outsourced everything to their sister company. The last message I got on October 3rd basically told me to stop sending emails because it would slow things down. It's been almost two and a half months with zero updates. Meanwhile my warranty window keeps getting smaller and smaller.

I thought I was dealing with a quality brand when I ordered their Griddler, but the support has been nonexistent. Initially they worked with me when something went wrong, and I asked about upgrading to a better model for the price difference. They didn't have it in stock at the time. When it finally came back in stock, the price had jumped up from the sale price I was quoted. I paid full price reluctantly. The grill sat in its box for a while since I didn't need it right away. After I got back from vacation, I noticed a chip in the surface. I went to their website and submitted details about the damage months ago and haven't heard a word. Two days ago I sent another message with no response yet either.

The DCC3500ss coffee maker is absolutely terrible. The pour spout and lid spray coffee all over the counter instead of into your cup. The lights flicker on and off, and the buttons don't work smoothly. Day one was fine after I heard the beep for the 1-4 cup setting and hit brew. Day two, same button process, but it shut off early even though I had the 2-hour hold setting active.

Got a broken kettle and they wouldn't even answer my emails.

Bought a set of black stainless steel pots in December 2024 for my new house in South Carolina. Started using the frying pan in late February on low heat to cook eggs. Everything stuck to the 8-inch pan with butter, and the bacon wouldn't release from the 10-inch one either. I called to complain and was told the lifetime warranty only covers broken parts, not sticking issues. The rep offered me 20 percent off my next purchase of sale items. These pans are basically useless garbage. They market a lifetime warranty but clearly don't stand by it. Save your money.

Bought their combination broiler, oven, and air fryer two months ago and it's already leaking oil from the left side near the door. I've only used it for dry foods like muffins and bread. When I contacted them about it, they wanted me to unplug it, send photos, and wait a couple weeks for a replacement. I asked if I could just return it to the store where I bought it instead, but they said no.

Gave an 11-piece set as a Christmas gift that originally cost $270 at Best Buy but I found on sale for $80. Contacted the company about some scratches and chips, and they sent me a form to submit pictures. Of course they denied my claim, saying the damage was my fault from poor handling. Both their products and their service are terrible.

Called customer service and spoke with someone wonderful who handled my situation perfectly. My new breadmaker's motor started vibrating uncontrollably and it jumped right off the counter, which was terrifying. Thankfully nobody was around. She listened carefully to everything I said and showed so much genuine care and professionalism. Talking to her made me feel valued and she really wanted to help. She walked me through the right steps and took care of my problem. Having had many breadmakers in my lifetime at my age, I knew something was very wrong. It could have been dangerous. She was incredible and saved the day for me. Now I can breathe easy again. I wish every company had such dedicated and compassionate support staff. Things would be so much better everywhere.

Had an amazing experience calling customer service. I spoke with someone who was incredibly kind and attentive when my new breadmaker started vibrating violently and nearly fell off the counter. Thank goodness nobody was hurt. She really listened and cared about finding a solution. I've owned so many breadmakers over the years and knew this wasn't normal, especially being in my 70s now. The way she handled it was so professional and compassionate that I felt like we were family. She got everything straightened out and I feel completely at ease now. More companies need people like this on their support teams. Life would be so much better.

Skip this company entirely. Just avoid them.

The online ordering system here is hands down the worst I've ever used. You literally cannot cancel an order once you've placed it. I ordered an air fryer combo and then found out my son and daughter-in-law had already purchased one for my Christmas gift. I reached out to customer support the very next day and was told cancellations aren't allowed. If you like this brand, just buy from a physical store instead.

Terrible customer service. I've been waiting forever to hear back about getting a return label. Checked my spam folder too just in case, but nothing.

Paid around $90 for an air fryer that never arrived. When I left an honest review mentioning I didn't receive my item, they rejected it saying it didn't meet their standards. They didn't even attempt to fix the problem. They basically kept my money. Total scam.