dankstop.com Reviews
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1.7 / 5
Average user rating
382
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dankstop.com.
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dankstop.com Reviews
Read real experiences from customers of dankstop.com.
Brands may not incentivize or pay to hide reviews.
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Serafin Soto
March 27, 2026
Dankstop SUX
Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service and products.
Reuben H
January 14, 2026
Lies from customer service, package has vanished twice
Ordered 11/26/25 for my wife for Christmas. Spent $143.73 on a few things. Received 1 item, and it broke 3 days later. The other item, the most expensive one never showed. Sent multiple emails and was finally told it was lost and would be resent, and they closed my case. After asking for over a week for a tracking number, I was told on 1/5 it was “in transit” already and it should update “soon”. Everyday since 1/7/26, the tracking has shown various shuffling around in Canada. Asked for a refund, was told nothing could be done and it was on the way. Checked again today, it now shows that the tracking number doesn’t exist and shows a Korean shipping company. Will never buy anything from this place again, and have been telling anyone who will listen to not bother with them because it’s clearly a scam. I need my money back ASAP before I get the credit card company involved to do a chargeback.
Brian Ho
December 30, 2025
No response to broken piece
*Update- Funny I had to review on Trustpilot to get a response. It has been a month and I have deleted and cancelled my account. Dankstop is either a Liar or the whole website is broken. I sent multiple messages and CALLED them.* Purchased a bong and dab rig. Dab rig is cracked. Shipping box was not damaged. I can’t get a hold of anyone in this company. I have tried to leave messages and speak directly to someone. The chat stops accepting questions. (The enter button disappears) I have tried multiple times and it always does this. The phone just rings then stops and absolutely nothing, no ringing or a person. What a joke.
Kristina
December 10, 2025
Deceptive Shipping Charges
I ordered a pipe through Dankstop. I qualified for free shipping. Then upon attempted delivery by UPS they needed $38.52 before UPS could deliver the package. The package came from Canada but that isn't my responsibility when I ordered from Dankstop and Dankstop offers free shipping to the customer over certain dollar amounts. I didn't pay the UPS fee. I contacted Dankstop who was unable to assist and required me to investigate this with UPS vs doing the right thing and looking into the problem themselves. Absolutely unacceptable.
Violet Reid
September 21, 2025
Absolutely disgusting company with…
Absolutely disgusting company with horrible customer service. I ordered a dry herb vaporizer which was broken when I received it, it was not damaged in shipping it was just clearly defective because it wouldn't fire. I reached out to Dankstop for help considering I just spent $60 on something that has never worked and they told me there was nothing they could do. They told me you have to reach out within 48 hours of delivery but that is listed nowhere in the purchasing process for the consumer to see. So essentially they stole my money and told me I was shit out of luck because their policy is not clear on the website. The warranty card they sent me was also invalid so I was unable to get anything from the actual manufacturing company. Steer clear of this scam.
Daniel Wilder
July 29, 2025
No Phone Contact Info
First of all, Dankstop has no Phone number for customers to call. Too many complaints? Second, they would not honor their shipping insurance. I had proof the package was not delivered at said delivery time, or at any time.
Amber McGhee
July 20, 2025
Shipping is Lies
Ive yet to receive a shipping update or confirmation and it has been a full week. I sent an email and it said its being processed and it will be shipped soon. They state 7 days top for shipping and you are charged for shipping. This is completely a scam company or at the very least the worst service and responses you will recieve. I ordered a dry vape from plant of the vapes and it was her in 5 days at Christmas time. Don't use this company.
Jeff Boggus
June 27, 2025
I would give a 0 if possible
I would give a 0 if possible. This company has to either be deliberately deceiving people or hiring people that can't be real. They give generic responses or even make statements that directly contradict what their own website says. So either the company is lying on their website or the employees are poorly trained. Possibly both. Issues with shipping times, trying to cancel orders that have went well beyond the time period they themselves state. Good luck getting someone who can understand even the most direct and informative emails. Just crooks or morons and either way its a problem...
Shawn Lee
May 17, 2025
Not to buy from dankstop
Poor experience quick to take your money super slow to mail your order they say 3 to 5 day after 8 day they still haven't sent my order
Mason Tikkanen
May 12, 2025
Still no refund on 1 out of 5 items.
I'm not to mad it was only 5 bucks but c'mon I still want my stuff. 2 dab rigs an adaptor and carb cap all came but no grinder. And no confirmation on one but it still came. It just takes a while for your stuff to get to you about a week and a half to to weeks with my experience. Just bought another rig,banger , carb cap and some terp pearls so I'll give an update if and when they come.
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